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Income Assistant

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360 Resourcing Solutions

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Location:
United Kingdom , Barnsley

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Income Assistant role will deliver a high-quality debit management and rent arrears recovery service in accordance with the organisations policies and procedures whilst providing a responsive income management information and advisory service that is accurate and supportive to customer needs and aids the sustainment of tenancies.

Job Responsibility:

  • Liaise with and assist front line services with customer enquiries on rental matters
  • Advise and support internal services on rental issues in order to provide an effective customer and estate management service
  • Provide a responsive service to customers’ enquiries/concerns on rental issues
  • Update the housing management IT system by setting up rent and sundry accounts within appropriate timescales to ensure payments can be processed to the account and the organisation’s income stream is maintained
  • Determine and process the customers’ preferred payment option including the calculation / amendment of direct debits / standing order
  • Investigate credits and transfers on accounts and arrange prompt repayment where appropriate

Requirements:

  • 4 GCSEs Grade 4 or above (A-C Grade) or equivalent qualification OR ability to demonstrate relevant experience
  • Demonstrate a positive, flexible approach to team working, be self-motivated and responsive to change
  • Experience of working in a Housing/Finance environment involving the recovery of income and maintaining accurate records
  • Experience in interviewing and negotiating agreements/actions with customers
  • Experience of working with software applications including Microsoft Office and bespoke databases
  • Ability to organise and prioritise own workload with minimum supervision
What we offer:
  • Agile Working Package
  • Excellent Pension Scheme
  • Discounted Gym Membership
  • Health & Wellbeing Checks
  • Fantastic Training and Development Opportunities

Additional Information:

Job Posted:
April 12, 2026

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