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Independent contractor customer onboarding services

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Brightwheel

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Location:
Philippines

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Brightwheel is actively seeking an independent contractor to provide defined customer onboarding and implementations services for new brightwheel customers in their childcare centers. We are seeking a contractor with excellent communication and customer success capabilities, who can independently engage customers and articulate the value of Brightwheel’s platform as part of onboarding services.

Job Responsibility:

  • Provide comprehensive onboarding and product adoption support to customers implementing the brightwheel product suite
  • Support a rolling portfolio of approximately 100+ customer accounts over the typical 4–12 week onboarding lifecycle, including both pre-opening administrators and newly launched centers
  • Plan and execute onboarding activities in a manner that supports agreed-upon milestones and successful platform activation
  • Help address and overcome customer objections by clearly articulating brightwheel’s value and building confidence in the positive operational impact of the platform
  • Diagnose, troubleshoot, and assist with resolving technical or configuration challenges customers encounter during system setup and early usage
  • Coordinate with Brightwheel team members, as needed, to fulfill onboarding deliverables and ensure a smooth customer experience (e.g., Sales, Support)
  • Apply strong critical thinking and problem-solving skills to accurately identify root causes, assist with investigating issues, and support timely resolution
  • Consistently reinforce the value of the brightwheel platform throughout onboarding to support long-term product adoption and customer success

Requirements:

  • 2+ years of experience in customer success, sales, account management, or onboarding, with a strong track record of driving positive customer outcomes
  • Excellent verbal and written English proficiency, enabling clear, professional communication with customers and internal stakeholders
  • Proven experience managing multiple customer onboarding projects independently
  • Strong organizational skills and ability to manage a high-volume onboarding or sales pipeline, with prioritization and follow-through to consistently meet customer milestones
  • Ability to coach customers through onboarding, handle objections, and identify opportunities to expand product adoption or upsell
  • Ability to work overlapping with U.S. time zones (Eastern Standard Time or Pacific Standard Time)
  • High attention to detail combined with patience, empathy, and professionalism when supporting customers or navigating complex or challenging situations
  • Comfortable working independently in a remote, fast-paced, evolving environment, using tools like Slack, Google Workspace, Zoom, and CRM platforms (e.g., Salesforce)

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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