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Income Processing Team Leader

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360 Resourcing Solutions

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Location:
United Kingdom , Haywards Heath

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

33994.86 GBP / Year
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Job Description:

We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make life better for cats?

Job Responsibility:

  • To lead the team of Income Processing Advisors who are responsible for managing fundraising income processing, the efficient coding and allocation of fundraising income, and the accurate creation and maintenance of supporter records
  • This role will liaise with colleagues across the organisation to understand and develop governing principles of fundraising processing and administration of donations, to help deliver the best possible service to a wide range of customers, including supporters, staff and volunteers

Requirements:

  • Demonstrable experience of line managing staff including setting objectives, managing performance, conduct, staff development, induction and training in line with organisational policies
  • Experience of working in an income processing role, preferably within a fundraising environment
  • Experience of developing, monitoring and maintaining recording systems and procedures
  • IT literate – proficient with Word, Excel, Outlook and CRM databases (preferably Care or similar)
  • Knowledge of fundraising activities
What we offer:
  • range of health benefits
  • 26 days' annual leave plus bank holidays, increasing with length of service
  • Salary Finance, which empowers you to take control of your financial wellbeing

Additional Information:

Job Posted:
May 03, 2026

Expiration:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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