Incident Management Professional Job at Plusnet (Gurugram)

Evo Incident Management & Stabilisation Expert

We are seeking an experienced EVO Incident Management & Stabilisation Expert to ...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

IT professional with 6+ years of experience in Incident Management, Stabilisation, and Release Management
ITIL v4 Foundation certified (minimum)
Comfortable working in a 24/7 operational environment
Experienced in managing critical incidents and engaging with multiple technical and business stakeholders
Skilled in reporting and analysis using tools such as Power BI and Microsoft Excel
Knowledgeable in Problem and Change Management practices
Clear, confident communicator with strong stakeholder management capabilities
Detail-oriented, organised, and able to manage pressure during high-impact incidents
Possess a strong understanding of the end-to-end IT incident lifecycle

Job Responsibility

Act as the single point of contact for all critical and major incidents across clients
Provide real-time and continuous follow-up with support teams to ensure timely incident resolution
Monitor, manage, and coordinate incidents throughout the complete ticket lifecycle
Schedule and facilitate War Rooms to resolve critical incidents effectively
Ensure correct incident prioritisation, categorisation, and escalation in line with agreed processes
Confirm incident records are fully updated before handover to Problem Management
Coordinate availability of required support resources for major incident resolution
Ensure Root Cause Analyses (RCA) are recorded and review RCA inputs from resolver groups
Provide post-production support, including gap analysis and follow-up actions
Deliver Incident Management reporting, including KPIs, management dashboards, and stakeholder reports

What we offer

Exposure to complex, large-scale IT environments within a global organisation
Opportunities to work closely with senior business and technical stakeholders
A role that directly contributes to service stability and customer experience
Continuous learning through hands-on incident, problem, and service management activities
An inclusive, collaborative workplace that values diverse perspectives

Fulltime

Incident Management Specialist

The Incident Management Specialist at NTT DATA plays a crucial role in managing ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned understanding of IT service management (ITSM) principles, specifically incident management processes and best practices
Excellent communication and interpersonal skills to effectively collaborate with technical teams, stakeholders, and end-users
Ability to work well under pressure and manage multiple incidents simultaneously
Seasoned knowledge of IT infrastructure, systems, and technologies, including networks, servers, databases, and applications
Attention to detail, organisation skills, and ability to prioritize tasks effectively
Continuous learning mindset and a desire to stay updated on industry trends and best practices in incident management
Seasoned professional knowledge to develop and resolve complex technical issues
Bachelor's degree or equivalent in Computer Science or Information Technology, or a related field
ITIL certification (Specialist preferable)
Relevant IT certifications preferred

Job Responsibility

Monitors various sources, such as monitoring tools, user reports, and system alerts, to detect and identify incidents promptly and assesses the impact and urgency of incidents based on predefined severity levels, business priorities, and service level agreements (SLAs)
Performs initial triage of incidents, categorizes them appropriately, and assigns the appropriate priority level based on the impact, urgency, and business needs
Collaborates with relevant teams to prioritize incidents and allocate resources accordingly
Facilitates the escalation of incidents to the appropriate support groups or technical teams as per defined escalation procedures and ensures proper communication and collaboration among teams involved in incident resolution, including providing necessary updates to stakeholders
Conducts thorough investigations to determine the root cause of incidents and analyzes the available data, performs troubleshooting, and collaborates with technical experts to identify underlying issues and contributes to the development of long-term solutions
Coordinates and tracks the resolution process to ensure timely and effective incident resolution and provides guidance and support to technical teams, ensuring adherence to incident management processes and best practices
Keeps relevant stakeholders, including end-users, management, and other relevant parties, informed about incident status, progress, and resolutions
Performs post-incident analysis to identify trends, recurring incidents, and areas for improvement and generates incident reports and provides insights on incident metrics, trends, and key performance indicators (KPIs) to management and relevant stakeholders
Contributes to the continuous improvement of the incident management process and identifies opportunities to enhance incident response times, reduce incident recurrence, and improve incident management procedures
Utilizes incident management tools and technologies effectively to streamline incident handling, tracking, and reporting

Fulltime

Senior Staff Engineer - Availability and Incident Management

GEICO is seeking an experienced Engineer with a passion for building high-perfor...

Location

United States , Chevy Chase; Austin; Palo Alto; Richardson; Chicago

Salary:

110000.00 - 260000.00 USD / Year

Geico

Expiration Date

Until further notice

Requirements

Experience building automation platforms and self-service tools for workflow management, analytics, or engineering productivity
Fluency in at least two modern languages such as Python, Go, Java, C++, or C# including object-oriented design
Experience building microservices architectures, REST APIs, and distributed systems
Experience with data pipelines, analytics platforms, and visualization tools for operational metrics and KPIs
Experience with SQL and NoSQL databases (e.g., PostgreSQL, MongoDB, Cassandra, CosmosDB) for data storage and analytics
Experience with observability platforms (Prometheus, Grafana, Datadog, Splunk, ELK) and distributed systems monitoring, logging, and tracing
Experience with cloud providers (Azure, AWS, or GCP) and cloud-native architectures
Experience with CI/CD pipelines, infrastructure as code, and container orchestration (Kubernetes, Docker)
Experience writing workflow automation code (YAML pipelines, GitHub Actions, Azure DevOps pipelines)
Strong understanding of distributed systems architecture, design patterns, reliability, and scaling

Job Responsibility

Lead the strategy and execution for incident retrospective and correction of error (COE) processes across the engineering organization
Help conduct deep technical root cause analysis and incident forensics across distributed systems using observability data, logs, metrics, and traces
Establish continuous improvement loops through automated trend analysis, pattern recognition algorithms, and predictive analytics
Design, code, and deploy automation platforms and self-service tools using Python, Go, Java, or C# that scale incident retrospective workflows and eliminate manual tracking
Build production-grade data pipelines, analytics systems, and real-time dashboards to measure incident trends, COE effectiveness, and action item completion rates
Write code for workflow automation, integrations with observability platforms, and APIs that connect incident management tools across the engineering ecosystem
Leverage SQL and NoSQL databases to store, query, and analyze incident data at scale using Azure tools and cloud-native services
Develop and maintain systems that ensure rigorous follow-through on action items, remediation plans, and preventive measures with automated tracking
Partner with service engineering teams to implement preventive measures and architectural improvements based on incident patterns
Present data-driven insights and incident trend analysis to leadership and engineering teams to drive preventive action

What we offer

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

Staff Engineer – Availability and Incident Management

GEICO is seeking an experienced Engineer with a passion for building high-perfor...

Location

United States , Seattle; Austin; New York City; Palo Alto; Chicago

Salary:

100000.00 - 230000.00 USD / Year

Geico

Expiration Date

Until further notice

Requirements

Fluency and specialization with at least two modern languages such as Java, Go, C# or Python including object-oriented design
Fluency and specialization with any modern UI frameworks like React, Flutter etc.
Experience in building products using micro-services-oriented architecture, extensible REST APIs and GraphQL
Experience with Azure, AWS or GCP
Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
Experience writing workflow automation code (YAML pipelines, GitHub Actions, Azure DevOps pipelines)
Experience with continuous delivery and infrastructure as code
Fluency in DevOps Concepts, Cloud Architecture, and Azure DevOps Operational Framework
Experience in leveraging PowerShell scripting
Experience with application monitoring tools and performance assessments

Job Responsibility

Focus on multiple areas and provide leadership to the engineering teams
Own complete solution across its entire life cycle
Influence and build vision with product managers, team members, customers, and other engineering teams to solve complex problems for building enterprise-class business applications
Accountable for the quality, usability, and performance of the solutions
Lead in design sessions and code reviews to elevate the quality of engineering across the organization
Utilize programming languages like Java, C#, Go, C#, Python or other object-oriented languages, SQL, and NoSQL databases, Container Orchestration services including Docker, Rancher and Kubernetes, and a variety of Azure services
Utilize modern UI frameworks like React, Flutter etc.
Mentor more junior team members professionally to help them realize their full potential
Consistently share best practices and improve processes within and across teams

What we offer

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

Incident Management Analyst

The Incident Management Analyst is a critical role within the Service Delivery f...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience working within an IT services or managed services environment, managing incidents through to resolution under tight SLA-driven deadlines
Strong experience managing customer escalations and high-pressure situations with professionalism and control
Demonstrated ability to matrix manage technical teams and third-party suppliers to achieve timely outcomes
Strong understanding of ITIL-based Incident Management processes
Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders
High level of competence with Microsoft Office, particularly Excel, PowerPoint, and Word
Strong organisational skills with the ability to manage multiple priorities concurrently
Resilient, proactive, and delivery-focused mindset with a strong customer-centric approach

Job Responsibility

Manage incidents end-to-end throughout their lifecycle, ensuring timely resolution in line with contractual KPIs and SLAs, regardless of resolver group
Maintain enhanced focus during high-priority, high-severity, and escalated incidents (e.g. Priority 1, global incidents, client escalations, aged tickets), driving rapid and effective resolution
Proactively monitor incident queues in real time, taking corrective action through matrix management of internal teams, partners, and third-party suppliers to prevent SLA breaches
Act as a central point of escalation for incident-related service delivery issues, working closely with Service Delivery Managers to implement remedial actions
Provide clear, accurate, and timely communication to customers and stakeholders, including impact, progress updates, and next steps, via appropriate channels and the ITSM tool
Ensure all incidents are accurately logged, updated, and maintained within the ITSM system, with a focus on data quality and process adherence
Produce and contribute to service reporting, including Management Information and Monthly Service Review presentations, supporting trend analysis and Root Cause Analysis
Identify and drive continual service improvement opportunities through incident trend analysis, process enhancement, and alignment to ITIL best practices
Collaborate closely with technical teams to understand root causes and resolutions, enabling effective customer communication and incident reduction
Support operational governance through attendance at daily service review meetings, customer meetings as required, and by providing cover during peak demand or periods of absence

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team in Visal...

Location

United States , Visalia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of hands-on experience in help desk, desktop support, or an entry-level IT support environment
Working knowledge of Active Directory, including user account support and access-related administration
Ability to diagnose and resolve common hardware, software, and connectivity issues in a timely manner
Familiarity with desktop operating systems, standard office applications, and endpoint device setup
Strong communication skills with the ability to assist users clearly and professionally
Willingness to learn from experienced technical staff and grow within an entry-level IT or network support role
Ability to manage multiple support requests while staying organized and responsive

Job Responsibility

Deliver front-line technical assistance for desktop, laptop, hardware, software, and basic network-related issues across the organization
Troubleshoot user access problems, reset permissions, and support account administration within Active Directory
Install, configure, and maintain workstations, peripherals, and standard business applications for new and existing employees
Document incidents, resolutions, and recurring technical concerns to improve support efficiency and knowledge sharing
Escalate more complex problems when needed and work closely with senior IT staff to build technical expertise through cross-training
Assist with routine system maintenance, device setup, and operational support tasks that keep the IT environment functioning smoothly
Support onboarding and offboarding activities by preparing equipment, setting up user accounts, and confirming access requirements
Participate in network and desktop support activities that strengthen overall service reliability and end-user satisfaction

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Senior Duty Manager

As Senior Duty Manager, you play a key leadership role in the day to day operati...

Location

United Kingdom , London

Salary:

36000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in customer service at a supervisory level (hospitality or student accommodation preferred)
Strong leadership, communication, and interpersonal skills
Computer literate with excellent written and spoken English
Ability to work shifts as per a rota and provide holiday cover as required

Job Responsibility

Lead, train, and support the Duty Management team, ensuring excellent service delivery
Oversee departmental rotas, holiday schedules, and staffing levels
Coordinate Health & Safety and Fire Safety training, drills, and risk assessments
Manage incidents and emergency procedures, ensuring all actions are logged and reported
Conduct regular inspections and ensure maintenance and safety issues are addressed promptly
Handle resident and visitor queries or complaints with professionalism and care
Maintain accurate records, including lost property, incident logs, and departmental reports
Support the Resident Services Manager with budgeting and departmental planning
Lead team meetings, one-to-ones, and performance reviews
Act as Duty Manager on shift, taking full operational responsibility as required

What we offer

A dynamic and supportive working environment
Opportunities for professional growth and development
A chance to make a lasting impact in the lives of students from all over the world

Fulltime

Retail Donation Attendant

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, a...

Location

United States , Kansas City

Salary:

15.50 USD / Hour

MERS Goodwill

Expiration Date

Until further notice

Requirements

No degree is required. High School Diploma/GED Preferred
The ability to communicate effectively with co-workers, customers, and management
Must be organized and capable of interacting with a diverse work population
Necessary math skills include addition, subtraction, multiplication, and division

Job Responsibility

Provide positive customer service interactions, including greetings, assisting donors with their donation drop off, and offering thanks and any donation incentive and tax receipt
Handles all donations with care and respect
Sorts donated goods and purchased goods into categories: sales floor, seasonal, online sales, outlet, and trash, according to established guidelines
Notifies management of hazardous, valuable, or inappropriate merchandise/materials being donated
Maintains high quality and high quantity standards while working quickly and steadily
Stocks straighten, rotate, and maintain the cleanliness of the entire store area efficiently and to standard
Upholds store cleanliness standards by sweeping, dusting, mopping, and shining surfaces
Establishes and maintains positive and professional relationships with team members and leadership and works cross-functionally with other teams to increase communication
Utilizes safe work practices through awareness and observation and contributes to ensuring the workplace is hazard-free by removing obstructions and keeping aisles and designated walkways debris-free
Maintain a professional appearance always, adhering to MERS/Goodwill's dress code

What we offer

Monthly Bonus Up to $250.00
Individual and family medical benefits for full-time employees working 30 or more hours per week
Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week
Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week
403(B) Retirement on date of hire for employees working 20 or more hours per week
403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week
401(A) Retirement on date of hire for employees working 20 or more hours per week
PTO Accrual up to 15 days based on hours worked
Employee store discount
Paid holidays

Parttime

Select Country

Incident Management Professional

Job Description

Job Responsibility

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