Incident Management specialist

The Senior IT Operations Manager is responsible for the provision of expert knowledge and influences the IT Customer Services Management strategy to drive the identification of changing customer / business / user needs (regarding IT requirements) to ensure customer satisfaction with Vodafone’s IT products and services. Managing the IT lifecycle for all end-users. The Senior IT Operations Manager focusses upon the management of a team of IT Operations professionals who operate, administer and maintain assigned applications, services, systems and solutions in terms of maintenance and administration, incident management, problem management, change and release management and vendor management, to drive improvements through innovation, best practice techniques, and collaboration. Typically reports to the Head of Technology / Head of It Operations.