Incident Management Tier 2 Intern Job at Hewlett Packard Enterprise (Heredia)

Incident Management Tier 2 Internship

Incident Management Tier 2 Internship at Hewlett Packard Enterprise, a global ed...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Pursuing Degree in Systems Engineer (networking information, data networking)
Knowledge of networking technologies including the OSI Model, IP addressing, network routing, Wi-Fi and authentication
Any of Networking Fundamentals required (CCNA, ARUBA or JUNIPER) or Relevant College Studies in Technical Fields
English level 90%
Excellent verbal and written communication skills
Excellent analytical and problem-solving skills
Great customer service skills
Relevant industry qualification where applicable
Software and hardware knowledge of computing, storage and peripheral devices

Job Responsibility

Successfully resolve networking technical issues (hardware and software) wire and wireless from incoming internal alerts and external businesses contacts
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products
Use networking tools to proactively assist Network as a Service (NaaS) customers in avoiding or reducing network problems
Ability to understand and work in an organization that is modeled on an Information Technology Information Libraries (ITIL) framework
Ability to work accurately and drive organizational results that are required by our customer Statement of Work (SOW)

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing

Fulltime

Tech Support Tier 2 Analyst

We are seeking a skilled and motivated Tech Support Tier 2 Analyst to join our t...

Location

United States , Bethany

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2–4 years in a Helpdesk Tier 2 or Systems Support role
Strong knowledge of Windows Server and Microsoft 365 administration
Experience with on-prem to cloud migrations
Working knowledge of networking (TCP/IP, DNS, DHCP, VLANs, firewalls)
Familiarity with Unify/Ubiquiti environments preferred
Ability to troubleshoot complex technical issues independently
Excellent communication and customer service skills

Job Responsibility

Provide Tier 2 support for escalated technical incidents and service requests
Diagnose and resolve issues related to Windows Server, O365, networking, and general system performance
Support end users and internal teams with advanced problem-solving and root-cause analysis
Install, configure, maintain, and troubleshoot Windows Server environments
Perform patching, permissions management, role configuration, and server hardening
Assist in server upgrades, migrations, and new deployments
Participate in lift-and-shift migrations from on-premises systems to cloud environments
Support migration planning, execution, validation, and documentation
Assist with identity management, Azure AD integration, and cloud resource configuration
Provide back-end support for Microsoft technologies including: Office 365 administration

What we offer

medical
vision
dental
life and disability insurance
eligible to enroll in our company 401(k) plan

It Support/Servicedesk

This role keeps Personify Health running supporting employees across the globe w...

Location

United States , Tempe

Salary:

65000.00 - 70000.00 USD / Year

Personify Health

Expiration Date

Until further notice

Requirements

Associate’s degree, or equivalent, in computer science or related discipline
3–5 years of IT desktop support experience, including network support and MS Windows applications
A+ Certificate
Must reside in Arizona
Microsoft Office 365 administration
Active Directory and Azure Active Directory
Windows and Mac client operating systems
Experience troubleshooting networking issues (TCP/IP, DNS, DHCP)
Hands-on experience with device management tools (Intune, SCCM, JAMF, or similar)
LAN/WAN/WLAN networking

Job Responsibility

Provide Tier 1 and Tier 2 support to internal users across a global environment
Act as an escalation point for complex technical issues and critical incidents
Mentor and support junior analysts, helping develop their technical skills
Troubleshoot and resolve issues across hardware, software, and networking
Support and administer core systems including Office 365, Active Directory, Azure, and Intune
Respond to and manage support tickets within SLA (4-hour response, 24-hour resolution/escalation)
Support office technology, meeting rooms, and AV systems across locations
Identify and implement improvements to service desk processes and workflows
Help automate routine IT tasks to improve efficiency
Maintain system documentation, service catalog, and best practices

What we offer

Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions
Unlimited PTO
Mental health support
Retirement planning
Financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture

Fulltime

Senior Director of Information Technology

This is a full-time position based at our main office in Overland Park, KS. You ...

Location

United States , Overland Park

Salary:

Not provided

Aria Care Partners

Expiration Date

Until further notice

Requirements

BA/BS degree in Computer Science, Engineering, or related field
10+ years of progressive experience in IT leadership roles
Extensive experience with AWS and/or Azure cloud platforms (data architecture, data models, data lakes)
Experience designing and supporting HIPAA-compliant systems and PHI data environments
Experience leading cybersecurity programs and enterprise security tools
Preferred experience in Financial Services/Insurance in addition to healthcare experience
Ability to work independently and effectively in a collaborative leadership environment
Strong analytical, problem-solving, and organizational skills
Excellent written and verbal communication skills with the ability to explain complex technical topics to non-technical audiences
Demonstrated attention to detail and commitment to quality

Job Responsibility

Provide strategic oversight of cloud infrastructure across AWS and Azure, including system availability, scalability, security, and cost management
Oversee platforms responsible for integrations between internal systems (e.g., NextGen EMR, Salesforce) and external systems (e.g. e-payments portal, vendor partners)
Oversee the design, management, and governance of data lakes and data layers that store and secure HIPAA-protected PHI
Serve as the primary thought leader and subject matter expert for cloud infrastructure architecture, design, and maintenance
Provide strategic leadership of the enterprise cybersecurity program, including security tools, threat prevention, employee education, and incident response
Oversee evaluation and implementation of security features and tools to enhance data protection on existing platforms
Ensure compliance with HIPAA and other applicable privacy, security, and regulatory requirements
Oversee enterprise IT operations and support functions, including IT Help Desk (Tier 1, Tier 2, Tier 3), hardware provisioning, user access and license management, application support, networks, firewalls, servers, and endpoint infrastructure
Ensure stability and scalability within the systems and infrastructure throughout ACP’s environments
Plan for, and manage, costs to ensure cost-effective implementation and support of the business

What we offer

Paid Time Off (PTO), which starts accruing from your first day at work
Generous paid holiday schedule, including a FULL WEEK OFF at Christmas
401k Retirement Plan with 100% Company Match on your first 4%
Medical insurance
Dental insurance
Vision insurance
Pet insurance
Company match for Health Savings Account (HSA)
Flexible Spending Account (FSA)
Company paid Employee Assistance Program (EAP)

Fulltime

Information Security Analyst

The SOC Analyst will be responsible for day-to-day security threats, vulnerabili...

Location

United Kingdom , Belfast

Salary:

Not provided

Apex Clearing

Expiration Date

Until further notice

Requirements

The permanent right to live and work in the United Kingdom - this job is based in Belfast, Northern Ireland
Bachelor’s degree in a related field (Security, Forensics, Cyber Security, or Computer Science is preferred) or equivalent industry related experience
At least 2 years' experience working within an information security / cyber security role
Desirable | Proven experience as a security analyst, incident handler/responder, security engineer, or penetration tester
Knowledge of security methodologies, processes (i.e., Cyber Kill Chain/Diamond Models, and the MITRE ATT&CK/D3FEND framework)
Knowledge of technical security solutions (such as but not limited to firewalls, SIEM, NIDS/NIPS/HIDS/HIPS, EDR, DLP, SOAR, proxies, network behavioural analytics, orchestration, automation and cloud security)
Deep knowledge of TCP/IP, UDP, DNS, FTP, SSH, SSL/TLS and HTTP Protocols, network analysis, and network/security applications and email security
Good knowledge of common malware threats and attack methodologies
Basic knowledge of scripting languages and programming languages (PowerShell, Python, Bash, .NET, Ruby,Java, C, etc.)
Desirable Professional Certifications: GCIA, GCIH, GCFE, GCFA, Security+, CCNA CyberOps, OSCP, GPEN, GWAPT, CEH, CySA+

Job Responsibility

Monitor, analyse, investigate security incidents and events using various tools and technologies including SIEM, UEBA, Threat Intel and EDR
Perform security incident and event correlation, analysis, triage using information gathered from a variety of sources within the enterprise
Generate reports, dashboards, and presentations from security technologies
Able to participate in an on-call rotation and provide Tier 1 & Tier 2 support
Provide analysis of trending security data from a large number of heterogeneous security devices across different layers
Provide Incident Response (IR) support when analysis confirms an actionable incident
Communicate and collaborate with stakeholders, including internal customers and senior management to provide updates on security incidents and to ensure proper resolution
Investigate, document, and report on information security threats and emerging trends
Integrate technologies and share information with SOC analysts and external teams
Participate in internal projects and initiatives to increase SOC efficiency and improve SOC tooling

What we offer

28 days annual leave plus 10 NI national holidays
Pension matched up to 7%
Private health insurance for medical and dental
Life Insurance
Great work/life balance and flexible working hours
Monthly catered lunches
Unlimited drinks and snacks
Charitable matching gift program
Annual bonus
Training and development budget

Fulltime

Network Operations Shift Manager

The NOC Shift Manager is responsible for leading 24/7/365 TowerCo operational mo...

Location

South Africa , Bryanston

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

3–5 years’ experience in NOC operations, preferably in a TowerCo or telecom environment
Experience coordinating shifts and operational teams in a 24/7/365 setting
Strong technical background in network or power operations with monitoring tool proficiency
Degree/Diploma in Engineering, IT, Telecommunications, or Operations qualification
ITIL certification or training is advantageous
Strong understanding of tower passive infrastructure (towers, shelters, cooling, security systems)
Experience with hybrid power systems: solar PV, BESS, DG, grid, ATS/AMF, rectifiers, -48V systems
Proficiency with monitoring systems (OSS, telemetry dashboards, SNMP tools)
Ability to diagnose escalated power and infrastructure issues quickly and accurately
Strong organisational skills for shift management and resource planning

Job Responsibility

Take accountability for 24/7 monitoring of tower power systems (grid, DG, solar, BESS), passive infrastructure, and environmental alarms
Manage real-time detection, triage, and escalation of outages, theft events, generator faults, and power failures
Lead P1/P2 incident response and act as Incident Commander during major service-impacting events
Ensure accurate logging, ticket creation, and SLA-based prioritisation of incidents
Coordinate shift workers, manage rosters, shift planning, leave schedules, and resource optimisation
Ensure high-quality shift handovers with full visibility of ongoing issues
Provide Tier 2 support and diagnosis for escalated power and site-related issues
Collaborate with field teams, energy service partners, TowerCo’s, and vendors to expedite resolution
Manage stakeholder communication during incidents, including MNO customers and internal teams
Enforce NOC SOPs, change controls, maintenance windows, and site access protocols

Technical Program Manager - Social Operations

Own and scale the operational backbone that enables high-velocity, brand-safe so...

Location

United States , Redmond

Salary:

100600.00 - 199000.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
1+ year(s) of experience managing cross-functional and/or cross-team projects
Bachelor’s degree in Computer Science, Information Technology, Program Management, Marketing Operations, or related field AND 4+ years of experience in program management, process management, or platform operations OR Master’s degree in a related field AND 2+ years of relevant experience
Proven experience managing complex workflows across social or digital platforms
Experience owning operational processes end-to-end with multiple stakeholders
Strong understanding of platform governance, QA, and data integrity

Job Responsibility

Own and scale the operational backbone that enables high-velocity, brand-safe social execution across publishing, community management, platforms, and automation
Publishing & Social Programming Operations: Own the social publishing calendar and execution across channels
Manage embargoes, real-time adjustments, and incident-driven pauses
Ensure end-to-end QA for metadata, tagging, compliance, and content completeness
Support consistent, on-time delivery across always-on and Tier 1 social moments
End-to-End Workflow & Workfront Operations: Own the full social intake → routing → approvals → QA → publishing workflow
Maintain Workfront governance, templates, SLAs, and operational reporting
Ensure alignment across Social Strategy, Creative, PMM, and vendor teams
Identify workflow inefficiencies and drive continuous improvements
Community Management Operations: Oversee moderation and response workflows across internal teams and agencies

Fulltime

System Administrator 2

The System Administrator provides hands-on support for the implementation, opera...

Location

United States , Annapolis Junction

Salary:

Not provided

Columbia Technology Partners

Expiration Date

Until further notice

Requirements

Ten (10) years of experience as a System Administrator supporting programs of similar scope, complexity, and mission criticality
Bachelor's degree in a technical discipline from an accredited college or university
five (5) additional years of relevant System Administrator experience may be substituted for the degree
Experience supporting DevOps environments and cloud-based architectures, including AWS
U.S. Citizenship is required for all applicants
DOD 8570 Certification
This position requires an active Security Clearance with appropriate Polygraph

Job Responsibility

Implement, operate, and maintain IT systems supporting enterprise mission requirements
Manage daily configuration, monitoring, and operational activities for IT infrastructure and platforms
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem identification, diagnosis, and resolution
Support end users with access to systems, applications, and resources
Troubleshoot and resolve issues across client, server, storage, network, and mobile device environments
Escalate issues as required and communicate system status, risks, and resolution progress to agency management and internal customers
Provide in-depth technical troubleshooting and root-cause analysis for escalated incidents
Deliver detailed technical analysis and feedback for complex tickets and systemic issues
Support dispatch systems and hardware-related incidents through resolution
Configure, manage, and maintain UNIX and Windows operating systems

What we offer

Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options
Vision + Dental: Both free to you + paid in full by CTP
Retirement: 401k - 6% company contribution
PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided
Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition
Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you
Profit Sharing Bonus: End of year cash gets added to your bottom-line
Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team

Fulltime

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Incident Management Tier 2 Intern

Hewlett Packard Enterprise

Location:
Costa Rica , Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 12, 2025

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Incident Management Tier 2 Intern

Hewlett Packard Enterprise

Location:Costa Rica , Heredia

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:November 12, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Incident Management Tier 2 Internship

Tech Support Tier 2 Analyst

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Technical Program Manager - Social Operations

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Location:
Costa Rica , Heredia

Category:
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Contract Type:
Not provided

Job Posted:
November 12, 2025