Income Recovery Specialist

We’re excited to be looking for an Income Recovery Specialist to join our busy Income team in Bracknell on a permanent basis. You’ll be comfortable to speak with our customers whether this is over the telephone or face to face, in our offices or in their homes. As you’ll be proactive in contacting our customers who have fallen into rent arrears, you’ll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner. You’ll use your initiative to problem solve when investigating their circumstances and negotiate repayment agreements. You’ll be able to identify the need to signpost to internal and external support if required. Collaborative working and communication skills will all be essential as you’ll work with a range of stakeholders including DWP, local authorities, debt advice organisations and internal colleagues to make sure our customers receive the support they need. An awareness of Housing and welfare benefit knowledge will be a must as you’ll prepare legal documents and represent Abri in court in support of possession of our properties. You’ll ensure that our income targets are consistently met, maximising our income whilst delivering an exceptional customer service. If you’re looking for a fresh challenge and want to join a committed and high performing team, we’d love to hear from you!