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Individual Giving Retention Officer

United Kingdom, Welwyn Garden City Employment contract 14933.00 GBP / Year · Job Posted June 29, 2026
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Job Description

Are you a warm, thoughtful communicator with a passion for building lasting relationships with supporters? Join Isabel Hospice as our Individual Giving Retention Officer and help ensure our donors feel valued, connected and inspired to continue supporting compassionate hospice care across eastern Hertfordshire.

Job Responsibility

  • Support the delivery of engaging supporter journeys across post, email, phone and in-person communications
  • Help ensure donors receive timely, meaningful thank yous, impact updates and stewardship
  • Help to re-engage donors
  • Support regular giving growth
  • Use insight to improve communications
  • Use CRM data to segment audiences, track supporter behaviour and help develop communications

Requirements

  • Experience in fundraising, marketing, customer engagement or a relationship-based role
  • Strong written and verbal communication skills, with the ability to engage and inspire supporters
  • The ability to analyse data and use insight to improve performance
  • Good organisational skills and the ability to manage multiple priorities
  • Confidence speaking with supporters in person and on the phone
  • A motivated, proactive and results-focused approach

Nice to have

  • Experience in individual giving, supporter journeys or donor retention
  • Experience using a CRM system such as Raiser's Edge
  • An understanding of fundraising principles, donor behaviour, UK fundraising regulations and GDPR

What we offer

  • 27 days holiday plus bank holidays (pro rata)
  • Pension and life assurance schemes
  • Employee Assistance Programme for health and wellbeing support
  • Cycle to work scheme
  • Health Service Discounts
  • Refer a friend bonus

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