Incident Commander, Program Manager Job at Cash App (Bay Area)

Crisis & Incident Management Lead – Operational Resilience - Vice President

The VP, Crisis & Incident Management Lead is responsible for the strategic leade...

Location

United States Of America , NEW YORK

Salary:

150000.00 - 180000.00 USD / Year

Crédit Agricole

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Risk Management, Information Technology, Business Continuity, or a related field
Minimum 10+ years of experience in crisis/incident management, operational resilience, or business continuity
Experience leading cross-border incident response and regulatory engagement
Proficiency in English (both written and verbal)
Incident Management: Ability to analyze, prioritize, and manage incidents effectively. Cross-functional command and coordination
Strategic Thinking: Ability to align crisis and incident management initiatives with business objectives and regulatory requirements
Communication&Documentation: Ensure thorough documentation and clear communications over crisis and incident management activities
Leadership&Team Management: Proven track record of building and leading high performing teams. Strong project management skills. Ability to thrive in fast-paced, high-stakes environment
Regulatory Compliance: Expertise in navigating banking regulations and audit readiness. Deep understanding of financial compliance requirements and regulatory frameworks, including FFIEC, DORA, PRA and OCC
Crisis Leadership: Demonstrated ability to lead complex incident response efforts across business, technology, cyber, and third-party domains

Job Responsibility

Develop and lead a crisis and incident management strategy aligned to the bank’s operational resilience framework and key business services
Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies
Establish and manage governance forums and escalation protocols for crisis and incident oversight
Support the definition and testing of impact tolerances and maximum tolerable downtimes (MTD/MTLD) in partnership with Operational Resiliency Testing Lead, Business, and Technology stakeholders
Act as the lead coordinator during regional crises, ensuring structured, timely, and effective command, control, and communications
Maintain and continuously improve incident response plans, escalation playbooks, crisis decision trees, and communication protocols
Ensure that major incidents—including those involving third parties and cyber events—are managed in line with regulatory requirements
Integrate internal communications tools and channels into a unified communications strategy
Maintain and operate an auditable major incident log, with clear decision documentation, timelines, and actions taken
Drive optimization of incident response processes using data analytics, metrics and automation opportunities

Fulltime

Manager II, Security Incident Command

Uber’s Incident Command team, part of the Threat Defense and Response (TDR) orga...

Location

United States , New York; Seattle; San Francisco; Sunnyvale

Salary:

232000.00 - 258000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

8+ years of experience in one or more of the following: Security incident response
Production incident management (e.g., SRE, Ring0, reliability engineering)
Security or infrastructure operations
Experience leading or coordinating high-severity incidents in a complex, distributed environment
Experience serving as an incident commander, incident lead, or equivalent leadership role during critical incidents
Strong systems thinking: ability to navigate incidents across infrastructure, applications, and services
Excellent communication and stakeholder management skills, especially under pressure
Experience mentoring or managing engineers or operational responders

Job Responsibility

Lead a global team of incident commanders managing Uber’s highest severity security incidents
Drive structured, effective coordination across engineering, security, and business teams during high-impact events
Partner with Security, Legal, and Privacy on sensitive incidents requiring careful judgment and handling
Evolve incident management practices by integrating security IR and SRE/Ring0 disciplines
Own postmortem, premortem, and incident simulation programs to improve resilience and organizational readiness
Translate external incidents and emerging threats into actionable risk reduction across Uber
Build and integrate automation and AI-driven capabilities into incident response, postmortems, premortems, and incident simulations
Translate incident processes into scalable systems, defining safe automation boundaries and human-in-the-loop decision frameworks
Mentor and grow incident commanders in leadership, decision-making, engineering, and operational excellence
Foster an inclusive, high-performing culture grounded in accountability, learning, and continuous improvement

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

Fulltime

New

Program Leader, Outage Management Lead – Community Operations

At Uber, reliability is critical - and when outages or severe product issues occ...

Location

United States , Phoenix; San Francisco

Salary:

130000.00 - 144000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

6+ years of experience in program management, incident management, customer operations or large-scale cross-functional environments
3+ years of experience leading teams
Bachelors Degree Obtained
Experience working in high-severity or crisis / incident / outage environments requiring structured decision-making under pressure
Excellent written and verbal communication skills, including experience delivering executive-level updates
Ability to drive consensus and actionable results across highly cross-functional teams
Experience in large-scale customer support or global operations environments
Experience in designing and implementing support processes, or AI-enabled operational solutions
Data-driven mentality and strong business judgment
Track record of balancing analytical strategic thinking with quick decision-making, change management, and timely execution

Job Responsibility

Lead the development of the vision and support strategy for outage management and severe incident management within the Community Operations org
Establish governance, decision rights, and success metrics that drive consistent execution across line of business
Develop further and run the Outage + Critical Outage frameworks
Design and continuously improve the processes, playbooks, and escalation/routing standards for both standard outages and critical outages
Create risk- and scenario-based preparedness working with global functional leads
Define the CommOps “source of truth” for impact sizing and operational reporting during outages and remediations phases
Lead and Develop the Ops Commander Function
Strengthen Early Detection and Incident Readiness
Drive Technology Strategy
Lead CommOps coordination during live Critical Outages

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

Fulltime

Service Delivery Manager – Infrastructure Operations

The Service Delivery Manager (SDM) is responsible for end-to-end service deliver...

Location

United States , Mahwah

Salary:

180000.00 - 190000.00 USD / Year

Tech Mahindra

Expiration Date

April 13, 2026

Requirements

10+ years in IT Infrastructure Operations or Service Delivery Management
Experience in Command center services and Datacenter operations
Strong background in Network, Midrange servers, and Mainframe operations
Proven experience managing 24x7 global operations
Technical Knowledge: High level understanding of Network infrastructure (circuits, routers, switches, APs)
Technical Knowledge: High level understanding of Server and midrange platforms
Technical Knowledge: High level understanding of Mainframe operations (LPARs, IPL, storage, hardware maintenance)
Technical Knowledge: High level understanding of ITSM tools (ServiceNow or equivalent)
Technical Knowledge: High level understanding of Incident, Change, and Problem Management frameworks
Leadership & Soft Skills: Strong stakeholder and executive communication

Job Responsibility

Service Delivery & Operations Management: Own and manage L1/L1.5 operations delivery across Midrange Servers, Network and Mainframe platforms
Service Delivery & Operations Management: Ensure adherence to SLAs and KPIs across all supported technology towers
Service Delivery & Operations Management: Drive RAG-based service health reporting and execution of continuous improvement plans
Service Delivery & Operations Management: Lead daily, weekly, and monthly service reviews with stakeholders
Network Operations Control (NOC): Oversee L1/L1.5 support of global network infrastructure across data centers
Network Operations Control (NOC): Ensure event monitoring and incident management for: Data circuits, Routers, switches, access points (APs), Internal and GNS-procured network hardware
Network Operations Control (NOC): Coordinate incident remediation with applicable internal teams and external providers
Network Operations Control (NOC): Manage troubleshooting and dispatch of Technology Support Group (TSG) via Service Orders
Network Operations Control (NOC): Ensure timely escalation and restoration for business-critical network events
Midrange Operations (MRO): Manage L1/1.5 support of midrange infrastructure, including: Open systems servers, Critical workstations, Globally deployed services

What we offer

medical
vision
dental
life
disability insurance
paid time off (including holidays, parental leave, and sick leave, as required by law)

Fulltime

Emergency Management and Business Continuity Specialist

Support organizational planning to address disasters, interruptions of business ...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

Bachelors Degree from an accredited College or University in Nursing, Disaster Recovery, Incident Response, Emergency Preparedness, Business/Organizational Leadership, Occupational Safety Management, or related field.
National Incident Management System (NIMS) IS 100, IS 200, IS 700, and IS 800 training within 120 days of hire. Completes IS 300 and 400 within the timeline set by supervisor.
ICS 300: Intermediate Incident Command System for Expanding Incidents.
ICS 400: Advanced Incident Command System for Command and General Staff - Complex Incidents.

Job Responsibility

Support organizational planning to address disasters, interruptions of business functions and enterprise resilience.
Assist with the development of plans for continuity of essential functions and resumption of complete business operations.
Monitor business and operation changes to ensure plans remain current and valid.
Perform business process analysis/business impact analysis (BPA/BIA), risk assessments of essential functions and/or information systems.
Collaborate with key infrastructure teams to identify gaps, set recovery time objectives, and convey business needs/expectations.
Ensure accurate documentation of system resilience and redundancy is maintained.
Collaborates with the Regional Hospital Emergency Preparedness designee in supporting The University of Kansas Health System (TUKHS) Emergency Management Program (EMP0 mission, values, and goals.
Support the tests and exercises related to the execution of Business Continuity (BC) plans.
Assist in the execution of the table-top, functional and Disaster Recovery exercises.
Support the vision and system strategic development, implementation, and sustainment of the Business Continuity Program.

Fulltime

Data Center Incident Program Manager

The Data Center Incident Program Manager is responsible for designing, operating...

Location

United States

Salary:

125600.00 - 228000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

7+ years in mission-critical infrastructure, data center operations, or reliability engineering
Direct experience leading major incidents (P1/P0 equivalent)
Strong familiarity with facilities systems, hardware operations, or network infrastructure
Demonstrated experience running war rooms and executive updates
Experience conducting root cause analysis and corrective action tracking
Ability to remain calm and decisive under high-pressure conditions

Job Responsibility

Define and maintain incident severity levels (SEV definitions), classification criteria, and escalation thresholds
Establish end-to-end incident response standards: protocols, lifecycle stages (declare → stabilize → mitigate → recover → close), and operating cadence
Build and maintain governance artifacts: runbooks, war room formats, reporting templates, and decision/communication standards
Create and operationalize notification trees, stakeholder comms templates (initial, periodic updates, recovery/closure), and executive escalation criteria
Define clear RACI across Facilities, Hardware Ops, Network, Security, and vendor/partner teams, including handoffs and accountability paths
Set and manage SLAs/OLAs for acknowledgment, escalation, containment, mitigation, and reporting
Implement and run incident management tooling (ticketing, paging, logging) and ensure integrations with monitoring and workflow systems
Establish dashboards and program health metrics to track incident performance and readiness
Lead readiness activities: tabletop exercises, cross-functional simulations, IC/Deputy training, and a rotating on-call IC bench with certification standards
Serve as Incident Commander as needed: declare severity, stand up the war room, assign functional leads, and drive structured execution under pressure

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Service Engineer II

Are you excited about working on one of Microsoft’s most strategic and high‑visi...

Location

India , Hyderabad

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

10+ years of experience in incident management, service engineering, program management, or related technical roles
Strong track record commanding high-pressures, complex, cross-team incidents across cloud or large-scale distributed systems
3+ years of hands-on experience working with cloud technologies (Azure preferred)
Strong understanding of Azure architecture, core services, and internal operational workflows
Exceptional communication skills, with the ability to simplify complex technical issues for senior executives and customers
Experience collaborating in matrixed engineering environments with diverse stakeholders (PG, EngOPS, Field, GPMs, PMs, SREs)
Strong analytical skills
ability to drive insight from data and influence direction through evidence
Proven experience driving pilots, building prototypes, or contributing to innovation in livesite or automation scenarios
Demonstrated experience in AI/ML-based solutions—automation, anomaly detection, NLP, or reliability tooling

Job Responsibility

Lead high‑severity Azure incidents with strong command presence and clear decision‑making under pressure
Drive the end‑to‑end incident lifecycle, including detection, triage, mitigation, communication, and post‑incident learning
Partner across Azure product groups, EngOPS, and field teams to accelerate diagnosis, reduce time‑to‑mitigation, and drive sustainable fixes
Represent the voice of the customer by surfacing systemic issues, platform gaps, and reliability risks to engineering teams
Drive operational maturity through repeatable processes, strong governance, high‑quality execution, and measurable reliability metrics
Identify live‑site patterns and hotspots across services and lead cross‑team action plans to address them
Convert customer and incident pain points into automation, AI‑assisted workflows, and process improvements
Lead or co‑own pilots, proofs‑of‑concept, and tech accelerators that enhance incident response velocity and quality
Contribute to internal playbooks, frameworks, and tooling that leverage AI/ML for improved live‑site management

Fulltime

Senior Service Engineer

Are you excited about working on one of Microsoft’s most strategic and high‑visi...

Location

India , Hyderabad

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

10+ years of experience in incident management, service engineering, program management, or related technical roles
Strong track record commanding high-pressures, complex, cross-team incidents across cloud or large-scale distributed systems
5+ years of hands-on experience working with cloud technologies (Azure preferred)
Strong understanding of Azure architecture, core services, and internal operational workflows
Exceptional communication skills, with the ability to simplify complex technical issues for senior executives and customers
Experience collaborating in matrixed engineering environments with diverse stakeholders (PG, EngOPS, Field, GPMs, PMs, SREs)
Strong analytical skills
ability to drive insight from data and influence direction through evidence
Proven experience driving pilots, building prototypes, or contributing to innovation in live‑site or automation scenarios
Demonstrated experience in AI/ML-based solutions—automation, anomaly detection, NLP, or reliability tooling. Exposure to Power BI, Kusto (KQL), or other analytical tooling

Job Responsibility

Lead high‑severity Azure incidents with strong command presence and clear decision‑making under pressure
Drive the end‑to‑end incident lifecycle, including detection, triage, mitigation, communication, and post‑incident learning
Partner across Azure product groups, EngOPS, and field teams to accelerate diagnosis, reduce time‑to‑mitigation, and drive sustainable fixes
Represent the voice of the customer by surfacing systemic issues, platform gaps, and reliability risks to engineering teams
Drive operational maturity through repeatable processes, strong governance, high‑quality execution, and measurable reliability metrics
Identify live‑site patterns and hotspots across services and lead cross‑team action plans to address them
Convert customer and incident pain points into automation, AI‑assisted workflows, and process improvements
Lead or co‑own pilots, proofs‑of‑concept, and tech accelerators that enhance incident response velocity and quality
Contribute to internal playbooks, frameworks, and tooling that leverage AI/ML for improved live‑site management

Fulltime

Incident Commander, Program Manager

Cash App

Location:
United States , Bay Area

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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