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This is a senior lead role managing up to 5 teams across various tenure types. The Income management service has been through a period of growth embracing changes to systems, resources and teams. We currently have a contract with a third-party provider to help manage our arrears caseloads and there is a strong emphasis on performance. The role requires good working knowledge of housing rental income and arrears management across various tenures and collaboration with key internal and external stakeholders with a keen eye on customer focus. The Income Management service is responsible for the collection of all housing related income streams across various tenures. We have been on an improvement journey over the past few years and have made significant progress. There are three key arms of the service; Income Management, Housing Income Maximisation and Rent Accounts. Metered heat billing and collection has been introduced and this role sits within the Income Management team and reports directly into the Head of Income Management.
Job Responsibility:
Senior lead role managing up to 5 teams across various tenure types
Manage the Income management service which has been through a period of growth embracing changes to systems, resources and teams
Oversee contract with a third-party provider to help manage arrears caseloads
Ensure strong emphasis on performance
Responsible for the collection of all housing related income streams across various tenures
Role sits within the Income Management team and reports directly into the Head of Income Management
Requirements:
Proactive, well organised and a great communicator
Dynamic and experienced people manager
Aware of upcoming Ofgem’s regulations in relation to heat networks
Experienced in contract management
Ability to write reports presenting realistic options for consideration to senior management
Experience of working in a challenging performance management culture and achieving results
Work at pace and deliver on priorities
Detailed housing, welfare benefits knowledge to maximise incomes
Willing to attend our offices 3 days per week
What we offer:
Leave entitlement up to 31 days + bank holidays
Potential hybrid working opportunities
Health and wellbeing support
Generous local government pension scheme
Range of discount schemes across leisure and culture that provide both financial and money-saving discounts