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If you’re passionate about creating workplaces where everyone can thrive, this role offers the chance to lead that vision. As the Inclusive Employment Lead, you’ll guide our hosted employment sites and Supported Independent Employment team, ensuring our services are delivered with excellence, empathy and a strong customer focus. You’ll provide day-to-day leadership that empowers people—coaching, supporting and equipping teams to deliver safe, meaningful and inclusive employment experiences. You’ll play a key role in shaping a culture where employees of all abilities feel valued and supported. Beyond people leadership, you’ll take ownership of operational and commercial outcomes across your portfolio. This includes overseeing workflow and service delivery, meeting financial and productivity targets, and ensuring compliance with standards and contractual requirements. You’ll also look ahead—identifying opportunities for growth, innovation and improved efficiency to strengthen long-term sustainability while keeping customer outcomes and inclusive employment principles at the centre.
Job Responsibility:
Lead a person-centred, values-driven culture that places employees we support, and their families, carers and guardians, at the centre of all decisions and practices
Coordinate day-to-day operations, including rosters, stock control and customer service, ensuring high-quality service delivery and compliance with NDIS requirements, work orders and relevant regulations
Ensure employees have meaningful opportunities to develop their skills through structured training, supported work tasks, and participation in individual support planning
Work collaboratively with Employment Coaches/Team Leaders to identify & develop and deliver training and capability-building activities for all employees
Promote a culture of accountability and ownership, and actively participate in audits, performance reviews and team discussions to identify risks, opportunities and innovations in operations
Requirements:
Experience in inclusive leadership and coaching, supporting employees with diverse needs to develop skills and confidence
Demonstrated problem solving skills, to successfully identify problems, develop solutions and implement these using a logical and systematic approach
Resilience and emotional intelligence to manage challenges, support wellbeing, and maintain team motivation
Experience managing/working with complex systems and processes and identifying opportunities for improvement
Demonstrated knowledge or training in person-centred practices, NDIS requirements, or supporting employees with disability