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Income Officer

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Location:
United Kingdom , Barnsley

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Category:

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Contract Type:
Employment contract

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Salary:

28598.00 - 31022.00 GBP / Year

Job Description:

At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities. Guided by our ‘3 Cs’ values - Customer first, Can do, and Curious - we are committed to delivering high-quality services that put people at the heart of everything we do. We are now looking for an Income Officer to join us on a permanent, part-time basis, working 18.5 hours per week.

Job Responsibility:

  • Deliver an effective rent arrears recovery and income management service, helping customers sustain their tenancies through proactive support and clear financial guidance
  • Manage rent accounts on a daily basis, monitoring arrears and making timely contact with customers through a range of communication methods to address outstanding balances
  • Provide clear, non-judgemental advice and agree realistic repayment plans, taking appropriate action where agreements are not maintained
  • Work with internal teams and external partners to support customers
  • Prepare and serve legal notices and supporting documentation

Requirements:

  • Experience working in a housing and/or finance environment involving the recovery of income and maintaining accurate records
  • Experience interviewing and negotiating agreements and/or actions with customers
  • Knowledge and understanding of the impact financial exclusion and changes to the benefits system have on customers
  • A positive approach to call handling when taking inbound calls on a busy service helpline, ensuring customers are fully supported
  • At a minimum, four GCSEs at Grade 4 or above (A*-C Grade) or equivalent qualification OR the ability to demonstrate relevant experience
  • This post requires a Basic Criminal Record Check
What we offer:
  • Agile working packages
  • Excellent pension scheme
  • Discounted gym membership
  • Health & wellbeing checks
  • Fantastic training and development opportunities

Additional Information:

Job Posted:
April 12, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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