Incident Manager Job at Sport Vision Czechia s.r.o. (Prague)

Incident Manager

Sport Vision Czechia s.r.o.

Location:
Czech Republic , Prague

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

KBC Global Services provides support to banks and insurance companies in KBC Group. We move back-office operations to a higher level and bring value through continuous improvement. We are a team of 12 professionals spread across different locations (Belgium, Czechia, and Bulgaria) and would like to find a new team member who would not only “get the job done,” but also have a laugh (or cry) during our mutual ups and downs.

Job Responsibility:

Maintaining incident and problem tracking related to reporting data, ensuring transparency and accountability
Collaborating with varied teams, including IT and Business, to facilitate communication and ensure alignment on data flows and reporting structures
Taking ownership of incidents and work closely with various stakeholders until they are resolved
Ensuring timely resolution of incidents and minimize downtime/impacts on business operations
Contributing to continuous improvement initiatives, with a strong focus on process understanding and proposing enhancements to reporting workflows
Ensuring adherence to Service Level Agreements (SLAs) and compliance standards

Requirements:

2+ years of experience as a proactive analyst with strong ownership and attention to detail
English on at least C1 level
Analytical mindset with the ability to spot patterns, inconsistencies, and improvement opportunities
Excellent communication and presentation skills with the ability to facilitate understanding and collaboration between technical and business teams, without requiring deep expertise in both domains
Interest in understanding business processes and identifying opportunities for improvement
Experience in data quality management, incident/problem tracking, or operational monitoring
Familiarity with ServiceNow or similar platforms for Incident and Problem management
Strong Excel skills

Nice to have:

Experience with Jira and Confluence is welcomed
Experience with Qlik Sense or similar reporting tools is an advantage
Understanding databases, data warehouses, and data layer structures is beneficial but not mandatory

What we offer:

Bonuses twice a year based on your performance
Hybrid working mode with the possibility to work 50% from home
28 days off per year
Opportunities for business trips to Belgium
Many benefits fully paid by us - Multisport card, learning courses, meal voucher card (170 CZK/day), Cafeteria benefit system, fruit and ice cream days
Referral bonuses
Contribution to pension and life insurance, great deals on ČSOB products

Additional Information:

Job Posted:
January 16, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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