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Are you confident, compassionate, and driven to make a difference? This is your chance to play a vital role in helping residents sustain their homes and build stronger communities. As an Income Officer, you’ll thrive in a fast-paced, people-focused environment, where your problem-solving skills and ability to communicate clearly will make a real impact every day. If you’re resilient, proactive, and passionate about supporting others while ensuring fairness, we want to hear from you! Your skills can change lives - step into a role where precision meets purpose and help us keep communities thriving.
Requirements:
Level 3 Chartered Institute of Housing or equivalent experience
Understanding of legislative and regulatory requirements for rental income
Understanding of arrears recovery and Court procedures
Demonstrable experience of working in an office environment
Demonstrable experience of case management
Developed problem solving skills
Ability to work efficiently and to deadlines
Ability to work flexible hours if required
Full UK driving licence and access to own transport
Confident to converse in Welsh when required
What we offer:
Minimum of 25 days annual leave plus bank holidays (pro rata)
Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
Further studies support and career development opportunities
Employee health assistance and Annual Leave purchase scheme