Incident manager, Randstad

Randstad

Location:
Hungary, Budapest

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our client empowers organizations worldwide to strategically acquire and optimize software investments, embrace cloud and AI technologies, and drive innovation through enhanced efficiency. They are a trusted advisor in strategic software acquisition, continual IT estate optimization, and maximizing returns on investments in cloud, data, and AI.

Job Responsibility:

Coordinating the resolution of major incidents, directing the work of expert colleagues
Logging major incidents and problem tickets, assigning incident sub-tasks, documentation, escalation, closing tickets
Coordinating communication during major incidents
Preparing reports (internal and external) and statistics
Managing the lifecycle of problem tickets, tracking RCAs
Organizing and moderating major incident meetings
Regularly reviewing major incident management processes, proposing solutions to improve efficiency
Collaboration with other departments and support teams
Building the knowledge base

Requirements:

Secondary or higher education in IT, or equivalent professional experience
3+ years of relevant professional experience
ITIL knowledge
At least intermediate level of English language skills
Process-oriented thinking
Excellent problem-solving and communication skills
Reliability, independence, accurate and precise work
Team player attitude

What we offer:

Flexible working conditions
Competitive salary and benefits package
Opportunity to work on exciting projects
Continuous learning and professional development
A collaborative and innovative work environment

Additional Information:

Job Posted:
May 30, 2025

Expiration:
July 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Incident manager

Randstad

Location:Hungary, Budapest

Category:IT - Administration

Contract Type:Not provided