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Incident Management Engineer German Speaker

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Vodafone

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Location:
Egypt , Cairo

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a BTS Incident Management Engineer to resolve technical issues related to Vodafone Germany’s fixed products, including Internet, MPLS, VOIP, and cloud solutions for enterprise customers. This role operates in a dynamic, customer-critical environment and requires strong problem-solving skills and collaboration with internal teams and external partners.

Job Responsibility:

  • Troubleshoot, identify, and resolve faults for Vodafone Germany enterprise customers
  • Ensure incidents are resolved within SLA and meet agreed KPIs
  • Collaborate with internal competence teams, carriers, and third parties to resolve tickets
  • Work on a 24/7 rotational shift basis, including weekends and public holidays

Requirements:

  • 0–2 years of experience in troubleshooting and network operations for IP complex solutions
  • Basic IP and voice knowledge
  • experience in routing, switching, and IP services (DNS, DHCP, etc.)
  • Fluent in German (written and spoken) – minimum C1 level
  • Strong analytical skills
  • Excellent customer orientation and strong communication skills

Nice to have:

Familiarity with Vodafone fixed, mobile, and convergence products

What we offer:
  • Opportunity to work in a dynamic, customer-focused environment
  • Exposure to cutting-edge technologies in IP, VOIP, and cloud solutions
  • Collaborative culture with global teams and partners
  • Continuous learning and development opportunities

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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