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The Senior Consultant role at NTT DATA involves managing entitlement requests and providing technical support for Shareworks and E*TRADE applications. The ideal candidate will have strong skills in Salesforce and entitlement management, along with excellent communication abilities. This position requires a minimum of 5 years of experience in a related field.
Job Responsibility:
Receive and process inbound requests via Salesforce Cases / SEC JIRA queue for security entitlement changes to Shareworks and related white labels as well as E*TRADE EEO/CRC accounts in a timely and accurate manner
Analyze, investigate, and troubleshoot requests to ensure timely and appropriate resolution
Ensure privacy, compliance and audit control requirements are met with every transaction
Update and maintain security to reflect new or requested functionality released with each Shareworks release or related product release
Keep Management up to date on projects by providing clear and accurate estimated and timely tracking of project deliverables
Ensure ongoing quality by accurately analyzing and documenting defects reported by users or discovered during testing
Define, create, and maintain entitlement profiles on Shareworks to deliver flexible solutions to our clients
Escalate issues as required in a time-sensitive manner
Requirements:
Minimum of 5 years of experience in a related field
Strong skills in Salesforce and entitlement management