Incident Manager Jobs

IVY Partners

Location:
Switzerland, Genève

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Ivy Partners est une société de conseil Suisse qui contribue à l’évolution des entreprises dans leurs enjeux stratégiques, technologiques et organisationnels. Notre objectif aujourd’hui est d’offrir à nos collaborateurs une carrière qui contribuera positivement à leur épanouissement et à leur bien-être, en les faisant monter en compétences et en leur offrant de réelles perspectives d’évolution.

Job Responsibility:

Overseeing the management of the highest priority incidents
ensuring appropriate handling and supporting IT teams from their identification to their resolution
Acting as the primary point of contact in Major Incidents resolution process
ensuring transverse coordination among technical teams (incl. task force conduct), managing end-to-end communication and liaison with Business Lines as well as Tech management
Managing the in-depth review of Major Incidents
supporting Tech managers in root cause analysis, impact assessment and definition of improvement actions
ensuring their presentation at the IT incident committee with Tech top management
Maintaining close relationship and regular interactions with stakeholders in Business Lines
conducting IT Production State Review meetings and providing KPIs, thematic analysis as well as incident reports
Ensuring the coordination of Problem Management activities
supporting Tech managers in the definition of relevant actions to prevent incident recurrence, ensuring a proactive follow-up until their implementation and regularly reporting on their progress
Promoting incident and problem management practices and supporting teams in their proper application
Conducting initiatives regarding process simplification and automation

Requirements:

At least 5 years’ experience in banking environment
Good technical knowledge, understanding of IT infrastructure and banking applications
Good knowledge of IT Service Management processes (ITIL certification would be an advantage)
General understanding of banking activities and operations
Excellent communication and interpersonal skills, able to take coordination role in stressful situations and to convey complex information clearly to both technical and non-technical stakeholders
Established problem solving skills with the ability to quickly understand issues and come up with ideas
Client servicing oriented able to manage relationships with various IT and business stakeholders
Team-player, taking ownership and working in a collaborative way

What we offer:

La bienveillance | Soucieux de nos employés, nous leur garantissons un environnement favorable où chacun est valorisé et se voit offrir des formations et des perspectives d’évolution en Suisse ou à l’international
La confiance | Travailler avec nous, c’est développer un partenariat fondé sur la confiance, le professionnalisme et la transparence à chaque instant
L’innovation | Nous garantissons une transformation numérique efficace grâce à l’innovation technologique couplée à la créativité
La responsabilité | Le collectif est à la base de tout ce que nous entreprenons, et nous prenons cette responsabilité au sérieux en mettant tout en œuvre pour avoir un impact positif

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Incident Manager