Incident Management Tier 2 Intern Job at Hewlett Packard Enterprise (Heredia)

Incident Management Tier 2 Internship

Incident Management Tier 2 Internship at Hewlett Packard Enterprise, a global ed...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Pursuing Degree in Systems Engineer (networking information, data networking)
Knowledge of networking technologies including the OSI Model, IP addressing, network routing, Wi-Fi and authentication
Any of Networking Fundamentals required (CCNA, ARUBA or JUNIPER) or Relevant College Studies in Technical Fields
English level 90%
Excellent verbal and written communication skills
Excellent analytical and problem-solving skills
Great customer service skills
Relevant industry qualification where applicable
Software and hardware knowledge of computing, storage and peripheral devices

Job Responsibility

Successfully resolve networking technical issues (hardware and software) wire and wireless from incoming internal alerts and external businesses contacts
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products
Use networking tools to proactively assist Network as a Service (NaaS) customers in avoiding or reducing network problems
Ability to understand and work in an organization that is modeled on an Information Technology Information Libraries (ITIL) framework
Ability to work accurately and drive organizational results that are required by our customer Statement of Work (SOW)

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing

Fulltime

Tech Support Tier 2 Analyst

We are seeking a skilled and motivated Tech Support Tier 2 Analyst to join our t...

Location

United States , Bethany

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2–4 years in a Helpdesk Tier 2 or Systems Support role
Strong knowledge of Windows Server and Microsoft 365 administration
Experience with on-prem to cloud migrations
Working knowledge of networking (TCP/IP, DNS, DHCP, VLANs, firewalls)
Familiarity with Unify/Ubiquiti environments preferred
Ability to troubleshoot complex technical issues independently
Excellent communication and customer service skills

Job Responsibility

Provide Tier 2 support for escalated technical incidents and service requests
Diagnose and resolve issues related to Windows Server, O365, networking, and general system performance
Support end users and internal teams with advanced problem-solving and root-cause analysis
Install, configure, maintain, and troubleshoot Windows Server environments
Perform patching, permissions management, role configuration, and server hardening
Assist in server upgrades, migrations, and new deployments
Participate in lift-and-shift migrations from on-premises systems to cloud environments
Support migration planning, execution, validation, and documentation
Assist with identity management, Azure AD integration, and cloud resource configuration
Provide back-end support for Microsoft technologies including: Office 365 administration

What we offer

medical
vision
dental
life and disability insurance
eligible to enroll in our company 401(k) plan

Senior Director of Information Technology

This is a full-time position based at our main office in Overland Park, KS. You ...

Location

United States , Overland Park

Salary:

Not provided

Aria Care Partners

Expiration Date

Until further notice

Requirements

BA/BS degree in Computer Science, Engineering, or related field
10+ years of progressive experience in IT leadership roles
Extensive experience with AWS and/or Azure cloud platforms (data architecture, data models, data lakes)
Experience designing and supporting HIPAA-compliant systems and PHI data environments
Experience leading cybersecurity programs and enterprise security tools
Preferred experience in Financial Services/Insurance in addition to healthcare experience
Ability to work independently and effectively in a collaborative leadership environment
Strong analytical, problem-solving, and organizational skills
Excellent written and verbal communication skills with the ability to explain complex technical topics to non-technical audiences
Demonstrated attention to detail and commitment to quality

Job Responsibility

Provide strategic oversight of cloud infrastructure across AWS and Azure, including system availability, scalability, security, and cost management
Oversee platforms responsible for integrations between internal systems (e.g., NextGen EMR, Salesforce) and external systems (e.g. e-payments portal, vendor partners)
Oversee the design, management, and governance of data lakes and data layers that store and secure HIPAA-protected PHI
Serve as the primary thought leader and subject matter expert for cloud infrastructure architecture, design, and maintenance
Provide strategic leadership of the enterprise cybersecurity program, including security tools, threat prevention, employee education, and incident response
Oversee evaluation and implementation of security features and tools to enhance data protection on existing platforms
Ensure compliance with HIPAA and other applicable privacy, security, and regulatory requirements
Oversee enterprise IT operations and support functions, including IT Help Desk (Tier 1, Tier 2, Tier 3), hardware provisioning, user access and license management, application support, networks, firewalls, servers, and endpoint infrastructure
Ensure stability and scalability within the systems and infrastructure throughout ACP’s environments
Plan for, and manage, costs to ensure cost-effective implementation and support of the business

What we offer

Paid Time Off (PTO), which starts accruing from your first day at work
Generous paid holiday schedule, including a FULL WEEK OFF at Christmas
401k Retirement Plan with 100% Company Match on your first 4%
Medical insurance
Dental insurance
Vision insurance
Pet insurance
Company match for Health Savings Account (HSA)
Flexible Spending Account (FSA)
Company paid Employee Assistance Program (EAP)

Fulltime

Technical Program Manager - Social Operations

Own and scale the operational backbone that enables high-velocity, brand-safe so...

Location

United States , Redmond

Salary:

100600.00 - 199000.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
1+ year(s) of experience managing cross-functional and/or cross-team projects
Bachelor’s degree in Computer Science, Information Technology, Program Management, Marketing Operations, or related field AND 4+ years of experience in program management, process management, or platform operations OR Master’s degree in a related field AND 2+ years of relevant experience
Proven experience managing complex workflows across social or digital platforms
Experience owning operational processes end-to-end with multiple stakeholders
Strong understanding of platform governance, QA, and data integrity

Job Responsibility

Own and scale the operational backbone that enables high-velocity, brand-safe social execution across publishing, community management, platforms, and automation
Publishing & Social Programming Operations: Own the social publishing calendar and execution across channels
Manage embargoes, real-time adjustments, and incident-driven pauses
Ensure end-to-end QA for metadata, tagging, compliance, and content completeness
Support consistent, on-time delivery across always-on and Tier 1 social moments
End-to-End Workflow & Workfront Operations: Own the full social intake → routing → approvals → QA → publishing workflow
Maintain Workfront governance, templates, SLAs, and operational reporting
Ensure alignment across Social Strategy, Creative, PMM, and vendor teams
Identify workflow inefficiencies and drive continuous improvements
Community Management Operations: Oversee moderation and response workflows across internal teams and agencies

Fulltime

Senior IT Support Engineer

EarnIn is scaling the systems and automations that power our people and protect ...

Location

Mexico , Mexico City

Salary:

Not provided

EarnIn

Expiration Date

Until further notice

Requirements

4+ years in IT systems/infrastructure engineering with a record of independently delivering large, complex projects
Hands‑on expertise with: Identity: Okta and/or Microsoft Entra ID (SSO/MFA, RBAC, SCIM, app integrations, policies, device trust)
Endpoints: Jamf Pro (macOS) and Intune (Windows), zero‑touch provisioning, modern management, patching at scale
Collaboration: Google Workspace, Slack, and Zoom administration
Strong automation skills (Python and/or PowerShell), API/OpenAPI proficiency, and event‑driven workflows (e.g., Okta Workflows)
Experience with AI Toolings and implementation (e.g., ChatGPT, Glean, Cursor)
Infrastructure as Code experience (Terraform) and Git‑based change management
Security mindset: DLP/EDR fundamentals, hardening baselines, audit readiness (SOC 2, PCI), and incident response
Excellent written and verbal communication, and the ability to influence decisions across functions

Job Responsibility

Identity and access (Okta/Entra): Design and operate secure, scalable identity architecture (SSO/MFA, RBAC, SCIM, lifecycle automation, role/group modeling)
Implement device trust (certificate-based authentication, posture checks) and context-aware access for web/SaaS applications
Enforce least‑privilege access and lead periodic access reviews aligned to audit requirements
Endpoint engineering (macOS and Windows): Own MDM platforms—Jamf Pro (macOS) and Intune (Windows)—including zero‑touch provisioning (ABM/Autopilot), baselines, CIS-aligned configuration, patching, and self‑service
Deploy and maintain Jamf Connect, kernel/system extensions, FileVault/BitLocker escrow, and secure Wi‑Fi/VPN profiles
Drive EDR/DLP coverage, policy-as-code, and timely compliance reporting
Automation and platform integrations: Automate joiner–mover–leaver, SaaS provisioning, software deployment, and remediation (Python/PowerShell/Bash, Okta Workflows, Tonkean)
Deliver Infrastructure as Code for internal IT (Terraform) and manage changes via Git
Build resilient integrations between financial systems (e.g., NetSuite, Carta, expensify) and data platforms (e.g., Tableau/Power BI) to enable business intelligence and comprehensive financial reporting with data quality, lineage, and reconciliation controls
Reliability, security, and compliance: Implement and sustain controls mapped to SOC 2 and PCI (as applicable) with repeatable evidence collection

What we offer

healthcare
internet and cell phone reimbursement
a learning and development stipend
potential opportunities to travel to our headquarters in Mountain View

Fulltime

Operations Engineer

Qsight is a high-growth division of Guidepoint focused on building data intellig...

Location

Canada , Toronto

Salary:

95000.00 - 135000.00 CAD / Year

Modoras Accounting Syd

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience
1–3 years of hands-on operational experience, supporting and administering critical business SaaS tools
Experience with creating and executing runbooks
Experience with dashboards, metrics, reports, alerts
Fluency with Excel formulas, pivot tables, data connections
Strong documentation habits (runbooks, checklists, user guides)
Proficiency with Python and SQL
Excellent written and verbal communication skills
Demonstrated ability to work independently and in a team atmosphere with minimal supervision
Strong focus on quality, attention to detail, and addressing client needs

Job Responsibility

Systems Administration: Manage operations for critical SaaS platforms (Tableau, Datadog, Freshdesk)
Own configuration, workflows, and automations
Manage vendor licensing (renewals, true-ups) and optimize seat utilization
Administer users, groups, permissions, routing rules, and integrations
Partner with Engineering to design, implement, and maintain integrations
Observability & Incident Response: Actively monitor the health of critical systems
Coordinate with vendor support and internal IT to drive issues to resolution
Serve as the point of contact for vendors and internal stakeholders
Tier 2 Product Support: Triage escalations from Customer Success
Reproduce and isolate issues

What we offer

15 PTO days, 10 legal holidays, and sick days
Comprehensive medical, dental, and vision plans
Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
Commuter benefits and a corporate gym rate
Development opportunities through the LinkedIn Learning platform
Free snacks and beverages in the office
Friday happy hour and “Summer Fridays”
Year-round corporate athletic league
Casual work environment, team building, and other social events
Annual discretionary bonus based on performance

Fulltime

ServiceNow Support Analyst

In this role, help maintain and optimize client ServiceNow environments. This ro...

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years supporting ServiceNow or a similar ITSM platform
Understanding of ITIL processes (Incident, Problem, Change)
Extensive customer service, troubleshooting, and communication skills
Experience performing basic ServiceNow administrative tasks (user management, configuration changes, updates)
High attention to detail and strong organizational habits
Basic proficiency with productivity tools such as Word, PowerPoint, and Outlook
Fundamental Excel skills (functions, formulas, pivot tables, visualizations)
Understanding of project methodologies including Agile, Waterfall, and Scrum
Ability to use project/task management tools such as Jira, Trello, MS Project, or DevOps
Familiarity with CRM platforms such as Dynamics

Job Responsibility

Serve as the primary point of contact for newly onboarded ServiceNow clients and guide them through their transition after deployment
Handle Tier 1–2 incidents, requests, and general inquiries related to ServiceNow functionality
Investigate and troubleshoot platform issues, coordinating with internal technical teams as needed and maintaining consistent communication with customers
Provide best practice recommendations and ongoing guidance to ensure clients fully leverage the functionality delivered during implementation
Perform routine administrative tasks, including user provisioning, access and role management, and general configuration updates
Monitor overall platform performance, identify system errors, and escalate more complex issues when required
Support platform upgrades, regression testing, and configuration changes
Maintain clear documentation of support cases, recurring issues, resolutions, and enhancement opportunities
Develop and contribute to knowledge articles, troubleshooting guides, and internal support playbooks
Identify areas for process improvement, recommending changes to enhance efficiency and customer experience

What we offer

Healthcare (medical, dental, and vision plans)
401(k) and retirement plans
Commuter benefits
Employee and vendor discounts
Employee Assistance Program (EAP)

Service Engineer

Microsoft Digital (MSD) builds and manages the critical products and services th...

Location

India , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

2+ years of experience managing and improving an enterprise service, including support for Production systems
Strong technical skill including Agentic AI knowledge for troubleshooting client/server software issues across multiple platforms, such as Windows, Linux, Mac, iOS, Android, Client Networking issue triage, Office 365, Power BI queries, and Self-Problem-Solving capability
Proven track record of successful Agile project implementations
Comfortable using PowerShell scripts, VS Code, Azure, Power BI and have used these tools to drive automation and service health improvements
Influencing others and be held accountable for delivery without implicit authority

Job Responsibility

Perform in a lead technical role to provide Tier 3/Tier 4 level support to end users (employees) and interface with various internal services and product engineering teams to drive product and user experience improvement
Provide a high level of support/service engineering across multi-platform products and services – Windows Client/Server, Client networking, Linux, Mac, iOS & Android
Analyze top ticket/call drivers through existing telemetry data and/or build new telemetry to understand the obstacles, issues, bugs and DCRs
Perform developing and managing a script (PowerShell/VS Code) lifecycle to automate issue detection and remediation tasks
Provide Troubleshooting Guides, Knowledge Base, and Training for lower tier support teams to drive issue resolution rates up
Manage incident resolution SLA/OLA, Time To Escalation and Time to Resolution
Collaborate with strategic service managers and engineering groups for the fast resolution of customer issues including working with customers directly on complicated issues
Perform not only the technical issue resolution, but also provide analytical reports to the leadership team for a strategic decision on Employee Productivity Services
Advance the industry leading Zero Trust strategy by removing all service dependencies on VPN
Collaborate with teams across Microsoft to understand new features, influence product roadmaps, and drive feedback to improve product quality and experiences across multiple roles as required (End User, IT Admin, & App Owner)

Fulltime

Incident Management Tier 2 Intern

Hewlett Packard Enterprise

Location:
Costa Rica , Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 12, 2025

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Incident Management Tier 2 Intern

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Location:Costa Rica , Heredia

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Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:November 12, 2025

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Not provided

Job Posted:
November 12, 2025