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As Income and Tenancy Sustainment Lead, you will play a crucial role in driving forward our mission to enhance services for our council tenants. Our service is making significant strides in improving tenant satisfaction and operational efficiency, and we are looking for a motivated leader to continue this momentum. You will be at the forefront of implementing innovative strategies and initiatives that ensure compliance with legislative and regulatory requirements while fostering a culture of respect and fairness.
Job Responsibility:
Drive forward mission to enhance services for council tenants
Lead operational teams responsible for income collection, tenancy sustainment, and housing for older people
Implement innovative strategies and initiatives that ensure compliance with legislative and regulatory requirements
Work closely with the Head of Housing Management to support the strategic direction of the housing service
Ensure tenants receive the highest level of care and service
Requirements:
Proven track record in leading operational teams and driving service improvements
Deep understanding of housing management, including income collection, tenancy sustainment, and housing for older people
Strategic vision and empathetic approach
Significant achievements in maximising income collection, ensuring rent compliance, and setting service charges
Leadership and dedication
Passion for enhancing community wellbeing and fostering a culture of respect and fairness
What we offer:
Generous leave entitlement (26 days a year, rising to 31 days after 5 years)
Competitive Local Government Pension Scheme
Wellbeing Support and Employee Assistance Programs
Private Health Care Options
Electric Vehicle Salary Sacrifice Scheme
Paid volunteering days
Flexible and hybrid working arrangements (Business needs permitting)