Incident Management Engineer German Speaker Job at Vodafone (Cairo)

Incident Management Engineer German Speaker

We are seeking a BTS Incident Management Engineer to resolve technical issues re...

Location

Egypt , Cairo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

0–2 years of experience in troubleshooting and network operations for IP complex solutions
Basic IP and voice knowledge
experience in routing, switching, and IP services (DNS, DHCP, etc.)
Fluent in German (written and spoken) – minimum C1 level
Strong analytical skills
Excellent customer orientation and strong communication skills

Job Responsibility

Troubleshoot, identify, and resolve faults for Vodafone Germany enterprise customers
Ensure incidents are resolved within SLA and meet agreed KPIs
Collaborate with internal competence teams, carriers, and third parties to resolve tickets
Work on a 24/7 rotational shift basis, including weekends and public holidays

What we offer

Opportunity to work in a dynamic, customer-focused environment
Exposure to cutting-edge technologies in IP, VOIP, and cloud solutions
Collaborative culture with global teams and partners
Continuous learning and development opportunities

Fulltime

Incident Management Engineer German Speaker

We are seeking a BTS Incident Management Engineer to resolve technical issues re...

Location

Egypt , Cairo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

0–2 years of experience in troubleshooting and network operations for IP complex solutions
Basic IP and voice knowledge
Experience in routing, switching, and IP services (DNS, DHCP, etc.)
Fluent in German (written and spoken) – minimum C1 level
Excellent customer orientation and strong communication skills
Strong analytical skills

Job Responsibility

Troubleshoot, identify, and resolve faults for Vodafone Germany enterprise customers
Ensure incidents are resolved within SLA and meet agreed KPIs
Collaborate with internal competence teams, carriers, and third parties to resolve tickets
Work on a 24/7 rotational shift basis, including weekends and public holidays

What we offer

Opportunity to work in a dynamic, customer-focused environment
Exposure to cutting-edge technologies in IP, VOIP, and cloud solutions
Collaborative culture with global teams and partners
Continuous learning and development opportunities

Fulltime

Senior Testing Engineer German Speaker

We are seeking an experienced Test Engineer to deliver high-quality testing serv...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Hold a graduation degree in a technology-related discipline
Bring 5 to 8 years of experience in Test Management across the full SDLC within the telecommunications domain
Have proven experience working within international, distributed, onshore and offshore teams
Are ISTQB Foundation Level certified in Software Testing
Possess strong functional testing knowledge and a solid understanding of structured test methods and processes
Are proficient in using test management and defect tracking tools such as Jira and Xray
Demonstrate confidence in engaging, influencing, and collaborating with stakeholders at all organisational levels
Have strong organisational and prioritisation skills, with experience producing plans covering stages, phases, dependencies, and milestones
Are able to take full ownership and accountability for projects and releases within scope
Have mandatory German language skills for OM document content validation

Job Responsibility

Deliver testing services across platforms, services, and components in line with agreed milestones, quality standards, and service levels
Prepare and maintain test plans, test cases, and test scripts aligned to project scope and timelines
Execute functional, regression, and system integration tests to agreed standards
Validate Output Management (OM) features, including document content checks with German language verification
Manage defects through the full lifecycle using agreed defect management processes and tools
Review and approve newly developed automations prior to production deployment, ensuring compliance with agreed standards
Maintain the production environment using established incident, change, and problem management processes
Collaborate closely with business users during User Acceptance Testing (UAT)
Communicate effectively with customers and stakeholders as part of day-to-day delivery activities
Mentor and support the onboarding of junior team members

What we offer

Exposure to large-scale telecommunications platforms within a global shared services environment
Opportunities to work closely with international stakeholders and business users
Hands-on involvement in Output Management solutions and production environments
A role that combines testing delivery, stakeholder interaction, and mentoring responsibilities

Fulltime

Test Automation Engineer - German Speaker

We are seeking a Test Engineer who will design, develop and execute tests to ens...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

0–3 years of experience in software testing
Strong interpersonal and communication skills, with the ability to collaborate effectively with diverse stakeholders
Proactive in learning and developing new technical capabilities
Knowledge of test management tools, including HP ALM
Awareness of software development lifecycle (SDLC) and ISTQB Foundation concepts
Fluent English and fluent German (B2 level)

Job Responsibility

Execute and validate tests based on user story and technical acceptance criteria
Debug and troubleshoot test issues, providing clear feedback to software engineering teams
Identify, document and monitor defects throughout the development lifecycle
Track quality assurance metrics including defect density and early‑life incidents
Design and implement systems integration and acceptance tests
Use automation where applicable and maintain basic familiarity with automation tools such as Selenium

What we offer

Opportunity to develop hands‑on expertise in software testing within a digital and innovative environment
Broad exposure to cross‑functional engineering teams and modern testing methodologies
Continuous learning through real‑time challenges, coaching and access to industry‑standard tools
Experience working in a collaborative, multilingual environment within a global organisation

IPPS CF Support Engineer German Speaker

We are seeking a skilled professional to resolve complex and escalated technical...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience in troubleshooting and technical support for complex solutions
Advanced knowledge of fixed and TV products, including routing, switching, and IP services
Fluent in German (C1 level) and English, both written and spoken
Strong analytical and communication skills with a customer-oriented mindset
Ability to support new team members in complex scenarios
CCNA certification is preferred
Bachelor’s degree in Computer or Telecommunications Engineering or related field

Job Responsibility

Act as a technical and process reference for junior incident managers
Handle long-running and complex tickets, ensuring resolution within SLA and KPI targets
Perform fault identification and resolution for Vodafone Germany customers
Collaborate with internal competence teams and third parties to resolve incidents
Manage end-to-end customer incidents from initial contact to resolution
Deliver exceptional customer experience measured by NPS and feedback
Work on a 24/7 rotational shift basis, including weekends and public holidays

What we offer

Advanced troubleshooting techniques for fixed and TV networks
Cross-functional collaboration and stakeholder management
Process optimisation and incident management best practices
Deep understanding of Vodafone’s product portfolio and tools

Fulltime

IPPS CF Support Engineer German Speaker

We are seeking a skilled professional to resolve complex and escalated technical...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience in troubleshooting and technical support for complex solutions
Advanced knowledge of fixed and TV products, including routing, switching, and IP services
Fluent in German (C1 level) and English, both written and spoken
Strong analytical and communication skills with a customer-oriented mindset
Ability to support new team members in complex scenarios
CCNA certification is preferred
Bachelor’s degree in Computer or Telecommunications Engineering or related field

Job Responsibility

Act as a technical and process reference for junior incident managers
Handle long-running and complex tickets, ensuring resolution within SLA and KPI targets
Perform fault identification and resolution for Vodafone Germany customers
Collaborate with internal competence teams and third parties to resolve incidents
Manage end-to-end customer incidents from initial contact to resolution
Deliver exceptional customer experience measured by NPS and feedback
Work on a 24/7 rotational shift basis, including weekends and public holidays

What we offer

Advanced troubleshooting techniques for fixed and TV networks
Cross-functional collaboration and stakeholder management
Process optimisation and incident management best practices
Deep understanding of Vodafone’s product portfolio and tools

Fulltime

IPPS CF Support Engineer German Speaker

We are seeking a skilled professional to resolve complex and escalated technical...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience in troubleshooting and technical support for complex solutions
Advanced knowledge of fixed and TV products, including routing, switching, and IP services
Fluent in German (C1 level) and English, both written and spoken
Strong analytical and communication skills with a customer-oriented mindset
Ability to support new team members in complex scenarios
CCNA certification is preferred
Bachelor’s degree in Computer or Telecommunications Engineering or related field

Job Responsibility

Act as a technical and process reference for junior incident managers
Handle long-running and complex tickets, ensuring resolution within SLA and KPI targets
Perform fault identification and resolution for Vodafone Germany customers
Collaborate with internal competence teams and third parties to resolve incidents
Manage end-to-end customer incidents from initial contact to resolution
Deliver exceptional customer experience measured by NPS and feedback
Work on a 24/7 rotational shift basis, including weekends and public holidays

What we offer

Advanced troubleshooting techniques for fixed and TV networks
Cross-functional collaboration and stakeholder management
Process optimisation and incident management best practices
Deep understanding of Vodafone’s product portfolio and tools

Fulltime

IPPS CF Support Engineer German Speaker

We are seeking a skilled professional to resolve complex and escalated technical...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience in troubleshooting and technical support for complex solutions
Advanced knowledge of fixed and TV products, including routing, switching, and IP services
Fluent in German (C1 level) and English, both written and spoken
Strong analytical and communication skills with a customer-oriented mindset
Ability to support new team members in complex scenarios
CCNA certification is preferred
Bachelor’s degree in Computer or Telecommunications Engineering or related field

Job Responsibility

Act as a technical and process reference for junior incident managers
Handle long-running and complex tickets, ensuring resolution within SLA and KPI targets
Perform fault identification and resolution for Vodafone Germany customers
Collaborate with internal competence teams and third parties to resolve incidents
Manage end-to-end customer incidents from initial contact to resolution
Deliver exceptional customer experience measured by NPS and feedback
Work on a 24/7 rotational shift basis, including weekends and public holidays

What we offer

Opportunity to work on advanced technical solutions and cutting-edge technologies
Exposure to international markets and collaboration with global teams
Career growth through continuous learning and development programmes
A dynamic and inclusive work environment that values innovation and teamwork

Fulltime

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Incident Management Engineer German Speaker

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