Independent Account Services Representative Job at Clarks (Hanover)

Independent Account Services Representative

Provide account management for our customers and take their inbound phone calls ...

Location

United States , Hanover

Salary:

20.00 - 24.00 USD / Hour

Clarks

Expiration Date

Until further notice

Requirements

Customer Service Experience
Retail Experience
Obtain strong relationship and communication skills –written and oral
Ability to prioritize workload- organizational skills
Ability to utilize multiple applications
Ambition to work in a team environment
High school Diploma
Bachelor’s Degree Preferred
Account Management or Service Preferred
Strong process skills and understanding of how to incorporate enabling technology

Job Responsibility

Provide account management for our customers and take their inbound phone calls and emails
Partner with multiple parts of the organization internally and externally to ensure the best experience doing business with us while providing exemplary customer service
Manage the order pool on a daily basis to maximize shipments and ensure quick turn-around time for our customers
Responsible for communicating with customers and Territory Managers regarding purchase order changes, pricing variances, shipping status, availability, and being proactive to any potential challenges
Manage and maintain customers’ expectations utilizing reports and identifying and communicating supply, demand, and any other challenges
Partner with the Demand Fulfillment team to maximize shipment potential and ensure the timely delivery of the product
Maintain business standards, including, but not limited to, phone statistics, order entry, or turnaround time for communications
Collaborate with the Sales Team daily to ensure customer requirements are being met and to address any opportunities to improve business
Partner with Customer Operations and the warehouse consistently to maintain services to an account
Fill rates, shipping information, labeling, and shipping methods are imperative to maximize quick turnaround time for a customer

What we offer

Life, Accidental Death, Dismemberment and Disability Insurance
401K with employer match
Real Estate Assistance Program
Employee Assistance Programme
Discount on Clarks products
Exclusive employee discounts on a wide range of products and brands
Flexible & Hybrid working
Generous holiday allowance (often including your birthday!)
Dental coverage

Fulltime

Account Services Representative

We are looking for an Account Services Representative to be responsible for proc...

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior order processing experience
2+ years of customer service, account services, or account management experience
Demonstrated accuracy in data entry and report generation
Strong problem-solving, communication, and organizational skills
Proven customer service skills, including customer needs assessment, meeting service quality standards, and evaluating customer satisfaction
Demonstrated phone skills with the ability to remain professional and composed in stressful situations
Proficiency with Microsoft Excel and Outlook
High School Diploma or equivalent
Valid driver’s license with a good driving record
Ability to work independently (self-directed), meet goals, and manage priorities effectively

Job Responsibility

Process multiple daily order entry and billing transactions with a high level of accuracy and attention to detail
Resolve issues related to orders, billing discrepancies, accounts receivable, and returns in a timely and professional manner
Maintain and update customer accounts, ensuring data accuracy and proper documentation
Communicate directly with the sales force, internal departments, and clients to pursue and resolve order- and account-related issues
Provide high-quality customer service while meeting quality standards and customer satisfaction expectations
Demonstrate strong follow-up skills to ensure issues are fully resolved
Maintain composure and professionalism during high-volume or stressful situations
Support business needs by working beyond standard hours when required

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Account Services Representative

This role is responsible for processing daily order entry and billing transactio...

Location

United States , Little Rock

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
Associate’s Degree preferred or equivalent work experience
Valid driver’s license with a good driving record
2+ years of customer service or account management experience
Demonstrated order processing experience (required)
Experience with ERP systems
Oracle preferred
Proficiency in Microsoft Excel and Outlook
Strong phone communication skills with the ability to remain composed in stressful situations
Excellent organizational, problem‑solving, and follow‑up skills

Job Responsibility

Process multiple daily order entry and billing transactions with exceptional accuracy
Maintain and update customer account records
Research, troubleshoot, and resolve issues related to orders, billing, accounts receivable, and product returns
Communicate directly with the sales force, internal departments, and customers to address inquiries and ensure timely resolution of issues
Generate reports and perform data entry with a high degree of precision
Support team operations and contribute to a collaborative, customer-focused work environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Member Services Representative

We are looking for a Member Services Representative to support members from our ...

Location

United States , La Vergne

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in customer service, member support, call center operations, or a similar client-facing role
High school diploma required
additional education or equivalent practical experience is preferred
Strong written and verbal communication skills with the ability to explain information clearly and professionally
Demonstrated ability to manage data entry accurately while working across customer service software and multiple systems
Experience resolving customer issues independently using sound judgment, empathy, and effective problem-solving skills
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
Familiarity with service platforms such as ServiceNow, HubSpot, or comparable ticketing and customer relationship tools is preferred

Job Responsibility

Respond to member questions through appropriate service channels and provide clear, accurate information about products, services, and account-related matters
Investigate and resolve concerns tied to online orders, including shipment updates, delivery issues, and related follow-up communication
Handle complaints with professionalism, determine the root cause of issues, and drive timely resolutions that support member satisfaction
Partner with internal departments to coordinate solutions and ensure members receive a consistent and seamless service experience
Support the onboarding and day-to-day guidance of new team members by sharing processes, service expectations, and best practices
Communicate with external vendors as needed to gather information, resolve service questions, and support order-related problem solving
Maintain detailed and accurate records in customer service platforms and other business systems to document interactions and outcomes
Contribute to team performance by meeting service-level expectations for response times, resolution quality, and completion of assigned tasks

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan
Free online training
Access to top jobs
Competitive compensation

New

Field Account Representative

The Field Account Representative (FAR) is a business to business outside sales r...

Location

United States , EVERETT

Salary:

59500.00 - 89300.00 USD / Year

W. W. Grainger

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Associate's Degree or Bachelor's Degree or equivalent experience preferred
1+ years of sales experience
Ability to travel and have occasional overnights (dependent on territory)
Respond effectively to customer needs, ensuring high levels of satisfaction and service quality
Influence outcomes and gain support through logical reasoning, clear communication, and relationship-building
Manage tasks and priorities effectively through structured planning and execution
Convey information clearly and professionally in both written and verbal formats
Consistently initiates and completes assignments independently, with persistence and timely follow-through
A valid driver's license

Job Responsibility

Create a territory plan that assesses and prioritizes customer needs while achieving or exceeding performance targets aligned with sales strategies
Build and execute account plans focused on growing all customers through building relationships, increasing number of contacts, and demonstrating the features and benefits of products and services effectively
Leverage technology, internal and external resources to plan for and deliver relevant, timely and valuable customer meetings that build trust and grow sales
Maintain an active robust pipeline, leverage opportunities to negotiate and drive sales that that balance customer satisfaction with profitability
Utilize CRM system to prioritize leads, manage opportunities, and document account interactions to track progress to ensure timely follow-ups and deal closures
Expand customer contacts to strengthen relationships and uncover additional business opportunities
Utilize various communication channels to proactively increase sales, maximize customer purchasing, and provide real-time solutions to customer needs

What we offer

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

Fulltime

Field Account Representative

The Field Account Representative (FAR) is a business to business outside sales r...

Location

United States , Tyler

Salary:

47200.00 - 70800.00 USD / Year

W. W. Grainger

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Associate's Degree or Bachelor's Degree or equivalent experience preferred
1+ years of sales experience
Ability to travel and have occasional overnights (dependent on territory)
Respond effectively to customer needs, ensuring high levels of satisfaction and service quality
Influence outcomes and gain support through logical reasoning, clear communication, and relationship-building
Manage tasks and priorities effectively through structured planning and execution
Convey information clearly and professionally in both written and verbal formats
Consistently initiates and completes assignments independently, with persistence and timely follow-through
A valid driver's license

Job Responsibility

Create a territory plan that assesses and prioritizes customer needs while achieving or exceeding performance targets aligned with sales strategies
Build and execute account plans focused on growing all customers through building relationships, increasing number of contacts, and demonstrating the features and benefits of products and services effectively
Leverage technology, internal and external resources to plan for and deliver relevant, timely and valuable customer meetings that build trust and grow sales
Maintain an active robust pipeline, leverage opportunities to negotiate and drive sales that that balance customer satisfaction with profitability
Utilize CRM system to prioritize leads, manage opportunities, and document account interactions to track progress to ensure timely follow-ups and deal closures
Expand customer contacts to strengthen relationships and uncover additional business opportunities
Utilize various communication channels to proactively increase sales, maximize customer purchasing, and provide real-time solutions to customer needs

What we offer

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

Fulltime

Field Account Representative

The Field Account Representative (FAR) is a business to business outside sales r...

Location

United States , Fort Wayne

Salary:

51300.00 - 77000.00 USD / Year

W. W. Grainger

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Associate's Degree or Bachelor's Degree or equivalent experience preferred
1+ years of sales experience
Ability to travel and have occasional overnights (dependent on territory)
Respond effectively to customer needs, ensuring high levels of satisfaction and service quality
Influence outcomes and gain support through logical reasoning, clear communication, and relationship-building
Manage tasks and priorities effectively through structured planning and execution
Convey information clearly and professionally in both written and verbal formats
Consistently initiates and completes assignments independently, with persistence and timely follow-through
A valid driver's license

Job Responsibility

Create a territory plan that assesses and prioritizes customer needs while achieving or exceeding performance targets aligned with sales strategies
Build and execute account plans focused on growing all customers through building relationships, increasing number of contacts, and demonstrating the features and benefits of products and services effectively
Leverage technology, internal and external resources to plan for and deliver relevant, timely and valuable customer meetings that build trust and grow sales
Maintain an active robust pipeline, leverage opportunities to negotiate and drive sales that balance customer satisfaction with profitability
Utilize CRM system to prioritize leads, manage opportunities, and document account interactions to track progress to ensure timely follow-ups and deal closures
Expand customer contacts to strengthen relationships and uncover additional business opportunities
Utilize various communication channels to proactively increase sales, maximize customer purchasing, and provide real-time solutions to customer needs

What we offer

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
6 free sessions each year with a licensed therapist to support your emotional wellbeing
18 paid time off (PTO) days annually for full-time employees
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts
Tuition reimbursement
Student loan refinancing
Free access to financial counseling, education, and tools
Maternity support programs

Fulltime

Field Account Representative

The Field Account Representative (FAR) is a business to business outside sales r...

Location

United States , ROCKFORD

Salary:

51300.00 - 77000.00 USD / Year

W. W. Grainger

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Associate's Degree or Bachelor's Degree or equivalent experience preferred
1+ years of sales experience
Ability to travel and have occasional overnights (dependent on territory)
Respond effectively to customer needs
Influence outcomes and gain support through logical reasoning, clear communication, and relationship-building
Manage tasks and priorities effectively through structured planning and execution
Convey information clearly and professionally in both written and verbal formats
Consistently initiates and completes assignments independently
A valid driver's license

Job Responsibility

Create a territory plan that assesses and prioritizes customer needs while achieving or exceeding performance targets aligned with sales strategies
Build and execute account plans focused on growing all customers through building relationships, increasing number of contacts, and demonstrating the features and benefits of products and services effectively
Leverage technology, internal and external resources to plan for and deliver relevant, timely and valuable customer meetings that build trust and grow sales
Maintain an active robust pipeline, leverage opportunities to negotiate and drive sales that balance customer satisfaction with profitability
Utilize CRM system to prioritize leads, manage opportunities, and document account interactions to track progress to ensure timely follow-ups and deal closures
Expand customer contacts to strengthen relationships and uncover additional business opportunities
Utilize various communication channels to proactively increase sales, maximize customer purchasing, and provide real-time solutions to customer needs

What we offer

Medical, dental, vision, and life insurance plans with coverage starting on day one
6 free sessions each year with a licensed therapist
18 paid time off (PTO) days annually for full-time employees
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan
Employee discounts
Tuition reimbursement
Student loan refinancing
Free access to financial counseling, education, and tools
Maternity support programs

Fulltime

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Independent Account Services Representative

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