Incident Manager

Customer Incident Manager - SaaS

We're looking for a technically sharp Customer Incident Manager to join our Cust...

Location

France , Paris

Salary:

Not provided

efficy

Expiration Date

Until further notice

Requirements

Background in technical support or incident management in a B2B SaaS or enterprise software environment
Client-facing is where you thrive, you are the person clients trust with technical support
Comfortable leading technical conversations with IT stakeholders: CTOs, architects, and developers, credible enough to hold your ground with all of them
Resilient under pressure, a frustrated client does not throw you off
Rigorous with ticket and project follow-up, nothing gets lost on your watch
Fluent in French and English

Job Responsibility

Own incident management from detection to resolution, keeping clients informed throughout
Act as the main point of contact for IT teams, CTOs, and technical stakeholders during live issues
Hold your ground in technical conversations with developers and architects
Track and follow up on tickets with rigor, making sure nothing falls through the cracks
Handle difficult client situations with composure and clear communication
Coordinate cross-functional responses when incidents have broader impact
Spot patterns in recurring issues and flag them for structural fixes

What we offer

International team
Hybrid working
Learning & career growth
Direct exposure to complex SaaS environments and enterprise IT stakeholders
A team that invests in upskilling and growing from within
Career growth opportunities
Modern offices across 11 European locations
Work in a genuinely AI-driven environment
Fun team events & continuous learning

Incident Manager - Technical Customer Operations

We're growing our Customer Operations team and looking for an Incident Manager f...

Location

France , Paris

Salary:

Not provided

efficy

Expiration Date

Until further notice

Requirements

At least 5 years of experience in technical customer support or incident management in a B2B SaaS or enterprise software environment
Customer-facing mindset: you're comfortable communicating with clients under pressure and know how to keep them confident
Strong coordinator, able to align multiple internal teams quickly and clearly
Rigorous and closure-oriented: open issues get resolved, not left open
Solid technical understanding, able to engage meaningfully with R&D and Cloud teams without being an engineer
Quick to get up to speed on product behaviour and business logic
Native level in French
Excellent command of English, written and spoken

Job Responsibility

Own production incidents from qualification to closure, coordinating all involved teams
Be the main point of contact for external clients during active incidents, keeping them informed at every step
Deliver structured post-incident reports and follow-up communications to external clients
Ensure every incident has a visible owner and clear progress at all times
Participate in steering committees and crisis meetings as needed
Track incident KPIs including MTTR, SLA compliance, and escalation rates
Monitor ticket progress across teams and escalate blockers when needed

What we offer

Direct impact on customer satisfaction and service quality
High-visibility role connecting Support, R&D, and Cloud teams
Career growth opportunities and internal mobility
Modern offices in 11 European locations
Fun team events & continuous learning
Competitive salary with bonus system
Hybrid working policy

We're growing our Customer Operations team and looking for an Incident Manager f...

Location

France , Paris; Lyon; Toulouse

Salary:

Not provided

efficy

Expiration Date

Until further notice

Requirements

At least 5 years of experience in technical customer support or incident management in a B2B SaaS or enterprise software environment
Customer-facing mindset: comfortable communicating with clients under pressure and know how to keep them confident
Strong coordinator, able to align multiple internal teams quickly and clearly
Rigorous and closure-oriented: open issues get resolved, not left open
Solid technical understanding, able to engage meaningfully with R&D and Cloud teams without being an engineer
Quick to get up to speed on product behaviour and business logic
Fluent in French and English, written and spoken

Job Responsibility

Own production incidents from qualification to closure, coordinating all involved teams
Be the main point of contact for external clients during active incidents, keeping them informed at every step
Deliver structured post-incident reports and follow-up communications to external clients
Ensure every incident has a visible owner and clear progress at all times
Participate in steering committees and crisis meetings as needed
Track incident KPIs including MTTR, SLA compliance, and escalation rates
Monitor ticket progress across teams and escalate blockers when needed

What we offer

Direct impact on customer satisfaction and service quality
High-visibility role connecting Support, R&D, and Cloud teams
Career growth opportunities and internal mobility
Modern offices in 11 European locations
Fun team events & continuous learning
Competitive salary with bonus system
Hybrid working policy

Fulltime

Incident Manager

We're growing our Customer Operations team and looking for an Incident Manager f...

Location

France , Paris; Lyon; Toulouse

Salary:

Not provided

efficy

Expiration Date

Until further notice

Requirements

At least 5 years of experience in technical customer support or incident management in a B2B SaaS or enterprise software environment
Customer-facing mindset: comfortable communicating with clients under pressure and know how to keep them confident
Strong coordinator, able to align multiple internal teams quickly and clearly
Rigorous and closure-oriented: open issues get resolved, not left open
Solid technical understanding, able to engage meaningfully with R&D and Cloud teams without being an engineer
Quick to get up to speed on product behaviour and business logic
Fluent in French and English, written and spoken

Job Responsibility

Own production incidents from qualification to closure, coordinating all involved teams
Be the main point of contact for external clients during active incidents, keeping them informed at every step
Deliver structured post-incident reports and follow-up communications to external clients
Ensure every incident has a visible owner and clear progress at all times
Participate in steering committees and crisis meetings as needed
Track incident KPIs including MTTR, SLA compliance, and escalation rates
Monitor ticket progress across teams and escalate blockers when needed

What we offer

Direct impact on customer satisfaction and service quality
High-visibility role connecting Support, R&D, and Cloud teams
Career growth opportunities and internal mobility
Modern offices in 11 European locations
Fun team events & continuous learning
Competitive salary with bonus system
Hybrid working policy

Fulltime

IT SaaS Applications Manager

We are looking for an IT SaaS Applications Manager to lead the strategy, support...

Location

United States , Hartford

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience managing SaaS applications, enterprise software services, or related IT service delivery environments
Hands-on experience with ServiceNow, including ITSM capabilities and associated modules
Working knowledge of ITIL processes and ITSM tools, with the ability to apply structured service management practices
Experience supporting or administering PeopleSoft, including PeopleSoft Campus Solutions, is strongly preferred
Demonstrated ability to lead technical teams, mentor staff, and coordinate work across multiple stakeholders
Strong background in vendor management, service performance reporting, and continuous improvement initiatives
Understanding of governance, security, compliance, and business process alignment within complex organizations
Excellent communication and training skills, with the ability to support both technical teams and end users effectively

Job Responsibility

Direct the administration, configuration, and ongoing enhancement of enterprise SaaS applications to support business and institutional objectives
Supervise technical staff and foster consistent service delivery practices across application support, issue resolution, and operational maintenance
Lead the rollout of new application features, workflows, modules, and system integrations while maintaining platform reliability and usability
Establish and advance IT service management processes such as incident, problem, change, request, and knowledge management using ITIL-aligned practices
Maintain process documentation, standards, and governance controls, and encourage adoption of standardized procedures across IT teams
Build reporting dashboards and analyze service metrics to identify trends, improve performance, and guide prioritization decisions
Partner with SaaS vendors to manage relationships, assess product capabilities, and recommend enhancements that increase platform value and maturity
Deliver training and guidance to IT staff and end users on SaaS tools, service processes, and effective platform usage
Support compliance with data privacy, security, audit, and institutional governance requirements across SaaS environments
Monitor emerging technologies and recommend practical tools, methods, and improvements that strengthen application services and team effectiveness

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Cyber Incident Response Manager

We are seeking a Cyber Incident Response Manager to strengthen and scale Fever’s...

Location

Argentina

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Strong understanding of modern security tooling, including SOAR platforms, cloud-native detection services, EDR solutions (e.g. CrowdStrike), SIEM platforms and automation technologies
Skilled in analyzing and correlating large-scale security telemetry across cloud, SaaS, and endpoint sources using languages and tools such as Python, AWS Athena, Google BigQuery, etc.
Ability to rapidly automate data handling, detection logic, and remediation workflows
Hands-on experience responding to security incidents in cloud environments
Ability to design, document, and maintain IR runbooks, playbooks, and tabletop exercises
5+ years of experience in cybersecurity, with at least 2–3 years dedicated to leading an incident response process
Fluent in English (written and spoken)
An analytical mindset and strong problem-solving skills
Excellent communication skills

Job Responsibility

Strengthen and scale the incident response program
Design, update, and maintain IR processes, playbooks, and runbooks tailored to cloud and corporate IT environments
Enhance detection engineering capabilities by collaborating with infrastructure, data, and engineering teams
Lead response coordination efforts during incidents, ensuring rapid containment, eradication, and recovery
Enhance monitoring and detection with integrated threat intelligence and advanced threat detection capabilities
Manage and mentor a specialized incident response team
Continuously assess and improve IR metrics, KPIs, dashboards, and reporting methodologies
Conduct IR training, simulations, and preparedness exercises across the organization

What we offer

"Relación de dependencia" contract
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Osde 410 as medical insurance
Home office friendly anywhere in Argentina
Responsibility from day one, and professional and personal growth
Great work environment with a young, international team of talented people to work with!
English Lessons
Gympass
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance (including Base, Variable, and Stock Options)

Fulltime

Product Manager III - Technical - SaaS Connectors

The Product Manager, Technical owns the ongoing health and management of a portf...

Location

India , Bengaluru

Salary:

Not provided

Fivetran

Expiration Date

Until further notice

Requirements

Strong SQL skills
Previous experience working as a product manager, product owner, technical program manager, or data analyst role
Experience working with engineering or technical delivery teams
Experience working in an Agile environment
Strong written and verbal communication skills
Organized and great attention to detail
Adaptable, multitasker and problem solver
Great interpersonal skills and ability to collaborate and build relationships
Embody team values of Curiosity, Ownership, Collaboration, Kindness, and Integrity
A deep sense of empathy for the customer, ensuring that all solutions are customer-focused and deliver significant value

Job Responsibility

Monitor the health and performance of the connector portfolio
Work closely with the larger product team to plan and prioritize feature development
Manage product backlog, develop feature requirements and set acceptance criteria
Partner with different stakeholders on internal management communications and business reviews
Work closely with engineering to execute feature improvements
Participate in scrum ceremonies
Partner with engineering to solve incidents
Work with customers for research, connector onboarding and triaging of incidents
Drives for clarity and solutions when faced with ambiguity or challenges
Understand both the technical details and desired business outcomes to drive for results

What we offer

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

SaaS Cloud Service Delivery Manager

Responsible for the delivery of SaaS Cloud Services to customers across the Amer...

Location

United Kingdom , London

Salary:

Not provided

Arrows Groupe

Expiration Date

Until further notice

Requirements

Deep technical expertise in cloud (Azure/AWS certification preferred)
Strong leadership and stakeholder management skills
Knowledge of ITSM, IT security frameworks, and financial services compliance
Ability to manage complex contracts and technical discussions
Experience with JIRA or similar tools

Job Responsibility

Act as a customer advocate while ensuring high-quality service delivery
Lead incident, change, and disaster recovery activities
Coordinate delivery activities, scope changes, and resource allocation
Mentor and manage technical teams
Ensure compliance with cloud security, regulatory, and ITSM standards

Fulltime

Select Country

Incident Manager - SaaS

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Incident Manager - SaaS

Customer Incident Manager - SaaS

Incident Manager - Technical Customer Operations

Incident Manager

Incident Manager

IT SaaS Applications Manager

Cyber Incident Response Manager

Product Manager III - Technical - SaaS Connectors

SaaS Cloud Service Delivery Manager

Our AI answers in your language