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Individual Giving Retention Officer

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360 Resourcing Solutions

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Location:
United Kingdom , Welwyn Garden City

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Category:
-

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Contract Type:
Not provided

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Salary:

14933.00 GBP / Year
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Job Description:

As Individual Giving Retention Officer, you’ll play an important role in helping Isabel Hospice grow sustainable income by strengthening the relationships we have with our individual supporters. Working closely with the Individual Giving Manager, you’ll support the delivery of engaging supporter journeys across post, email, phone and in-person communications. You’ll help ensure donors receive timely, meaningful thank yous, impact updates and stewardship that show just how much their support matters. This is a part-time role with a clear focus on activity that makes the greatest difference to supporter retention, repeat giving and long-term engagement. From helping to re-engage donors, to supporting regular giving growth and using insight to improve communications, your work will help local people feel closer to the care they make possible.

Job Responsibility:

  • Support the delivery of engaging supporter journeys across post, email, phone and in-person communications
  • Help ensure donors receive timely, meaningful thank yous, impact updates and stewardship
  • Help re-engage donors
  • Support regular giving growth
  • Use CRM data to segment audiences, track supporter behaviour and help develop communications that are personal, relevant and effective

Requirements:

  • Experience in fundraising, marketing, customer engagement or a relationship-based role
  • Strong written and verbal communication skills, with the ability to engage and inspire supporters
  • The ability to analyse data and use insight to improve performance
  • Good organisational skills and the ability to manage multiple priorities
  • Confidence speaking with supporters in person and on the phone
  • A motivated, proactive and results-focused approach

Nice to have:

  • Experience in individual giving, supporter journeys or donor retention
  • Experience using a CRM system such as Raiser's Edge
  • An understanding of fundraising principles, donor behaviour, UK fundraising regulations and GDPR
What we offer:
  • 27 days holiday plus bank holidays (pro rata)
  • Pension and life assurance schemes
  • Employee Assistance Programme for health and wellbeing support
  • Cycle to work scheme
  • Health Service Discounts
  • Refer a friend bonus

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Parttime
Work Type:
On-site work
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