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Income And Administration Officer

United Kingdom, London · Job Posted June 10, 2026
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Job Description

We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery. This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions.

Job Responsibility

  • Proactively manage a caseload of rent accounts in arrears
  • Contact tenants to collect outstanding debts via phone, email, and written communication
  • Assess financial circumstances and agree realistic payment plans
  • Monitor and review repayment arrangements to ensure compliance
  • Take appropriate recovery action where agreements are not maintained
  • Liaise with internal teams and external agencies where necessary
  • Maintain accurate and up-to-date case records

Requirements

  • Proven experience in income collection / debt recovery is essential
  • Strong background in managing arrears and negotiating payment plans
  • Confident communicator with excellent negotiation skills
  • Able to handle difficult conversations professionally and empathetically
  • Highly organised with good attention to detail
  • Experience within housing or local authority is desirable but not essential

Nice to have

Experience within housing or local authority is desirable but not essential

What we offer

  • Competitive hourly rate of £17 per hour
  • Immediate start (6th July)
  • Opportunity to build experience within a reputable organisation
  • Supportive team environment

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