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Incident Manager

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NTT DATA

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Location:
United States of America , Remote, Michigan

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Associate Incident Management Specialist is an entry level subject matter expert, responsible for learning the skills by working with more senior colleagues to ensure that all issues relating to the availability of IT services are recorded and assists with the design of ways to prevent problems in the future.

Job Responsibility:

  • Assist with providing technical support to customers and teams
  • Keeps a log of incidents and assists with examining of less complex incidents
  • Follows processes in the prevention and reduction of similar problems from arising in the future
  • Assist with the resolution of less complex incidents within the specified service level agreements or operational level agreements
  • Assist with the documentation of troubleshooting steps and service restoration details
  • Work with more senior colleagues in the team to identify problems and resolve assigned incidents
  • Escalate incidents of a complex nature to more senior team members
  • Assist with the creation and submission of knowledge articles as and when required
  • Performs any other related task as required

Requirements:

  • Some experience working with internal and external stakeholders
  • Some experience analyzing processes and recommending improvements
  • Some experience in ITSM
  • Bachelor's degree or equivalent in Computer Science or Information Technology, or a related field
  • ITIL certification (Specialist preferable)
  • Relevant IT certifications preferred

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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