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The Extracare Charitable Trust are recruiting an Income Management Officer HB (housing benefit) on a full-time, temporary basis (6 months), at our Head Office in Binley. This is a fantastic opportunity for an Income Management Officer to join our friendly team and support the commitment in delivering ExtraCare’s mission of “better lives for older people”.
Job Responsibility:
Take action to prevent arrears and to recover resident rent and other debts owed to the Trust in accordance with ECCT Policy and Procedures
Collect outstanding arrears through face-to-face and telephone communication with residents
Provide advice and guidance with regards to rent arrears, in conjunction with Welfare Benefits Advisors and Housing Officers
Liaise with residents, applicants and their representatives concerning any aspect of Income Management
Establish sustainable repayment arrangements from residents with the primary objective of maximising income and recovering debt
Requirements:
Experience of working in an account reconciliation environment
AAT qualification or experience of double-entry bookkeeping
Advanced Excel skills, able to interpret and analyse data from spreadsheets
Experience of dealing directly with the public and delivering high quality customer care
What we offer:
Hybrid/flexi-working model
25 days annual leave, plus bank holidays
Enhanced maternity & paternity allowance
Up to 9% employer pension contribution (5% employee)