Incident Management Tier 2 Intern, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Incident Management Tier 2 Internship at Hewlett Packard Enterprise. Students pursuing a degree in Systems Engineering assist in various tasks aligned with their field of study, including research, collaboration on team initiatives and projects, problem-solving, and creative thinking to gain hands-on experience and develop professional skills.

Job Responsibility:

Successfully resolve networking technical issues (hardware and software) wire and wireless from incoming internal alerts and external businesses contacts
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products
Use networking tools to proactively assist Network as a Service (NaaS) customers in avoiding or reducing network problems
Proactively assist internal or external businesses and end users to avoid problem occurrence
Ability to understand and work in an organization that is modeled on an Information Technology Information Libraries (ITIL) framework
Ability to work accurately and drive organizational results that are required by our customer Statement of Work (SOW)

Requirements:

Pursuing Degree in Systems Engineer (networking information, data networking)
Knowledge of networking technologies including the OSI Model, IP addressing, network routing, Wi-Fi and authentication
Networking Fundamentals required (CCNA, ARUBA or JUNIPER) or Relevant College Studies in Technical Fields
English level 90%
Excellent verbal and written communication skills in language to be supported
Excellent analytical and problem-solving skills
Great customer service skills
Relevant industry qualification where applicable
Software and hardware knowledge of computing, storage and peripheral devices
Familiarity with network circuits, switching equipment, SDWAN technology and satellite communications
Understanding of generative Artificial Intelligence (AI) and Site Reliability Engineering (SRE)
Experience with phone handling systems such as Genesys
Ability to lead resolution activities with escalated customers
Focus on one or more product lines

Nice to have:

Familiarity with network circuits, switching equipment, SDWAN technology and satellite communications
Understanding of generative Artificial Intelligence (AI) and Site Reliability Engineering (SRE)
Experience with phone handling systems such as Genesys

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Additional Information:

Job Posted:
November 12, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Incident Management Tier 2 Intern