Incident Manager Job at efficy (Paris)

Manager, Site Reliability Engineering and Incident Management

Planet DDS is seeking a Manager, Site Reliability Engineering and Incident Manag...

Location

United States , Atlanta

Salary:

118000.00 - 160000.00 USD / Year

Planet DDS

Expiration Date

Until further notice

Requirements

7+ years in SRE, DevOps, or Infrastructure roles
3+ years in Incident Management leadership
Deep understanding of reliability, scalability, and performance optimization
Multi-cloud expertise in AWS, Azure, or GCP
Understanding of DNS, load balancing, firewalls, and compliance frameworks
Knowledge of fundamental cloud security (e.g., identity and access management, firewalls)
Deep understanding of logging and monitoring and security best practices
Strong collaboration and communication skills
Bachelor’s Degree in a relevant major or equivalent years of experience is a plus

Job Responsibility

Lead and mentor a team of SREs and Incident Managers
Foster a culture of reliability, accountability, and continuous improvement
Collaborate with engineering teams to design resilient platform architectures
Oversee the incident response process for outages and service disruptions
Ensure timely detection, escalation, and resolution of incidents
Drive post-incident reviews (PIRs) and root cause analysis
Implement improvements based on lessons learned to prevent recurrence
Mature and enforce best practices for incident response and runbooks
Automate operational tasks to reduce toil and improve efficiency
Maintain observability tools (monitoring, alerting, logging)

Fulltime

Incident Manager

We are seeking a proactive and detail-oriented Incident Manager to take ownershi...

Location

United States , Princeton

Salary:

82.35 USD / Hour

Realign

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
3–5 years of experience in IT service management or incident management roles
Strong understanding of ITIL framework
ITIL certification preferred
Excellent communication, leadership, and problem-solving skills
Ability to perform under pressure in a fast-paced, 24/7 environment
Experience with service management tools (e.g., ServiceNow, BMC Remedy, Jira Service Management)

Job Responsibility

Manage and coordinate the response to high-impact incidents, ensuring timely resolution and communication
Act as the central point of contact during major incidents, coordinating cross-functional teams and technical resources
Drive root cause analysis (RCA) and post-incident reviews to identify corrective and preventive actions
Maintain detailed incident logs, timelines, and reports for transparency and compliance
Develop and maintain incident management policies, procedures, and workflows
Provide regular updates to senior management and stakeholders on incident status and progress
Collaborate with Change and Problem Management teams to ensure a seamless ITIL service management approach
Lead the continual improvement of incident management processes, tools, and performance metrics

Incident Manager

The IT Incident Manager is responsible for managing the lifecycle of all inciden...

Location

Portugal , Porto

Salary:

Not provided

Extia

Expiration Date

Until further notice

Requirements

Bachelor’s degree in information technology, Computer Science, or a related field
Minimum of 5 years of experience in IT service management, with a focus on incident management
Strong understanding of ITIL principles and practices
Familiarity with incident management tools and software like ServiceNow
Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders
Proven problem-solving skills and the ability to work under pressure

Job Responsibility

Oversee the incident management process, ensuring timely logging, prioritization, and resolution
Serve as primary liaison for incident communications with stakeholders
Collaborate with IT teams to diagnose issues, conduct root cause analysis, and implement corrective actions
Monitor incident trends, prepare reports, and identify opportunities to improve response processes
Maintain incident management documentation, policies, and knowledge base articles
Conduct training on incident management best practices and tools
Participate in post-incident reviews and manage escalations for high-impact incidents
Ensure compliance with ITIL and relevant frameworks while fostering continuous improvement

Incident Manager

Ivy Partners est une société de conseil Suisse qui contribue à l’évolution des e...

Location

Switzerland , Genève

Salary:

Not provided

IVY Partners

Expiration Date

Until further notice

Requirements

At least 5 years’ experience in banking environment
Good technical knowledge, understanding of IT infrastructure and banking applications
Good knowledge of IT Service Management processes (ITIL certification would be an advantage)
General understanding of banking activities and operations
Excellent communication and interpersonal skills, able to take coordination role in stressful situations and to convey complex information clearly to both technical and non-technical stakeholders
Established problem solving skills with the ability to quickly understand issues and come up with ideas
Client servicing oriented able to manage relationships with various IT and business stakeholders
Team-player, taking ownership and working in a collaborative way

Job Responsibility

Overseeing the management of the highest priority incidents
ensuring appropriate handling and supporting IT teams from their identification to their resolution
Acting as the primary point of contact in Major Incidents resolution process
ensuring transverse coordination among technical teams (incl. task force conduct), managing end-to-end communication and liaison with Business Lines as well as Tech management
Managing the in-depth review of Major Incidents
supporting Tech managers in root cause analysis, impact assessment and definition of improvement actions
ensuring their presentation at the IT incident committee with Tech top management
Maintaining close relationship and regular interactions with stakeholders in Business Lines
conducting IT Production State Review meetings and providing KPIs, thematic analysis as well as incident reports
Ensuring the coordination of Problem Management activities

What we offer

La bienveillance | Soucieux de nos employés, nous leur garantissons un environnement favorable où chacun est valorisé et se voit offrir des formations et des perspectives d’évolution en Suisse ou à l’international
La confiance | Travailler avec nous, c’est développer un partenariat fondé sur la confiance, le professionnalisme et la transparence à chaque instant
L’innovation | Nous garantissons une transformation numérique efficace grâce à l’innovation technologique couplée à la créativité
La responsabilité | Le collectif est à la base de tout ce que nous entreprenons, et nous prenons cette responsabilité au sérieux en mettant tout en œuvre pour avoir un impact positif

Fulltime

Operational Risk Consultant - Incident Management

Foreign bank is looking for a consultant to join their operational risk manageme...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years in operational risk management (ORM) at renowned banks with an emphasis on issues/incident management
Experience with ORM governance and other related areas like RCSA and third party risk would be helpful
Bachelors degree or above

Job Responsibility

Monitor and review operational risk incidents within the banking sector
Analyze the severity and root cause of risk incidents
Develop appropriate resolutions for risk incidents
Escalate significant risk issues for remediation
Support the operational risk management team in daily tasks as needed
Assist in governance of operational risk management
Contribute to related areas like RCSA and third party risk management

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Major Incident / Problem Manager

The Major Incident / Problem Manager will report to the ITSM Manager. The primar...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Professional degree with 5+ years related IT experience
Hands on experience in Managing major incidents
Analyzed incident and problem reports to proactively identify potential issues, proposing and implementing resolutions to reduce incident volume
Proficient in knowledge of the IT infrastructure (hardware, databases, operating systems, Network, Cloud, Virtualization etc) and future IT trends
ITIL 4 Foundation certification mandatory
Has a broad knowledge and understanding of IT concepts and architectures, coupled with proven experience of successfully managing incidents and problems
Has general awareness of the nature of business-critical incidents, and of their implications for the business
Relevant ITIL knowledge and certifications
Experience in managed service preferred

Job Responsibility

Ensures post-review of major problems
Ensures reactive and proactive management of IT problems and known errors
Coordinates efforts of all Problem Analysts, including suppliers and external teams, to ensure timely resolution of problems
Closes all problem records
Owns the Known Error Database and ensures its maintenance
Carries out the Process Manager responsibilities for the Problem Management process
Define and maintain the problem management procedure
Periodically review effectiveness and efficiency of the problem management process
Continuously improve the problem management process
Coordinate between various support teams to identify the root cause of a problem and find a workaround or solution

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Incident manager

Hybrid & Good WLB; International environment; Good working location

Location

Japan , Tokyo

Salary:

5000000.00 - 8000000.00 JPY / Year

Randstad

Expiration Date

April 27, 2027

Requirements

Native fluency in Korean
Business English level
Experience with e-commerce platforms and understanding of their general functionality
Knowledge of Order Management Systems (OMS) and data flow principles
Familiarity with customer journey mapping and online retail processes
Excellent communication and coordination skills
Ability to work effectively in an international team environment
Ability to work independently and manage tasks effectively

What we offer

Health insurance
Employee pension insurance
Employment insurance
Saturdays off
Sundays off
Holidays off

Fulltime

Incident Management Tier 2 Internship

Incident Management Tier 2 Internship at Hewlett Packard Enterprise, a global ed...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Pursuing Degree in Systems Engineer (networking information, data networking)
Knowledge of networking technologies including the OSI Model, IP addressing, network routing, Wi-Fi and authentication
Any of Networking Fundamentals required (CCNA, ARUBA or JUNIPER) or Relevant College Studies in Technical Fields
English level 90%
Excellent verbal and written communication skills
Excellent analytical and problem-solving skills
Great customer service skills
Relevant industry qualification where applicable
Software and hardware knowledge of computing, storage and peripheral devices

Job Responsibility

Successfully resolve networking technical issues (hardware and software) wire and wireless from incoming internal alerts and external businesses contacts
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products
Use networking tools to proactively assist Network as a Service (NaaS) customers in avoiding or reducing network problems
Ability to understand and work in an organization that is modeled on an Information Technology Information Libraries (ITIL) framework
Ability to work accurately and drive organizational results that are required by our customer Statement of Work (SOW)

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing

Fulltime

Incident Manager

efficy

Location:
France , Paris ▼
Lyon
Toulouse

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 05, 2026

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