Incident Commander, Program Manager Job at Cash App (Bay Area)

Crisis & Incident Management Lead – Operational Resilience - Vice President

The VP, Crisis & Incident Management Lead is responsible for the strategic leade...

Location

United States Of America , NEW YORK

Salary:

150000.00 - 180000.00 USD / Year

Crédit Agricole

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Risk Management, Information Technology, Business Continuity, or a related field
Minimum 10+ years of experience in crisis/incident management, operational resilience, or business continuity
Experience leading cross-border incident response and regulatory engagement
Proficiency in English (both written and verbal)
Incident Management: Ability to analyze, prioritize, and manage incidents effectively. Cross-functional command and coordination
Strategic Thinking: Ability to align crisis and incident management initiatives with business objectives and regulatory requirements
Communication&Documentation: Ensure thorough documentation and clear communications over crisis and incident management activities
Leadership&Team Management: Proven track record of building and leading high performing teams. Strong project management skills. Ability to thrive in fast-paced, high-stakes environment
Regulatory Compliance: Expertise in navigating banking regulations and audit readiness. Deep understanding of financial compliance requirements and regulatory frameworks, including FFIEC, DORA, PRA and OCC
Crisis Leadership: Demonstrated ability to lead complex incident response efforts across business, technology, cyber, and third-party domains

Job Responsibility

Develop and lead a crisis and incident management strategy aligned to the bank’s operational resilience framework and key business services
Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies
Establish and manage governance forums and escalation protocols for crisis and incident oversight
Support the definition and testing of impact tolerances and maximum tolerable downtimes (MTD/MTLD) in partnership with Operational Resiliency Testing Lead, Business, and Technology stakeholders
Act as the lead coordinator during regional crises, ensuring structured, timely, and effective command, control, and communications
Maintain and continuously improve incident response plans, escalation playbooks, crisis decision trees, and communication protocols
Ensure that major incidents—including those involving third parties and cyber events—are managed in line with regulatory requirements
Integrate internal communications tools and channels into a unified communications strategy
Maintain and operate an auditable major incident log, with clear decision documentation, timelines, and actions taken
Drive optimization of incident response processes using data analytics, metrics and automation opportunities

Fulltime

New

Emergency Management and Business Continuity Specialist

Support organizational planning to address disasters, interruptions of business ...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

Bachelors Degree from an accredited College or University in Nursing, Disaster Recovery, Incident Response, Emergency Preparedness, Business/Organizational Leadership, Occupational Safety Management, or related field.
National Incident Management System (NIMS) IS 100, IS 200, IS 700, and IS 800 training within 120 days of hire. Completes IS 300 and 400 within the timeline set by supervisor.
ICS 300: Intermediate Incident Command System for Expanding Incidents.
ICS 400: Advanced Incident Command System for Command and General Staff - Complex Incidents.

Job Responsibility

Support organizational planning to address disasters, interruptions of business functions and enterprise resilience.
Assist with the development of plans for continuity of essential functions and resumption of complete business operations.
Monitor business and operation changes to ensure plans remain current and valid.
Perform business process analysis/business impact analysis (BPA/BIA), risk assessments of essential functions and/or information systems.
Collaborate with key infrastructure teams to identify gaps, set recovery time objectives, and convey business needs/expectations.
Ensure accurate documentation of system resilience and redundancy is maintained.
Collaborates with the Regional Hospital Emergency Preparedness designee in supporting The University of Kansas Health System (TUKHS) Emergency Management Program (EMP0 mission, values, and goals.
Support the tests and exercises related to the execution of Business Continuity (BC) plans.
Assist in the execution of the table-top, functional and Disaster Recovery exercises.
Support the vision and system strategic development, implementation, and sustainment of the Business Continuity Program.

Fulltime

Enterprise Resilience Senior Specialist

As our Enterprise Resilience Senior Analyst, you'll be a seasoned expert leading...

Location

United States , Englewood

Salary:

41.14 - 61.20 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree, 4 to 6 years of applicable work related experience may be considered
Minimum five (5) years’ experience in Business Continuity, Cyber Resilience, and Disaster Recovery
Minimum three (3-5) years leading large-scale crisis and resilience programs and initiatives

Job Responsibility

Design, manage, and execute a comprehensive training and exercise program (tabletops, drills, functional and full-scale exercises) and lead after-action reviews to validate capabilities, identify gaps, drive remediation, and build system-wide response proficiency
Lead the enterprise business continuity program by planning, developing, and managing global risk, intelligence, and business continuity initiatives to ensure system‑level preparedness, response, and recovery capabilities are designed, implemented, and continuously improved
Serve as the senior subject matter expert and trusted advisor to executive leadership, clinical and operational leaders, cybersecurity, legal, and communications teams
provide guidance before, during, and after incidents and, when needed, act as incident commander, incident manager, or senior advisor to enable timely, coordinated decision-making and recovery
Coordinate cross-functional preparedness and resilience efforts across clinical, IT/cybersecurity, facilities, logistics, communications and other stakeholders, and advise on risk mitigation strategies, policies, processes, and technology improvements to reduce disruption impact
Establish metrics, reporting, and governance for resilience and business continuity planning
prepare briefings for senior leadership and governance committees and track corrective actions to closure to ensure continuous improvement and accountability
Maintain external partnerships and regulatory and industry awareness—public health, emergency management, regional healthcare coalitions, law enforcement, and vendors—and ensure all business continuity activities comply with organizational, legal, privacy, and security requirements

What we offer

medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

New

Data Center Incident Program Manager

The Data Center Incident Program Manager is responsible for designing, operating...

Location

United States

Salary:

125600.00 - 228000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

7+ years in mission-critical infrastructure, data center operations, or reliability engineering
Direct experience leading major incidents (P1/P0 equivalent)
Strong familiarity with facilities systems, hardware operations, or network infrastructure
Demonstrated experience running war rooms and executive updates
Experience conducting root cause analysis and corrective action tracking
Ability to remain calm and decisive under high-pressure conditions

Job Responsibility

Define and maintain incident severity levels (SEV definitions), classification criteria, and escalation thresholds
Establish end-to-end incident response standards: protocols, lifecycle stages (declare → stabilize → mitigate → recover → close), and operating cadence
Build and maintain governance artifacts: runbooks, war room formats, reporting templates, and decision/communication standards
Create and operationalize notification trees, stakeholder comms templates (initial, periodic updates, recovery/closure), and executive escalation criteria
Define clear RACI across Facilities, Hardware Ops, Network, Security, and vendor/partner teams, including handoffs and accountability paths
Set and manage SLAs/OLAs for acknowledgment, escalation, containment, mitigation, and reporting
Implement and run incident management tooling (ticketing, paging, logging) and ensure integrations with monitoring and workflow systems
Establish dashboards and program health metrics to track incident performance and readiness
Lead readiness activities: tabletop exercises, cross-functional simulations, IC/Deputy training, and a rotating on-call IC bench with certification standards
Serve as Incident Commander as needed: declare severity, stand up the war room, assign functional leads, and drive structured execution under pressure

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Service Engineer II

Are you excited about working on one of Microsoft’s most strategic and high‑visi...

Location

India , Hyderabad

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

10+ years of experience in incident management, service engineering, program management, or related technical roles
Strong track record commanding high-pressures, complex, cross-team incidents across cloud or large-scale distributed systems
3+ years of hands-on experience working with cloud technologies (Azure preferred)
Strong understanding of Azure architecture, core services, and internal operational workflows
Exceptional communication skills, with the ability to simplify complex technical issues for senior executives and customers
Experience collaborating in matrixed engineering environments with diverse stakeholders (PG, EngOPS, Field, GPMs, PMs, SREs)
Strong analytical skills
ability to drive insight from data and influence direction through evidence
Proven experience driving pilots, building prototypes, or contributing to innovation in livesite or automation scenarios
Demonstrated experience in AI/ML-based solutions—automation, anomaly detection, NLP, or reliability tooling

Job Responsibility

Lead high‑severity Azure incidents with strong command presence and clear decision‑making under pressure
Drive the end‑to‑end incident lifecycle, including detection, triage, mitigation, communication, and post‑incident learning
Partner across Azure product groups, EngOPS, and field teams to accelerate diagnosis, reduce time‑to‑mitigation, and drive sustainable fixes
Represent the voice of the customer by surfacing systemic issues, platform gaps, and reliability risks to engineering teams
Drive operational maturity through repeatable processes, strong governance, high‑quality execution, and measurable reliability metrics
Identify live‑site patterns and hotspots across services and lead cross‑team action plans to address them
Convert customer and incident pain points into automation, AI‑assisted workflows, and process improvements
Lead or co‑own pilots, proofs‑of‑concept, and tech accelerators that enhance incident response velocity and quality
Contribute to internal playbooks, frameworks, and tooling that leverage AI/ML for improved live‑site management

Fulltime

Senior Service Engineer

Are you excited about working on one of Microsoft’s most strategic and high‑visi...

Location

India , Hyderabad

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

10+ years of experience in incident management, service engineering, program management, or related technical roles
Strong track record commanding high-pressures, complex, cross-team incidents across cloud or large-scale distributed systems
5+ years of hands-on experience working with cloud technologies (Azure preferred)
Strong understanding of Azure architecture, core services, and internal operational workflows
Exceptional communication skills, with the ability to simplify complex technical issues for senior executives and customers
Experience collaborating in matrixed engineering environments with diverse stakeholders (PG, EngOPS, Field, GPMs, PMs, SREs)
Strong analytical skills
ability to drive insight from data and influence direction through evidence
Proven experience driving pilots, building prototypes, or contributing to innovation in live‑site or automation scenarios
Demonstrated experience in AI/ML-based solutions—automation, anomaly detection, NLP, or reliability tooling. Exposure to Power BI, Kusto (KQL), or other analytical tooling

Job Responsibility

Lead high‑severity Azure incidents with strong command presence and clear decision‑making under pressure
Drive the end‑to‑end incident lifecycle, including detection, triage, mitigation, communication, and post‑incident learning
Partner across Azure product groups, EngOPS, and field teams to accelerate diagnosis, reduce time‑to‑mitigation, and drive sustainable fixes
Represent the voice of the customer by surfacing systemic issues, platform gaps, and reliability risks to engineering teams
Drive operational maturity through repeatable processes, strong governance, high‑quality execution, and measurable reliability metrics
Identify live‑site patterns and hotspots across services and lead cross‑team action plans to address them
Convert customer and incident pain points into automation, AI‑assisted workflows, and process improvements
Lead or co‑own pilots, proofs‑of‑concept, and tech accelerators that enhance incident response velocity and quality
Contribute to internal playbooks, frameworks, and tooling that leverage AI/ML for improved live‑site management

Fulltime

Full Stack Java and Angular

As a Full Stack Java and Angular Developer with French, you will collaborate on ...

Location

Romania , Bucharest

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Full professional proficiency in French
Good command of technical English
University degree in IT or a related field
Previous experience in Agile environments
Solid understanding of SOA / Microservices architecture
Cloud-native application principles
Change and incident management processes
Strong programming skills in Java (8+)
Experience with Spring Boot, JavaEE, Web Services
Experience with IntelliJ IDEA or Eclipse

Job Responsibility

Contribute to feasibility studies and preliminary projects
Write technical specifications based on business requirements
Perform software development and unit testing
Coordinate deployments with QA, business teams, and other IT contributors
Supervise applications under your responsibility (incident monitoring, problem resolution, support and work requests)
Facilitate coordination between contributing teams during deployments
Act as a liaison between IT and business stakeholders regarding development or support issues
Provide functional support to end-users and ensure stable production environments
Identify improvement areas and track implementation
Apply obsolescence management and business continuity guidelines

What we offer

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings.

Fulltime

New

ESSHQ Manager

The Environmental, Safety, Security, Health and Quality (ESSHQ) Manager is respo...

Location

United States , Tonawanda

Salary:

108500.00 - 180900.00 USD / Year

Evonik Industries

Expiration Date

Until further notice

Requirements

Bachelor’s degree in chemical, Environmental, Industrial, Health & Safety Engineering or related field (preferred)
Professional certifications preferred (CSP, CHMM, CIH, CPEA or equivalent)
5–10 years of ESSHQ experience, preferably in a chemical manufacturing environment
3–5 years of management experience with direct reports
Strong working knowledge of OSHA, EPA, DOT, DHS, NFPA, TSCA, and process safety regulations
Experience with management systems (ISO 9001, RC14001, ISO 50001, FSSC 22000/SQF)
Proven leadership and ability to influence senior leaders and cross-functional teams
Experience leading audits, regulatory inspections, and corrective action programs
Strong communication, investigation, and root-cause analysis skills
Ability to manage multiple sites, budgets, and complex regulatory environments

Job Responsibility

Lead and manage ESSHQ operations across three sites, ensuring regulatory and corporate compliance
Direct and develop a technically competent ESSHQ team, including training, coaching, and performance management
Develop, implement, and maintain ESSHQ policies, procedures, and management systems
Oversee environmental, process safety, industrial hygiene, loss prevention, and emergency response programs
Serve as site authority for regulatory compliance (OSHA, EPA, DOT, DHS, NFPA, TSCA, etc.) and audits
Manage site emergency response, crisis management, and incident command responsibilities
Lead security operations, including contractor security, investigations, and Homeland Security compliance
Manage quality systems, food safety programs (HACCP, SQF/FSSC), and continuous quality improvement
Drive cost control, budgeting, and capital planning for ESSHQ-related programs
Represent the site with external agencies, industry groups, insurers, and community organizations

What we offer

Medical, dental, and vision benefits
Paid time off plan
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Disability benefits
Life Insurance
Parental leave

Fulltime

Incident Commander, Program Manager

Cash App

Location:
United States , Bay Area

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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