This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Working in a small team within the busy Housing Needs, Advice & Support (HNAS) service, you'll be working with members of the public who are facing homelessness and require supported housing. These may be some of the most vulnerable members of society and you will regularly meet and work with customers with complex needs.
Job Responsibility:
Assess customers who have been referred for temporary or supported accommodation
Involved in risk assessment, identifying specific requirements and considering support needs
Make recommendations over where customers should be placed within the temporary and supported accommodation services
Work in partnership with our contracted support providers to ensure support is of good quality and targeted at those most in need
Identifying where other agencies and professionals working with customers may be pulled in to provide a wider team of support
Provide tailored plans which meet the varying needs of your customers, promoting the sustainment of supported accommodation placements and engagement with the support on offer
Requirements:
Educated to minimum GCSE grade A to C in Maths and English, or equivalent numeracy/literacy qualification
Experienced in working with and using IT systems, including Microsoft Office applications and client record systems
Knowledge of relevant housing legislation such as the Housing Act 1996, Homelessness Act 2002 and Homelessness Reduction Act 2017
Awareness of the Equality Act 2010 and the Care Act 2014, and of child and adult safeguarding principles and procedures
Ability to interpret reports and assessments from a wide range of agencies, and use them to inform the development of support plans and identify appropriate resources to deliver these
Ability to make sound judgements based on appropriate evidence and to be able to analyse complex issues succinctly
Tact and diplomacy
the ability to deal with sensitive and confidential issues that may require a variety of responses
Ability to manage challenging situations whilst remaining professional and objective
Ability to work in partnership with other agencies
have the ability to understand the role, remit and operational limitations of other services and to work effectively as part of a "team round the client"
Ability to work independently and using your own initiative, prioritising work tasks effectively and making decisions with limited supervision
Prepared to work outside of office hours occasionally, if this is what is needed to get the job done
Nice to have:
Ideally have a current driving licence and daily use of a vehicle, as the role involves daily travel around the city