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We’re excited to be looking for an Income Recovery Specialist to join our busy Income team in Yeovil on a permanent basis. If you’re looking for a fresh challenge and want to join a committed and high performing team, we’d love to hear from you!
Job Responsibility:
Prepare legal documents and represent Abri in court in support of possession of properties
Ensure income targets are consistently met, maximising income whilst delivering an exceptional customer service
Work with a range of stakeholders including DWP, local authorities, debt advice organisations and internal colleagues to make sure customers receive the support they need
Requirements:
Access to your own vehicle with a full and valid driving license
An awareness of relevant housing legislation
Collaborative working and communication skills
Ability to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner
Proactive in contacting customers who have fallen into rent arrears
Use initiative to problem solve when investigating circumstances and negotiate repayment agreements
Ability to identify the need to signpost to internal and external support
Comfortable to speak with customers over the telephone or face to face, in offices or in their homes