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Vodafone Logo Vodafone · IT - Software Development

Incident Management Engineer (VOIS)

Egypt, Cairo · Job Posted June 16, 2026
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Job Description

We are seeking a detail-oriented and customer-focused professional to manage and resolve technical incidents affecting Vodafone Germany enterprise customers. This role involves handling both standard and complex issues across fixed products such as Internet, MPLS, VoIP, and cloud services, ensuring timely resolution within defined service levels in a dynamic, customer-critical environment.

Job Responsibility

  • Troubleshoot, identify, and resolve technical faults impacting enterprise customers
  • Manage incidents within agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Collaborate with internal technical teams, external carriers, and third-party providers to resolve complex issues
  • Maintain clear and effective communication with stakeholders throughout the incident lifecycle
  • Work on a rotational shift basis, including 24/7 coverage, weekends, and public holidays

Requirements

  • Up to 2 years of experience in network operations or troubleshooting within IP-based environments
  • Foundational knowledge of IP networking concepts, including routing, switching, DNS, and DHCP
  • Awareness of fixed, mobile, and converged telecom products is advantageous
  • Strong analytical and problem-solving skills with a structured approach to incident handling
  • Excellent communication skills with a strong customer-centric mindset
  • Fluency in German (minimum C1 level, written and spoken)

What we offer

  • Exposure to international enterprise customers within Vodafone Germany
  • Opportunity to work with advanced networking technologies and telecom solutions
  • Collaborative working environment with cross-functional teams and industry partners
  • Continuous learning through hands-on technical troubleshooting and operations support
  • Development of communication and stakeholder management skills in a global setting
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