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Independent Victim Advocate

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Victim Support

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Location:
United Kingdom

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

16651.20 - 27752.00 GBP / Year
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Job Description:

As an Independent Victim Advocate you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims to explain our service and offer ongoing support via telephone, emails or text, tailoring the support to the victims preferences i.e. home/office visits or weekly calls. Your responsibilities will include developing, delivering, and monitoring safety and support plans, completing risk assessments and providing resources, interventions, and information to service users.

Job Responsibility:

  • Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process
  • Conduct risk & needs assessments, ensuring each victim receives tailored support & information
  • Identify barriers to accessing services & work with multi agency partners to provide ongoing support
  • Develop and maintain effective working relationships and promote effective communication between staff and other stakeholders
  • Keep accurate & confidential case records
  • With further training you will support children and victims of domestic/sexual abuse

Requirements:

  • Understanding of the impact of crime on victims
  • Experience in delivering services within a statutory, voluntary, or multi-agency setting
  • Experience in managing a caseload and of completing risk & needs assessments
  • Strong written & verbal communication skills
  • Competent IT skills, able to use generic systems
  • Good organisational & time management skills, able to manage competing needs and priorities
  • Ability to work effectively both as part of a team & independently
  • Ability to develop & maintain partnerships with internal & external organisations
  • Ability to maintain professional boundaries & confidentiality
  • Willingness to travel to meet service users and attend meetings
What we offer:
  • Flexible Working Options: Including hybrid working
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: An extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression

Additional Information:

Job Posted:
May 15, 2026

Expiration:
June 09, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
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