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Saffron Housing Trust Logo Saffron Housing Trust · Finance

Income Officer

United Kingdom, Long Stratton, Norwich, Norfolk 35535.00 GBP / Year · Job Posted March 21, 2026
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Job Description

We have an exciting opportunity for an Income Officer to work as part of the Income Team to ensure the effective collection of rental income due and the control and recovery of arrears accrued.

Job Responsibility

  • Will have responsibility for rent arrears control and recovery, including service of Notice of Seeking Possession
  • Will have responsibility to use Possession Claims on Line to make possession / warrant applications. To represent Saffron at the County Court in making possession applications and defending stay applications. Attending Evictions
  • Build strong, positive relationships with the DWP, local authorities, housing benefit departments, CAB, Age UK, County Courts etc, to help improve service delivery and income collections
  • To ensure that all computerised date is updated and recorded correctly on Dynamics 365, RentSense (Mobysoft) to aid the accuracy of statistical and management reports. Process and calculate direct debit applications through AllPay
  • Responsibility for managing accounts where Universal Credit / Housing Benefit is in payment. Accessing the Universal Credit Landlord Portal to verify Universal Credit Claims. To take action to prevent arrears accruing including prompt application for Alternative Payment Arrangements, Managed Payments and Arrears Direct from DWP at the correct trigger points

Requirements

  • GCSE in English and Maths (Minimum C – or equivalent new grading)
  • Highly IT literate - skilled in all Microsoft packages
  • Experience of working within an Income Recovery team or similar customer focused environment
  • Experience of using The DWP Landlord Portal and Possession Claims on Line
  • An understanding of the importance of confidentiality and data protection of business
  • Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally
  • Understanding of current benefits tenants can claim
  • Experience of using Dynamics C365
  • Possess a high level of accuracy and attention to detail with the ability to analyse data effectively
  • Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and able to work independently without the need of close supervision

What we offer

  • Learning And Development: Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
  • Time Off: Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
  • Prioritising Mental Health: Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
  • Aviva Pension Scheme: Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
  • Health Schemes: Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
  • Salary Sacrifice Schemes: Cycle to work, and Tusker Car Scheme
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