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Indirect Operations Specialist

Italy, Rome Employment contract · Job Posted July 03, 2026
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Job Description

As an Indirect Operations Specialist, you'll be the engine behind our self-employed field sales teams and resellers across Italy. Your role is to make sure they have everything they need to sell - and nothing slowing them down. You'll guide Consultants and Resellers through the full sales cycle, from first customer contact to first transaction, handling the operational and administrative side. Sitting between the indirect sales channel and the wider business, you'll surface insights, clear operational blockers, and keep things moving toward our ambitious growth goals.

Job Responsibility

  • Be the first point of contact for our indirect sales channel, providing front-line phone and email support
  • Support Resellers and self-employed Sales Consultants across the entire sales cycle - answering queries and handling the admin that gets customers onboarded with myPOS
  • Follow up on deals generated by Consultants and Resellers, keeping each one moving smoothly through onboarding
  • Investigate and resolve anything getting in the way of onboarding customers successfully
  • Track orders and chase down shipping delays for customers waiting on devices or products
  • Spot ways to work smarter and recommend improvements to our tools, processes, and workflows

Requirements

  • Excellent written and verbal communication in Italian and English
  • Strong customer service instincts and a calm, confident approach to resolving cases
  • Sharp attention to detail and the ability to solve problems independently and decisively
  • Excellent organisation - you can juggle multiple cases and workflows
  • A solid grasp of sales practices and what good customer service looks like
  • Confidence with CRMs and the Microsoft Office suite

What we offer

  • Annual salary reviews, promotions and performance bonuses
  • myPOS Academy for upskilling and training
  • Unlimited access to courses on LinkedIn Learning
  • Annual individual training and development budget
  • Refer a friend bonus
  • Teambuilding, social activities and networks on a multi-national level
  • Excellent compensation package
  • 26 days annual paid leave
  • Health Insurance
  • Meal Vouchers
  • Reimbursement of transportation expenses for the metro/train
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