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Vodafone Logo Vodafone · IT - Administration

Incident Manager with German

Romania, Iasi · Job Posted January 25, 2026
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Job Description

We are seeking an experienced Incident Management Specialist to oversee and manage defects, incidents, and escalations across IT applications and systems, including software, infrastructure, and networks. This role ensures timely resolution, root cause analysis, and implementation of corrective and preventive measures to maintain system reliability and compliance.

Job Responsibility

  • Act as the escalation point for problem and incident records in BMC Remedy, ensuring accurate documentation and continuous improvement of known error and solution databases
  • Analyse technical issues, identify impacted teams, and coordinate resolution efforts across multiple technical domains
  • Prepare and communicate detailed incident reports, including timelines, root cause analysis, and preventive measures
  • Generate KPI-based reports to monitor incident management performance and system quality
  • Drive continuous improvement initiatives for incident management processes, ensuring compliance with SOX and adherence to documented guidelines

Requirements

  • Proficient in BMC Remedy and experienced in ITIL-based incident management processes
  • Strong background in infrastructure services, software, hardware, and networking (Cisco, GSM, HSPA, LTE, CCNA)
  • Excellent communication skills with fluency in German and English
  • Skilled in coordinating technical teams and moderating resolution sessions
  • Ability to identify and document workarounds, defects, and implement modifications to IT systems

What we offer

  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Meal tickets/private pension/vacation vouchers/cultural vouchers within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education
  • 23 days off
  • Special Paternal Program - 4 months of paid paternity leave
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