Incident Manager Jobs

Extia

Location:
Portugal, Porto

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The IT Incident Manager is responsible for managing the lifecycle of all incidents within the organization, ensuring that they are resolved in a timely manner and that service disruptions are minimized. This role involves coordinating with various IT teams, maintaining communication with stakeholders, and implementing best practices for incident management.

Job Responsibility:

Oversee the incident management process, ensuring timely logging, prioritization, and resolution
Serve as primary liaison for incident communications with stakeholders
Collaborate with IT teams to diagnose issues, conduct root cause analysis, and implement corrective actions
Monitor incident trends, prepare reports, and identify opportunities to improve response processes
Maintain incident management documentation, policies, and knowledge base articles
Conduct training on incident management best practices and tools
Participate in post-incident reviews and manage escalations for high-impact incidents
Ensure compliance with ITIL and relevant frameworks while fostering continuous improvement

Requirements:

Bachelor’s degree in information technology, Computer Science, or a related field
Minimum of 5 years of experience in IT service management, with a focus on incident management
Strong understanding of ITIL principles and practices
Familiarity with incident management tools and software like ServiceNow
Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders
Proven problem-solving skills and the ability to work under pressure

Nice to have:

Experienced in Advanced Excel and PowerBI
ITIL certification is preferred
Python or any coding experience

Additional Information:

Job Posted:
December 08, 2025

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Incident Manager