Incident Management Tier 2 Intern Job at Hewlett Packard Enterprise (Heredia)

Incident Management Tier 2 Internship

Incident Management Tier 2 Internship at Hewlett Packard Enterprise, a global ed...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Pursuing Degree in Systems Engineer (networking information, data networking)
Knowledge of networking technologies including the OSI Model, IP addressing, network routing, Wi-Fi and authentication
Any of Networking Fundamentals required (CCNA, ARUBA or JUNIPER) or Relevant College Studies in Technical Fields
English level 90%
Excellent verbal and written communication skills
Excellent analytical and problem-solving skills
Great customer service skills
Relevant industry qualification where applicable
Software and hardware knowledge of computing, storage and peripheral devices

Job Responsibility

Successfully resolve networking technical issues (hardware and software) wire and wireless from incoming internal alerts and external businesses contacts
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products
Use networking tools to proactively assist Network as a Service (NaaS) customers in avoiding or reducing network problems
Ability to understand and work in an organization that is modeled on an Information Technology Information Libraries (ITIL) framework
Ability to work accurately and drive organizational results that are required by our customer Statement of Work (SOW)

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing

Fulltime

New

Flex Market IT Manager

This is a temporary position. This role is based in Chicago and will support hot...

Location

United States , Chicago

Salary:

34.90 - 57.51 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum of 3 years previous Information Technology experience
Preferably within the hospitality industry at a major hotel chain
Technical degree (BS or MS in MIS, Computer Science, Engineering or other like degree) or equivalent technical experience
In depth knowledge of Networking and Server/Desktop Operating Systems (Microsoft Windows based Operating System)
Strong understanding of local property technical configurations and the impact on operations
Passion for technology and the ability to use technology to add business value
Ability to prioritize and independently manage time in a remote work environment
Excellent written and verbal communication skills to influence others to take action
Proven leadership skills and experience building solid relationships with clients and vendors
Ability to coach and develop associates with minimal guidance

Job Responsibility

Manages various department activities as related to the Americas property infrastructure compliance and related services and tools
Works in partnership with Market iT and Global iT for compliance and specific programs/initiatives
Executes the technology services delivery offered as part of Americas Technology and Professional Services to all managed hotels in the Americas across all brands
Understands technology designs, compute, storage and networking in multiple platforms and environments
Executes infrastructure rollouts and/or other project management initiatives
Serves as an IT escalation point for both internal and external stakeholders
Establishes strong rapport with Corporate IT partners, along with Regional IT VP’s to ensure market needs are met
Responsibilities will focus on Property Infrastructure, Backup Solution Management, Security, and overall compliance of property deployed technologies
Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
Provides Tier 2 support to IT Field personnel for Property Server Infrastructure

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements
paid parental leave
paid sick leave
PTO

Fulltime

Associate Technical Support Engineer - Tier 1

As a Tier 1 Associate Engineer within the Technical Support Services (TSS) team,...

Location

Australia , Sydney

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

0–2 years of experience in a similar position
Relevant industry-recognized certifications preferred
Knowledge of Fast-paced, high-transaction NOC, Data Center, or Managed Hosting environment
Knowledge of Microsoft Azure services
Knowledge of Supporting web-based applications
Systems administration experience with Windows Server and SQL Server
Knowledge of Application and data security
Knowledge of CDN services
ITIL Foundation training and certification preferred
Must possess a strong sense of urgency and passion for customer service

Job Responsibility

Independently triage and resolve standard Tier 1 incidents
Provide prompt, empathetic and technically sound support across all channels
Execute service requests and provisioning tasks with minimal supervision
Coordinate with internal teams to manage minor deployment issues
Identify recurring issues and suggest improvements to documentation
Escalate complex issues with clear context and documentation
Contribute to knowledge base articles and internal process improvements
Document all customer interactions and resolutions with detail, clarity, and accuracy in Optimizely’s ticketing system

Infra Intmd Tech Analyst

Do you enjoy supporting technology operations on a global level? Are you willing...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Technical Operations/Support experience of 6+ years is required
Network technical knowledge at CCNA level is required
Distributed knowledge related to servers is required
Problem solving, methodical with analytical skills
Good level of knowledge in network and distributed technologies
Knowledge on Data analysis and Automation tools like and languages Ansible, Python etc.
Basic knowledge on AI
Able to communicate technical terminology at the appropriate level to the audience
Good organizational and coordinating skills, able to set priorities
High-reaching and with dedication towards continual growth and self-improvement

Job Responsibility

Support the Shift Lead/Manager/Staff manager/Regional lead by executing the processes in network and distributed platforms inline to the KB procedure
Engage higher level support, Platform leads, upper management, and other stakeholders when required
Provide inputs to operations, projects and other areas and contribute to achieving the franchise goals
Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to support process improvements
Provide technical/strategic direction and act as advisor/coach to junior analysts
Provide Tier I Technical Support for Citi’s global technology infrastructure and provide backup to the Tier 2 Technical support ETS analyst
Resolve simple, automated and scripted incidents
Execute/Coordinate or implement simple, automated and scripted changes for infrastructure requests
Provide timely response to phone calls into the Command Centre Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and technology teams
Troubleshoot and provide client support for technology and infrastructure issues

Fulltime

IT Support Technician

Our client is seeking a proactive, detail-oriented Part-Time IT Technician to pr...

Location

United States , Northlake

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience supporting Windows and iOS devices in an end-user environment
Hands-on expertise with SCCM for imaging PCs and laptops
Strong knowledge of Microsoft 365 (especially Outlook) and general application troubleshooting
Excellent communication and interpersonal skills for interacting with non-technical staff
Strong organizational skills, attention to detail, and the ability to manage priorities effectively
Ability to work independently and adapt to a fast-paced manufacturing setting

Job Responsibility

Provide Tier 1 and Tier 2 support for Windows and iOS devices, troubleshooting hardware and software issues for desktops, laptops, and iPads
Image PCs and laptops using SCCM
manage device deployment and recovery processes
Deliver prompt and effective support for Microsoft 365 applications (including Outlook, Teams, and OneDrive) and resolve common user issues
Set up and configure new equipment, including system updates and device enrollment in corporate systems
Document incidents, service requests, and resolutions in the help desk system
Collaborate closely with internal IT teams, production staff, and third-party vendors as needed
Perform routine IT maintenance, monitor system health, and escalate complex problems per standard procedures

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Parttime

New

Cybersecurity Analyst

Unox, market leader in the production of high-end ovens, certified as a Great Pl...

Location

Italy , Cadoneghe, Padova

Salary:

Not provided

UNOX

Expiration Date

Until further notice

Requirements

Strong analytical and problem-solving skills, with attention to detail
A proactive and positive attitude, with a willingness to learn from feedback
Curiosity and genuine interest in cybersecurity and IT technologies
A structured and responsible approach to tasks, even under time constraints
Ability to work effectively in a team-oriented and collaborative environment
Effective communication skills in English and Italian, written and spoken
0–2 years of experience (or strong academic background) in IT, systems administration, or cybersecurity
Basic knowledge of Microsoft environments (Windows, Microsoft 365, Entra ID)
Familiarity with fundamental cybersecurity concepts (e.g. MFA, backups, endpoint protection, phishing)

Job Responsibility

Support the continuity and daily operations of UNOX’s IT infrastructure under senior supervision
Assist in monitoring backup systems and verifying successful executions according to defined policies and SLAs
Support configuration and monitoring activities on cybersecurity platforms (e.g. SIEM, XDR, Email Security)
Participate in disaster recovery tests and help collect data related to RPO and RTO
Provide frontline employee support by responding to and resolving basic IT and security-related issues
Collaborate with the internal IT team and the company SOC during security incidents, following established procedures
Assist in periodic cybersecurity assessments and remediation activities
Support identity and access management activities, including least-privilege and tiered access models
Contribute to endpoint and asset management solutions (e.g. MDM), including enrollment, compliance checks, and troubleshooting
Help prepare and deliver cybersecurity awareness initiatives and training materials for employees

What we offer

Flexible Working Hours
Work-Life balance initiatives
Paid time off & overtime
Company canteen
Personal and family welfare
Health insurance & welfare programs
Pension & retirement plans
Mentorship & coaching
Career growth & training programs
Diversity & inclusion policies

Fulltime

Ehs Manager

CNS is a rapidly expanding company seeking a EHS Manager to support the team. Th...

Location

United States , Wheeling

Salary:

100000.00 - 115000.00 USD / Year

Southeast Utilities of Georgia LLC

Expiration Date

Until further notice

Requirements

5-10 years in an HSE manager position
2-3 years in the role of HSE trainer for the Industrial Construction industry
Minimum of 3 years of experience and knowledge in underground utility construction
Professional knowledge of federal standards (OSHA 29 CFR 1910 / 29 CFR 1926, EPA, DOT) for Industrial Construction and Operations environments
Knowledge of and/or ability to research the Federal, State and Local safety and environmental regulations and their applications to the facilities
Possesses interpersonal skills in order to work effectively with individuals both internally and externally
Possesses the ability to use various personal computers including spreadsheet, word processing, database, and graphics software
Possesses the ability to analyze problems and make independent judgment to initiate corrective action or resolution
Ability to function in an outside and inside industrial environment including stairs, ladders, heights, areas of limited access and rough ground
Ability to work overtime or occasionally on weekends with short notice

Job Responsibility

Administration and management of a comprehensive HSE training and program compliance
Promote and ensure safe work practices, conditions and worker activities
Integration of company HSE policies with the client’s HSE programs
Support all HSE efforts and promote Congruex Safety culture
Promote a positive attitude and the INCIDENT FREE philosophy
Coordinate HSE activities with CNS customer(s)
Plan, direct and conduct periodic HSE assessments of sites and offices
Conduct annual HSE training (DFWP employee, DFWP supervisor, confined space, trench, and excavation safety, first aid, CPR, competent person, 10- and 30-hour OSHA training)
Ensure DOT compliance (drivers, trucks, and trailers)
Develop, organize, and provide additional safety training

What we offer

Competitive compensation
Health benefits
Wellness resources
401(k) retirement planning
Employee recognition and leadership development programs

Fulltime

Senior Network Engineer

Our datacenter infrastructure and network team looking for a Senior Network Engi...

Location

Cyprus , Limassol

Salary:

Not provided

TradingView

Expiration Date

Until further notice

Requirements

Experience operating multi-vendor IP networks (with a focus on Juniper, and additionally beneficial: Cisco, Mikrotik, Arista, Huawei, etc.) in ISP-level or large enterprise environments
Solid understanding of Internet network operations, including inter-provider peering, transit, and routing policies
Deep knowledge of networking protocols (OSI layers 2-4), and hands-on experience configuring: OSPF, BGP
L2/L3VPN
IPSec tunneling
Experience in implementing and operating both hardware and software firewalls, including developing and configuring security policies
Experience working with Linux-based systems in the context of networking and infrastructure tools is a plus
Intermediate English level
ability to communicate in technical contexts with international partners and vendors is desirable

Job Responsibility

Operating and maintaining the company's network infrastructure across multiple geographies
Coordinating with Tier-1/Tier-2 ISPs, colocation providers, market data providers, and partner contractors to resolve network incidents, perform maintenance, deployment, and upgrades
Collaborating with remote hands, on-site staff, and field engineers during both planned and emergency works - including writing step-by-step instructions and coordinating actions in real-time
Developing and expanding the company’s own backbone and out-of-band management networks
Monitoring the state and performance of the network, maintaining tools for network visualization and backups
Deploying and maintaining systems for network resource management, such as IPAM, DCIM, CMDB, and internal knowledge bases (Wiki\Confluence)
Deploying and managing NetBox for infrastructure documentation and IP address management
Maintaining up-to-date network documentation, creating network diagrams, and writing technical solution descriptions
Driving network automation, integrating DevOps practices into day-to-day operations, and reducing the volume of manual tasks in network and infrastructure management workflows

What we offer

Flexible Working Hours – Start your day when it suits you best within our wide range of entry hours
Hybrid Work Policy – Enjoy the flexibility of combining remote and office work
Relocation Package – Comprehensive support for a smooth transition for you and your family, including assistance with visa, transportation, and accommodation for our offices in Cyprus and Tbilisi
Private Health Insurance
Performance Bonus
Work alongside experienced professionals and mentors offering ongoing training and growth opportunities
Premium TradingView Subscription
Annual Team Events – We love celebrating together!
A comfortable, well-equipped workspace with exclusive perks like a gym and much more!

Fulltime

Incident Management Tier 2 Intern

Hewlett Packard Enterprise

Location:
Costa Rica , Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 12, 2025

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Incident Management Tier 2 Intern

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Location:Costa Rica , Heredia

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:November 12, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Incident Management Tier 2 Internship

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Location:
Costa Rica , Heredia

Category:
IT - Administration

Contract Type:
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Job Posted:
November 12, 2025