Incident Management Engineer Job at Palantir Technologies (London)

Incident Management Engineer

Incident Management Engineers (IMEs) are the driving forces of stability across ...

Location

United States , New York

Salary:

82000.00 - 140000.00 USD / Year

Palantir Technologies

Expiration Date

Until further notice

Requirements

Background in Computer Science, Engineering, Information Systems, Incident Management, or other technical field
Willingness and interest to travel to other Palantir locations on occasion

Job Responsibility

Develop a deep understanding of Palantir’s product and delivery ecosystem
Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our customers
Diagnose, resolve, and prevent issues encountered in the field
Reduce the operational overhead of responding to critical incidents at Palantir through investments in tooling, process, and automation
Take part in a 24/7 on-call rotation responsible for coordinating Palantir’s response to mission-critical incidents, ensuring efficient resolution with minimal customer impact

What we offer

Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance
Employees are automatically covered by Palantir’s basic life, AD&D and disability insurance
Commuter benefits
Relocation assistance
Take what you need paid time off, not accrual based
2 weeks paid time off built into the end of each year (subject to team and business needs)
10 paid holidays throughout the calendar year
Supportive leave of absence program including time off for military service and medical events
Paid leave for new parents and subsidized back-up care for all parents
Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation

Fulltime

Incident Management Engineer (VOIS)

We are seeking a detail-oriented and customer-focused professional to manage and...

Location

Egypt , Cairo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Up to 2 years of experience in network operations or troubleshooting within IP-based environments
Foundational knowledge of IP networking concepts, including routing, switching, DNS, and DHCP
Awareness of fixed, mobile, and converged telecom products is advantageous
Strong analytical and problem-solving skills with a structured approach to incident handling
Excellent communication skills with a strong customer-centric mindset
Fluency in German (minimum C1 level, written and spoken)

Job Responsibility

Troubleshoot, identify, and resolve technical faults impacting enterprise customers
Manage incidents within agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Collaborate with internal technical teams, external carriers, and third-party providers to resolve complex issues
Maintain clear and effective communication with stakeholders throughout the incident lifecycle
Work on a rotational shift basis, including 24/7 coverage, weekends, and public holidays

What we offer

Exposure to international enterprise customers within Vodafone Germany
Opportunity to work with advanced networking technologies and telecom solutions
Collaborative working environment with cross-functional teams and industry partners
Continuous learning through hands-on technical troubleshooting and operations support
Development of communication and stakeholder management skills in a global setting

Fulltime

Incident Management Engineer German Speaker

We are seeking a BTS Incident Management Engineer to support Vodafone Germany En...

Location

Egypt , Cairo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

0–2 years of experience in network operations, technical support, or IP-based troubleshooting environments
Foundational knowledge of IP and voice technologies, including routing, switching, and IP services such as DNS and DHCP
Strong analytical and problem-solving skills in complex technical scenarios
Customer-focused mindset with clear, confident communication skills
Fluent in German (written and spoken) at a minimum C1 level
Familiarity with Vodafone fixed, mobile, and convergence products is desirable

Job Responsibility

Perform end-to-end incident troubleshooting, identification, and resolution for Vodafone Germany Enterprise customers
Resolve incidents within agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Collaborate with internal competence teams, external carriers, and third-party partners to achieve timely incident resolution
Manage and update incident tickets accurately, ensuring transparency and clear communication throughout the lifecycle
Work on a rotational shift basis, covering 24/7 operations including weekends and public holidays

What we offer

Exposure to enterprise-scale network environments supporting Vodafone Germany customers
Opportunity to work within a globally recognised technology organisation
Hands-on experience in a 24/7 operational support model
Collaboration with cross-functional and international technical teams
Structured environment to build a strong foundation in incident and service management

Fulltime

O&M Infrastructure Engineer - Incident Management

Job Description: Promptly identify and categorize incidents based on impact and ...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Giza Systems

Expiration Date

Until further notice

Requirements

Ability to prioritize incidents based on impact and urgency
Ability to manage multiple incidents simultaneously and meet SLAs
Ability to work under pressure and make sound decisions in a fast-paced 24x7 environment
Excellent verbal and written communication skills for reporting and stakeholder coordination
Proficiency in documenting procedures, findings, and customizing reports
Strong understanding of IT Service Management (ITIL) frameworks
Experience with incident logging, categorization, prioritization, and resolution processes
Strong data analysis skills to review monitoring data and identify trends
Expertise in defining and tracking ITSM Key Performance Indicators (KPIs)
Years of Experience Min: 1 Max: 3

Job Responsibility

Promptly identify and categorize incidents based on impact and urgency
Prioritize incidents based on severity and effect on business operations
Record detailed incident information in the incident management system
Escalate incidents to L2/L3 support teams or management when required
Open incidents with technology vendors, upload logs, follow up on cases, and coordinate technical meetings
Maintain clear and effective communication with IT teams, business users, management, and external vendors
Provide regular updates on incident status, resolution progress, and potential impact
Conduct post-incident reviews to evaluate handling effectiveness and identify improvements
Document all incident-related activities including actions taken and final resolutions
Analyze incident data to identify trends, patterns, and recurring issues

Fulltime

Staff Site Reliability Engineer - Incident Management & Reliability

We’re not just building better tech. We’re rewriting how data moves and what the...

Location

Canada

Salary:

225100.00 - 264500.00 CAD / Year

Confluent

Expiration Date

Until further notice

Requirements

10+ years of relevant experience in SRE, incident management, or reliability engineering
Cloud experience with at least one of AWS, GCP, or Azure
Experience navigating reliability/incident programs at 500+ engineer organizations
Deep expertise with incident management tooling (Rootly, PagerDuty, or similar)
Strong understanding of distributed systems and failure modes at scale
Deep experience with observability: metrics, logging, tracing
Kubernetes and container orchestration experience
Understanding of CI/CD pipelines and release processes
Strong written communication (design docs, runbooks, post-mortems)
Experience driving org-wide process and cultural changes

Job Responsibility

Analyze systemic failure patterns and design reliability improvements that prevent incident recurrence
Own Rootly configuration, workflows, and integrations with PagerDuty, Jira, Confluence, and Slack
Define and maintain SLO/SLA frameworks
use error budgets to guide reliability investments
Own standards, practices, and continuous improvement of incident response across engineering
Edit and review customer-facing incident documents (CRCAs) to ensure quality and clarity
Develop and deliver training programs
coach teams through post-mortems
Partner with engineering leaders to elevate reliability practices org-wide

What we offer

Remote-First Work
Robust Insurance Benefits
Flexible Time Away
The Best Teammates
Experience Ambassadors
Open and Honest Culture
Well-Being and Growth
Offers Equity

Fulltime

Incident Management Engineer German Speaker

We are seeking a BTS Incident Management Engineer to resolve technical issues re...

Location

Egypt , Cairo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

0–2 years of experience in troubleshooting and network operations for IP complex solutions
Basic IP and voice knowledge
experience in routing, switching, and IP services (DNS, DHCP, etc.)
Fluent in German (written and spoken) – minimum C1 level
Strong analytical skills
Excellent customer orientation and strong communication skills

Job Responsibility

Troubleshoot, identify, and resolve faults for Vodafone Germany enterprise customers
Ensure incidents are resolved within SLA and meet agreed KPIs
Collaborate with internal competence teams, carriers, and third parties to resolve tickets
Work on a 24/7 rotational shift basis, including weekends and public holidays

What we offer

Opportunity to work in a dynamic, customer-focused environment
Exposure to cutting-edge technologies in IP, VOIP, and cloud solutions
Collaborative culture with global teams and partners
Continuous learning and development opportunities

Fulltime

Incident Management Engineer German Speaker

We are seeking a BTS Incident Management Engineer to resolve technical issues re...

Location

Egypt , Cairo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

0–2 years of experience in troubleshooting and network operations for IP complex solutions
Basic IP and voice knowledge
Experience in routing, switching, and IP services (DNS, DHCP, etc.)
Fluent in German (written and spoken) – minimum C1 level
Excellent customer orientation and strong communication skills
Strong analytical skills

Job Responsibility

Troubleshoot, identify, and resolve faults for Vodafone Germany enterprise customers
Ensure incidents are resolved within SLA and meet agreed KPIs
Collaborate with internal competence teams, carriers, and third parties to resolve tickets
Work on a 24/7 rotational shift basis, including weekends and public holidays

What we offer

Opportunity to work in a dynamic, customer-focused environment
Exposure to cutting-edge technologies in IP, VOIP, and cloud solutions
Collaborative culture with global teams and partners
Continuous learning and development opportunities

Fulltime

Monitoring / Release & Incident Management Support Engineer

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Comfortable with both Linux and Windows administration
Working in agile teams, build, test and maintain aspects of CICD Pipeline
Manage UI visual of license consumption & performance
Evangelize with Engineering, Security, and cross functions on Ops Best Practices
Firmware release - OTA (over the air)
Launch new the mobile app / release new version of the existing mobile app - Appstore / Playstore

Job Responsibility

Release Management of new software via Tools
Understand release management SOP = QA -> Load Test -> Stage Environment -> PROD
Create/Manage monitoring and alerting systems and as needed to meet SLA’s

Fulltime

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Incident Management Engineer

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