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Income Management Officer

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ExtraCare

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Location:
United Kingdom , Coventry

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Category:

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Contract Type:
Employment contract

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Salary:

29101.80 GBP / Year

Job Description:

The Extracare Charitable Trust are recruiting an Income Management Officer HB (housing benefit) on a full-time, temporary basis (6 months), at our Head Office in Binley. This is a fantastic opportunity for an Income Management Officer to join our friendly team and support the commitment in delivering ExtraCare’s mission of “better lives for older people”.

Job Responsibility:

  • Take action to prevent arrears and to recover resident rent and other debts owed to the Trust in accordance with ECCT Policy and Procedures
  • Collect outstanding arrears through face-to-face and telephone communication with residents
  • Provide advice and guidance with regards to rent arrears, in conjunction with Welfare Benefits Advisors and Housing Officers
  • Liaise with residents, applicants and their representatives concerning any aspect of Income Management
  • Establish sustainable repayment arrangements from residents with the primary objective of maximising income and recovering debt

Requirements:

  • Experience of working in an account reconciliation environment
  • AAT qualification or experience of double-entry bookkeeping
  • Advanced Excel skills, able to interpret and analyse data from spreadsheets
  • Experience of dealing directly with the public and delivering high quality customer care
What we offer:
  • Hybrid/flexi-working model
  • 25 days annual leave, plus bank holidays
  • Enhanced maternity & paternity allowance
  • Up to 9% employer pension contribution (5% employee)
  • Eligible for Blue Light Card discounts
  • Attendance reward
  • Free life insurance
  • Buy and sell holiday
  • Cycle2work scheme
  • Employee assistance programme
  • Free use of on-site location gyms

Additional Information:

Job Posted:
March 12, 2026

Expiration:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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