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Incident Manager

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NTT DATA

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Location:
United States of America , Michigan

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Associate Incident Management Specialist is an entry level subject matter expert, responsible for learning the skills by working with more senior colleagues to ensure that all issues relating to the availability of IT services are recorded and assists with the design of ways to prevent problems in the future.

Job Responsibility:

  • Assist with providing technical support to customers and teams
  • Keep a log of incidents and assist with examining of less complex incidents
  • Follow processes in the prevention and reduction of similar problems from arising in the future
  • Assist with the resolution of less complex incidents within the specified service level agreements or operational level agreements
  • Assist with the documentation of troubleshooting steps and service restoration details
  • Work with more senior colleagues in the team to identify problems and resolve assigned incidents
  • Escalate incidents of a complex nature to more senior team members
  • Assist with the creation and submission of knowledge articles as and when required
  • Perform any other related task as required

Requirements:

  • Analytical and reasoning skills
  • Aptitude for learning and the ability to interpret processes and policies
  • Ability to establish rapport and maintain effective working relationships with internal and external stakeholders
  • Proactive in approach and good attention to detail
  • Achievement driven and delivery focused while maintaining the required quality
  • Display client service orientation with good communication skills
  • Bachelor's degree or equivalent in Computer Science or Information Technology, or a related field
  • ITIL certification (Specialist preferable)
  • Relevant IT certifications preferred
  • Some experience working with internal and external stakeholders
  • Some experience analyzing processes and recommending improvements
  • Some experience in ITSM

Nice to have:

  • ITIL certification (Specialist preferable)
  • Relevant IT certifications preferred

Additional Information:

Job Posted:
May 13, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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