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Income Officer

yourhousinggroup.co.uk Logo

Your Housing Group

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Location:
United Kingdom , Warrington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

27898.00 - 29000.00 GBP / Year
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Job Description:

This is an exciting opportunity for a customer focussed individual, to join our income collection team. This role is perfect for someone would enjoy working in a fast-paced collections environment, who is target driven but wants to maintain a healthy work-life balance!

Job Responsibility:

  • Managing a caseload of customers
  • reviewing rent accounts
  • contacting customers by telephone and through our digital platforms
  • identifying reasons for any arrears
  • discussing repayment options and making affordable, sustainable arrangements
  • offering basic benefit advice
  • working closely with our specialist money advice, tenancy support and housing management teams for complex cases
  • handling inbound calls from our customers on a daily/rota basis
  • making decisions around progressing cases to legal action

Requirements:

  • Strong experience of collections
  • Excellent communication skills, not afraid to ask probing questions to get to the root cause of any financial issues
  • Experience dealing with complex customer situations, some of which may stem from a temporary or longer-term vulnerability
  • A good working understanding of the benefits system (Housing Benefit, Universal Credit)
  • The ability to manage a varied caseload in a fast-paced environment
  • Have excellent customer care skills
  • Be well organised, self-motivated and a problem solver
  • Have strong communication and interpersonal skills
What we offer:
  • 25 days annual leave plus Bank Holidays
  • home working culture
  • contributory pension where we match whatever you choose to contribute (up to 8%)
  • advanced level healthcare cash plan (dental and optician cashback, 24/7 GP Access, money back from prescriptions and alternative therapy treatments)
  • discount scheme (half price cinema tickets, subsidised gym memberships, discounts with high street and online names)

Additional Information:

Job Posted:
January 22, 2026

Expiration:
February 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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