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Income Officer

United Kingdom, Barnsley Employment contract 28598.00 - 31022.00 GBP / Year · Job Posted April 12, 2026
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Job Description

At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities. Guided by our ‘3 Cs’ values - Customer first, Can do, and Curious - we are committed to delivering high-quality services that put people at the heart of everything we do. We are now looking for an Income Officer to join us on a permanent, part-time basis, working 18.5 hours per week.

Job Responsibility

  • Deliver an effective rent arrears recovery and income management service, helping customers sustain their tenancies through proactive support and clear financial guidance
  • Manage rent accounts on a daily basis, monitoring arrears and making timely contact with customers through a range of communication methods to address outstanding balances
  • Provide clear, non-judgemental advice and agree realistic repayment plans, taking appropriate action where agreements are not maintained
  • Work with internal teams and external partners to support customers
  • Prepare and serve legal notices and supporting documentation

Requirements

  • Experience working in a housing and/or finance environment involving the recovery of income and maintaining accurate records
  • Experience interviewing and negotiating agreements and/or actions with customers
  • Knowledge and understanding of the impact financial exclusion and changes to the benefits system have on customers
  • A positive approach to call handling when taking inbound calls on a busy service helpline, ensuring customers are fully supported
  • At a minimum, four GCSEs at Grade 4 or above (A*-C Grade) or equivalent qualification OR the ability to demonstrate relevant experience
  • This post requires a Basic Criminal Record Check

What we offer

  • Agile working packages
  • Excellent pension scheme
  • Discounted gym membership
  • Health & wellbeing checks
  • Fantastic training and development opportunities
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