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Incident Manager (Cloud Migration)

Singapore, Singapore · Job Posted May 29, 2026
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Job Responsibility

  • Track, manage, and coordinate migration-related incidents during cutover and post-migration phases
  • Act as the central point of coordination for ongoing issues, escalations, and resolution tracking
  • Facilitate incident triage calls with technical teams, vendors, and client stakeholders
  • Monitor incident progress and ensure timely updates are communicated until closure
  • Maintain incident logs, action trackers, and status reporting dashboards
  • Escalate critical issues appropriately to ensure service restoration within agreed timelines
  • Coordinate root cause analysis and post-incident review activities
  • Provide regular operational updates to project leadership and stakeholders
  • Support stabilization activities during hypercare periods following migration
  • Provide backup support for Change Management activities during heavy pre-migration periods

Requirements

  • Strong understanding of ITIL Incident Management processes
  • Experience managing incidents in enterprise IT or migration environments
  • Excellent coordination, communication, and stakeholder management skills
  • Ability to manage high-severity incidents under pressure
  • Familiarity with ITSM tools such as ServiceNow or equivalent
  • Strong analytical and problem-solving skills

Nice to have

  • ITIL Foundation certification or equivalent
  • Experience supporting migration cutovers or large-scale infrastructure/application transitions
  • Knowledge of operational support and service restoration processes

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