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Indirect Sales Manager

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Vodafone

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Location:
Portugal , Lisboa

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Job Responsibility:

  • Monitor the Agent's business and their salespeople, and approve deals and exceptions
  • Follow up on results with each Agent to ensure the achievement and constant improvement of results
  • Implement Sales Plans (annual and quarterly) and campaigns launched by Vodafone
  • Collect and share information about competitors and customer needs
  • Ensure a prompt response to all complaints related to Agents and trigger actions to guarantee high customer satisfaction
  • Ensure an appropriate response – in time and content – to all customer requests – complaints, proposals, clarifications, and supplies
  • Ensure compliance with commitments made to the customer regarding commercial conditions and account management
  • Provide adequate support to each of the Agents in your portfolio, particularly in responding to requests and visiting the Agent's premises (for both result evaluation and business monitoring and development)
  • Ensure that Agents have the appropriate information/training on the entire Vodafone offer, providing on-the-job training to the Agent's staff whenever necessary
  • Monitor the Agent's management model, contributing to its improvement through the implementation of best practices
  • Mobilize the Agent's sales forces towards Vodafone's objectives and offerings
  • Communicate, implement, and control Vodafone's campaigns and programs according to previously defined plans
  • Contribute to the recruitment and performance evaluation processes of the Agent's salespeople
  • Convey cooperation requests from Agents to your management

Requirements:

  • Bachelor's degree
  • 3 years of experience in sales
  • Management and training of sales representatives
  • Knowledge of Vodafone's commercial offer
  • User-level IT skills, Telecommunications, Information Technologies
  • Basic knowledge of retail
  • Knowledge of existing Telecommunications Equipment/Services in the Market
  • Market knowledge
  • Basic knowledge of business management and accounting
What we offer:
  • Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders
  • Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products
  • Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors
  • Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products
  • Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx)
  • Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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