Incident Management Professional Job at Plusnet (Gurugram)

Major Incident / Problem Manager

The Major Incident / Problem Manager will report to the ITSM Manager. The primar...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Professional degree with 5+ years related IT experience
Hands on experience in Managing major incidents
Analyzed incident and problem reports to proactively identify potential issues, proposing and implementing resolutions to reduce incident volume
Proficient in knowledge of the IT infrastructure (hardware, databases, operating systems, Network, Cloud, Virtualization etc) and future IT trends
ITIL 4 Foundation certification mandatory
Has a broad knowledge and understanding of IT concepts and architectures, coupled with proven experience of successfully managing incidents and problems
Has general awareness of the nature of business-critical incidents, and of their implications for the business
Relevant ITIL knowledge and certifications
Experience in managed service preferred

Job Responsibility

Ensures post-review of major problems
Ensures reactive and proactive management of IT problems and known errors
Coordinates efforts of all Problem Analysts, including suppliers and external teams, to ensure timely resolution of problems
Closes all problem records
Owns the Known Error Database and ensures its maintenance
Carries out the Process Manager responsibilities for the Problem Management process
Define and maintain the problem management procedure
Periodically review effectiveness and efficiency of the problem management process
Continuously improve the problem management process
Coordinate between various support teams to identify the root cause of a problem and find a workaround or solution

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Service management professional

Job Description: Essential Job Functions: • Ensure that services consistently me...

Location

Salary:

Not provided

DXC Technology

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
Proven experience in Service and Program Management
Proficiencies in strategic planning, team leadership, and performance management
Continuous learner that stays abreast with industry knowledge and technology

Job Responsibility

Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly
Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests
Engage with clients to gather feedback, address basic concerns, and coordinate support
Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery
Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution
Maintain comprehensive service documentation, ensuring that all processes are well-documented and up-to-date
Generate reports on service performance and client feedback for review and action
Coordinate resources and schedules to ensure optimal service coverage

Security Incident Management Analyst

The Security Incident Management Analyst is an intermediate level position respo...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant professional certifications issued by GIAC, AWS, etc., preferably GCCC, GCIH, CEH, ECSA
General Industry knowledge of reporting obligations pertaining to local and national laws and regulatory bodies such as OCC, SEC, ECB, MAS
Working knowledge of common security models (Defense-in-Depth) and frameworks (MITRE Attack, Cyber Kill Chain, STIX)
Working knowledge of VERIS taxonomy
Working knowledge of OSI model
Working knowledge of security and/or incident response in cloud environments
Working knowledge of software development best practices, including agile methods
Familiar with Atlassian tools
Previous experience working in highly regulated environment
Previous experience in a fusion center and/or exposure to large scale incident response

Job Responsibility

Work as part of a best in class ‘follow the sun’ security incident response team
Lead and manage incident response activities to ensure that requisite triage, containment, and eradication are completed within targeted timeframes
Ensure that the security incident record is complete, accurate and fit for purpose
Collect and analyze evidence including investigative findings and prepare to coordinate with internal and external compliance and audit personnel
Execute incident response meetings and communicate complex security topics
exhibit good judgment and discretion when initiating escalations to all levels of the organization
Ensure that controls are utilized daily and that non-compliance remediation is addressed by appropriate selection
Provide IS consulting services, including interpreting and/or clarifying information security policy, procedures, standards or concepts
Assist with defining and implementing information security standards to align procedures and practices in pursuit of compliance with Citigroup standards
Validate compliance with information security policies, practices, and procedures, and resolve a variety of information security related issues in coordination with the relevant business(es)

Fulltime

Manager Client Technology (Duty Manager)

Altera, a member of the N. Harris Computer Corporation family, delivers health I...

Location

India

Salary:

Not provided

Altera Digital Health Inc. UK

Expiration Date

Until further notice

Requirements

Major Incident / Critical issue early detection and fast remediation for all matters during their shift
Ensuring all client requests, incidents and problems are addressed in a timely and professional manner
Stand up calls with their team managing proper hand-over of activities and client status between shifts and teams
Allocating resources, as necessary, across teams to provide efficient, effective resolution of issues
Identify and implement operational process improvements across teams
Provide detailed and accurate job performance feedback for each resource working under their guidance
Change Approver, Quality controller and Post change validation functions within their Shift
Supervision of employee attendance and participation
Assisting the Shift Site Reliability Engineers in client communication and escalations
Inspiring and Motivating the employees on their rotating shift

Fulltime

Practice Support Manager

As a Support Manager, you will lead a technical support team to ensure the seaml...

Location

United States

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

4+ years of experience as a Technical Support Manager in a healthcare or technology setting
Strong leadership and communication skills, with an ability to collaborate and negotiate effectively with cross-functional partners
Experience leading a team and managing team performance
Demonstrated experience in a technical operations role with a deep understanding of Incident Management frameworks (e.g., ITIL)
Proven ability to define, implement, and manage SLAs
Hands-on experience with enterprise monitoring and alerting systems (e.g., Datadog, PagerDuty)
Experience creating and maintaining operational runbooks and documentation
Competency in healthcare data standards (e.g., HL7 SIU/ADT, HIPAA X12 837, or CCDA)
Proficiency in constructing new and complex SQL queries for troubleshooting and analysis
Proven experience using Python, AWS CLI, and Bash

Job Responsibility

Lead and Develop Support Team: Manage a team of Support Analysts and Specialists, overseeing their daily activities and promoting their professional development
Drive Performance and Accountability: Monitor Key Performance Indicators (KPIs) for the team, offering regular feedback and coaching to ensure continuous improvement and accountability
Foster Talent and Collaboration: Onboard, train, and mentor new and existing team members to cultivate a high-performing, cohesive, and collaborative team environment
Optimize Team Operations: Develop and implement tools to effectively monitor and manage team capacity and performance, ensuring optimal resource allocation and productivity
Monitor SLAs: Oversee Service Level Agreements (SLAs) for troubleshooting issues, ensuring alignment with daily operational practices and standards
Own Incident Management Lifecycle: Manage the complete life cycle of incident management, from initial alert through resolution and post-mortem analysis, guaranteeing timely remediation and transparent communication with all stakeholders, including practice teams
Develop and Operationalize Runbooks: Create and maintain detailed runbooks for recurring issues and establish standard operating procedures to promote consistent and efficient incident response
Optimize Monitoring Systems: Utilize and refine monitoring tools such as Datadog and PagerDuty to proactively detect and mitigate potential issues before they impact our operations
Lead High-Priority Incident Resolution: Facilitate high-priority incident resolution calls, guiding cross-functional teams in swiftly addressing and resolving issues
Serve as a Point of Escalation: Act as the escalation point for the support team, addressing complex technical issues that require in-depth knowledge of our applications, Tableau, and data interfaces

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Service Desk Manager

Service Desk Manager to lead daily service desk operations, delivering efficient...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

College degree strongly preferred
Certifications in IT service management (e.g., ITIL, HDI, CompTIA) are strongly preferred
Extensive experience managing service desk operations in a professional services or enterprise environment
Strong understanding of ITSM frameworks, incident management, and service delivery best practices
Experience with service desk platforms and remote support tools
Proven ability to lead support teams, manage escalations, and deliver high-quality service in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills

Job Responsibility

Oversee the daily operations of the service desk
Establish and manage problem management
Develop and maintain service desk procedures, knowledge bases, and escalation protocols
Monitor service performance metrics
Collaborate with Technology leadership
Lead and mentor a team of service desk analysts and support specialists
Establish clear team roles, responsibilities, and performance standards
Partner with Functional Teams
Manage service desk tools and platforms
Support user onboarding and offboarding

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

NOC Technician

You'll be joining a specialist security team that is a trusted partner to govern...

Location

United Kingdom , Watford

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Fibre Network Transmission experience or working towards
Understanding of Routing and Switching or working towards, Network+ Preferred
Understanding Incident Management and Service Operations environments
Deliver proactive network monitoring and implement corrective action to ensure optimal network performance
BT network tools and monitoring systems, Site Manager, Check MK

Job Responsibility

Operating within a 24/7 NOC, working day/night shift pattern
Monitor in-life platforms and services reacting to any events as required liaising with the customer where required
Investigating incidents and taking necessary actions to resolve and attending technical and Service management bridge calls as required
Complete fault tickets accurately and with the required detail to produce a summary report
Create Incident Schedules and liaise with Resource Management to obtain the correct skills to undertake the tasks
Ensure the Escalation/Notification profile is followed in accordance with local Escalation /Notification processes to meet the agreed SLA
Inform the Incident Manager of all Major Incidents
Liaise with Asset Management to identified Equipment/Spares needed to resolve an Incident
Liaise with Change Management to agree changes needed to resolve an Incident. May need to attend CAB
Create routine Maintenance Schedules and direct Field Teams on performing the Maintenance Routine tasks

What we offer

Competitive salary
on target bonus
Pension contribution (BT contributes 10% if employee contributes 5%)
25 days annual leave (plus bank holidays), increasing with service
18 weeks’ paid parental leave
up to two weeks paid leave for Carers
flexible benefits including cycle to work, private healthcare, season ticket loans
retail discounts including BT shop
world-class training and development opportunities
discounted broadband, mobile and TV packages including Discovery+ and TNT Sport

Fulltime

Senior Information System Security Officer

Come join our growing team and make a difference every day! AnaVation is seeking...

Location

United States , Washington

Salary:

Not provided

AnaVation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Cybersecurity, Information Technology, or a related field
Minimum of six (6) years of hands-on experience in cybersecurity and expert knowledge of Governance Risk and Compliance
At least three (3) years supporting and maintaining system authorizations for complex systems
Demonstrated expertise in the Risk Management Framework (RMF), NIST SP 800-53 Rev 5, and related federal cybersecurity policies
Extensive experience managing ATO/ATT processes, security control assessments, POA&M lifecycle, vulnerability management, and audit response
Strong leadership experience mentoring junior and mid-level ISSOs and interfacing with senior government leadership
Must possess at least two of the following active certifications: Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Governance, Risk and Compliance (CGRC), Certified in Risk and Information Systems Control (CRISC), Information Systems Security Management Professional (ISSMP), Certified Information Systems Auditor (CISA), Certified Cloud Security Professional (CCSP), Certified Ethical Hacker (CEH), CompTIA Security+, Project Management Professional (PMP)
Proficiency in tools such as JCAM, Tenable Nessus, BigFix and Splunk
Ability to develop, review, and present high-level security documentation and briefings
Strong understanding of cloud platforms (IaaS, PaaS, SaaS), supply chain risk management, and incident response procedures

Job Responsibility

Support the maintenance of security documentation and support system ATO and ATT efforts
Conduct security control assessments and provide recommendations for remediation
Perform biweekly audit log and vulnerability scan reviews and track POA&M items
Collaborate with system owners and technical teams to manage risk and respond to incident
Support Ongoing Authorization (OA) and continuous monitoring activities
Prepare and brief senior leadership on system security posture and compliance metric
Ensure alignment with cybersecurity policies and NIST SP 800-53, 800-37, and 800-137

What we offer

Generous cost sharing for medical insurance for the employee and dependents
100% company paid dental insurance for employees and dependents
100% company paid long-term and short term disability insurance
100% company paid vision insurance for employees and dependents
401k plan with generous match and 100% immediate vesting
Competitive Pay
Generous paid leave and holiday package
Tuition and training reimbursement
Life and AD&D Insurance

Fulltime

Incident Management Professional

Plusnet

Location:
India , Gurugram

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 20, 2026

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