Incident and Problem Management Leader Job at Coca-Cola HBC

Incident and Problem Management Leader

The Incident & Problem Manager within a Service Integration & Management (SIAM) ...

Location

Egypt , Cairo

Salary:

Not provided

Coca-Cola HBC

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field
ITIL v4 certification required
additional certifications in IT4IT or SIAM are a plus
Proven experience in incident and problem management within a complex, multi-vendor environment
Strong understanding of SIAM principles and experience working in a SIAM ecosystem
Excellent analytical and problem-solving skills, with a keen eye for detail
Strong leadership and communication skills, with the ability to manage multiple stakeholders
Experience with IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or similar
In-depth knowledge of ITIL v4 and IT4IT best practices
Strong understanding of incident and problem management processes and techniques

Job Responsibility

Coordinate and manage the incident management process end-to-end, ensuring incidents are logged, categorized, prioritized, and resolved within agreed service levels across vendors
Act as the escalation point for complex multi-vendor incidents and transfer major incidents (IMCR) to Business Continuity team
Ensure service providers provide timely and accurate communication to stakeholders during incidents, providing regular updates on status and actions taken
Facilitate incident & problem swarms to ensure smooth x-vendor collaboration on incidents
Conduct post-incident reviews to identify root causes and corrective actions to prevent recurrence for repetitive incidents
Monitor and report on incident trends, identifying areas for improvement
Implement and manage the problem management process, ensuring problems are identified, logged, analyzed, and resolved in a timely manner
Conduct root cause analysis (RCA) for problems, working with cross-functional teams to identify and implement permanent solutions
Ensure timely maintenance of the Known Error Database (KEDB) and ensure it is up-to-date with known issues and workarounds
Proactively identify problem trends and patterns, driving continuous improvement initiatives

Head of Product Engineering / Engineering

The Head of Product Engineering / Engineering will be pivotal in translating Kro...

Location

United Kingdom , London

Salary:

Not provided

Kroo Bank

Expiration Date

Until further notice

Requirements

Lead product engineering and engineering teams to deliver high quality, customer centric features and platforms that are reliable, secure and compliant
Translate the enterprise product and technology strategy into a clear engineering strategy, roadmap and set of priorities aligned with the bank’s vision and strategy
Define, embed and continually improve modern engineering standards including secure code, quality engineering, automated testing, continuous delivery, observability, and site reliability engineering
Own day to day technical architecture decisions for digital products and platforms, working with principal engineers and architects to ensure scalability, maintainability and security
Drive platform reliability and operational excellence, ensuring strong incident management, problem management, change management and post incident review practices
Champion effective delivery practices across cross functional squads, promoting agile ways of working, outcome focused planning, clear accountabilities and the removal of delivery blockers
Embed regulatory, operational risk and security requirements into the engineering lifecycle so that controls are designed in, evidenced and sustainable
Oversee the technical aspects of vendor and partner relationships, ensuring integrations are robust, service levels are met and technology risk is well managed
Manage engineering budgets in line with financial plans, including cloud spend, tooling and third party services, ensuring transparent value realisation from investments
Build, lead and develop a diverse and high performing community of engineering leaders and individual contributors with clear career paths, coaching and succession plans

What we offer

25 days annual leave
8 bank holidays
1 Kroo bank holiday (June 24th)
1 day off during the week of your birthday
3 personal days
Employer-sponsored volunteer program (up to 4 hours per month)
Mental health support via Spill
Workplace pension (5% employee contribution, 3% employer top-up)
Top-of-the-line equipment including a MacBook laptop
Support for home office setup

Fulltime

IT Service Team Leader

We are seeking an IT Service Team Leader to lead the delivery of high‑quality 1s...

Location

United Kingdom , London, Oxford

Salary:

Not provided

Gravita

Expiration Date

Until further notice

Requirements

3–5+ years' experience in IT support or service desk roles, including experience leading or mentoring others
Strong 2nd line support experience in a Microsoft‑based environment
Experience supporting users across multiple offices or locations
Experience in a professional services environment desirable
Strong knowledge of Microsoft 365, Windows, and Azure technologies
Excellent customer service and communication skills
Confident, approachable people leader with a hands‑on mindset
Well organised, proactive, and able to manage competing priorities
Calm and effective under pressure, particularly during incidents

Job Responsibility

Lead the daily IT service desk operations and support the business in understanding their roles and related processes
Manage, mentor, and develop IT Support Technicians
Ensure effective incident, request, problem, and resolution management
Act as an escalation point for complex or high‑impact issues
Monitor service performance, analyse trends, and implement improvements
Provide hands‑on 2nd line support where required
Support and administer a Microsoft‑centric environment
Support user onboarding and offboarding, device management, and application deployment
Apply ITIL‑aligned practices across incident, problem, and change management
Act as Incident Commander for major service outages, coordinating recovery and communications

What we offer

Support you on your own growth journey
Build a progression plan
Passionate about learning and development
Flexible working
Development support is extraordinary for a firm of our size

Fulltime

Manager, IT Solutions Delivery

The Manager, IT Solutions Delivery serves as a strategic leader accountable for ...

Location

United States , Carlsbad

Salary:

78948.00 - 98712.00 USD / Year ▼

24 Hour Fitness

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field
10+ years of experience in IT service management, with at least 5 years in a supervisory or management role within an IT service desk environment
In-depth knowledge of ITIL frameworks for incident, problem, change, and service request management
In-depth knowledge of ITSM principles and best practices
Proficient in ITSM tools and technologies, with a focus on automation and process optimization
Understanding of key IT infrastructure and components, including hardware, software, networks, operating systems, and related technologies relevant to the organization's environment
Familiarity with common user applications and tools, including commercial and custom-developed software used by corporate and field employees
Understanding of data and analytics tools to measure service desk performance, identify trends, and improve effectiveness and efficiency
Strong leadership and team management skills: motivate and develop staff, delegate tasks, provide feedback, and foster collaboration
Excellent problem-solving and critical thinking abilities: troubleshoot, diagnose, and resolve user issues efficiently and effectively with sound analytical and logical thinking

Job Responsibility

Build and maintain a high-performance team by recruiting, developing, and mentoring skilled and motivated professionals in a collaborative environment that fosters a culture of excellence, teamwork, innovation, and continuous improvement
Delegate tasks effectively by assigning ownership and accountability, promoting individual growth and development
Provide clear communication and feedback, regularly conveying expectations, goals, and performance metrics, and offering constructive feedback for individual and team growth
Resolve conflicts effectively, fostering a positive and open environment where team members feel comfortable raising concerns and collaborating on solutions
Demonstrate strong decision-making skills by analyzing information, weighing options, and making sound decisions that benefit the team and the organization
Demonstrate adaptability and resilience by navigating change, unforeseen challenges, and tight deadlines calmly and confidently while maintaining a positive and proactive approach
Demonstrate Emotional intelligence through understanding and managing your own emotions and biases and by recognizing and responding appropriately to the emotions of others
Support, disseminate, and enforce information security and compliance policies, standards, and guidelines across end-user technologies, processes, and behaviors
Train team members to recognize suspicious activity and events and ensure expeditious escalation and resolution of security incidents
Evolve the knowledge, technical expertise, and productivity of your staff by documenting problem resolution performed by higher-echelon support and adopting those procedures into core capabilities

What we offer

Free Club Membership
Employee Assistance Program (EAP)
Basic Group Live and AD&D Insurance ($10,000)
401k Savings and Investment Plan
Medical/Dental/Vision Benefits (for average of 30 hours or more per week)
Paid Time Off (for average of 30 hours or more per week)
Sickness Benefits (for average of 30 hours or more per week)
Complimentary membership for team members and their eligible dependents

Fulltime

Data Platform Managed Services & Operations Lead, Aladdin Data, Director

We are looking for a Data Platform Managed Services & Operations Lead to manage ...

Location

India , Mumbai

Salary:

Not provided

BlackRock Investments

Expiration Date

February 28, 2026

Requirements

Strong understanding of data platforms (Cloud, Data Lakes, Warehouses, Streaming)
Experience managing ETL/ELT pipelines and orchestration tools
Knowledge of monitoring and observability tools
Exposure to cloud platforms (AWS/Azure/GCP preferred)
Understanding of data security, governance, and compliance
Strong experience in Incident, Problem, and Change Management
Experience with ticketing and service management systems
Proven track record of improving operational metrics
Excellent stakeholder management and client experience skills
Strong analytical and problem-solving abilities

Job Responsibility

Lead and manage L1/L2 operations for the Data Platform
Ensure 24x7 monitoring, alerting, and first-level incident response
Define and track SLAs, SLOs, and KPIs for platform performance
Drive operational excellence and continuous improvement
Maintain SOPs, runbooks, and knowledge repositories
Support audits, compliance, and data governance initiatives
Own the end-to-end onboarding of data pipelines
Define standardized onboarding frameworks, checklists, and runbooks
Coordinate with engineering, data teams, and business users for smooth go-lives
Ensure compliance with security, governance, and quality standards

What we offer

Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)

Fulltime

Supervisor, System & Network Operations

The Supervisor of System & Network Operations for Sunrun will lead, design, depl...

Location

United States , Lehi

Salary:

131302.72 - 157563.27 USD / Year

Sunrun

Expiration Date

Until further notice

Requirements

6–8+ years of experience in enterprise IT operations, including systems, infrastructure, and/or network operations at scale
2+ years of experience in a lead, senior, or supervisory role on a technical operations team
Hands-on experience with enterprise systems administration and SaaS platforms such as Okta, Google Workspace, CrowdStrike, Workspace ONE, or similar tools
Demonstrated experience supporting and operating enterprise network environments (LAN/WAN/Wi-Fi/VPN), including incident response and operational troubleshooting
Experience partnering with network engineers, security teams, and vendors to support reliable and secure network services
Familiarity with: Identity and access management (Okta, Active Directory)
Cloud platforms (AWS and cloud networking concepts)
Virtualization and VDI (VMware, VDI technologies)
Enterprise networking concepts (routing, switching, firewalls, VPNs, SD-WAN)
Monitoring, alerting, and incident management practices

Job Responsibility

Supervise day-to-day operations for System and Network Operations teams, including systems administration, SaaS platforms, infrastructure, and network services
Serve as an escalation point for complex incidents impacting employees, business systems, and network availability across Service Delivery teams
Act as a technical and people leader for a medium-sized team, providing mentorship, coaching, and career development for engineers across systems and network disciplines
Advocate for your teams across all levels of the organization, ensuring alignment with business priorities and operational standards
Provide oversight, management, and technical leadership for enterprise platforms and SaaS solutions, including but not limited to Google Workspace, Okta, CrowdStrike, Workspace ONE, and related systems
Partner with business stakeholders and technical leads to identify, recommend, implement, and support scalable, cost-effective system solutions
Review and analyze existing platforms, tools, and services for efficiency, effectiveness, reliability, and scalability, driving continuous improvement initiatives
Own application and platform lifecycle management, including budgeting, purchasing, vendor management, renewals, and cost optimization
Provide leadership and operational oversight for enterprise network services, including LAN, WAN, Wi-Fi, VPN, SD-WAN, and cloud networking components
Partner closely with Network Engineering and Security teams to ensure stable, secure, and scalable network architectures that support corporate offices, remote users, and field operations

What we offer

Medical/Dental/Vision Insurance
Life Insurance
Disability Insurance
401k Plan + Company Match
Stock Purchase Plan
Paid Vacations/Holidays
Paid Baby Bonding Leave
Employee Discounts
PowerU - 100% Funded Education Programs
Employee Donation Matching

Fulltime

Global Directory Services Engineer

The Global Directory Services Engineer is a senior technology leader and SME for...

Location

United States , Remote

Salary:

Not provided

Nesco Resource

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent from four-year college in computer science or related field, preferred
High School Diploma or GED minimum required
7 years of experience in Active Directory / Windows system administration, with a focus on private cloud and public cloud platforms
7 years' experience in a production IT environment managing enterprise IT infrastructure, hardware, hosting services and cloud infrastructure
Active Directory Design and Migration experience at an enterprise level (multiple forests and domains, trust relationships)
Active Directory Security Best Practice Implementation (e.g., tiered services, GPOs, Privileged Access Workstations, AD Health Monitoring)
Active Directory Backup / Restore Testing, Ransomware Protection
In depth knowledge of Active Directory and Windows Servers, including Active Directory on Prem, Azure AD, ADFS, M365 Integration, Multi-factor Authentication, Windows Server Core
Leads by Example: Professional, big picture thinker, accountable, committed and well respected by team
Inspires Others: Exhibits a wide breath of technical, operational and team leadership skills

Job Responsibility

Design, install, configure, operate Active Directory (AD), Entra, and supporting utilities and products
Establishes standards, policies & guidelines for Active Directory and Entra in collaboration with service line owner, information security, and technology teams
Develop, configure, and support Active Directory and Entra solutions that meet business needs and align with client technology standards
Supports IT project start up though technical consultation, charter definition, benefit and analysis, requirements gathering and formal PMO approval
Partners with all members of project team as a technical lead in the planning, design, coordination and execution of comprehensive, realistic and effective work plans
Helps promote a consistent vision and strategy throughout the organization
Builds relationships that foster collaboration and partnerships to drive better strategies, priorities, and service to the customer
Assists and oversees quality change control according to client Change Management, Incident Management, Problem Management and Disaster recovery Methodology
Mentor members of the infrastructure team on architectural, engineering and operational best practices related to Active Directory
Communicates design at strategy at all levels of the organization

What we offer

MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services

Fulltime

Software Engineering Specialist

The role is accountable for ensuring that our technical deliveries realise Busin...

Location

India , Bengaluru

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Deep knowledge on Networking domain along with solid understanding on OSS stack of Telecom including, Planning/Monitoring/Assurance
Having a strong grip on TMF standards with API based solution and Event based architecture patterns
Strong foundation on ODA Architecture patterns
Experience designing & solution and from an Engineering point of view with TMF complaint and ODA Architecture
Skilled in life cycle management of OSS tools/solutions including requirements analysis, platform selection, technical architecture design, application design & development, testing and deployment
Knowledge in various industry standard’s such as TMF, Open API
Lead and execute engineering initiatives to ensure the network cloud platform is easily consumable by products and solutions that are built on top of the platform
and at the sametime, is compliant with information security standards
Implement governance and controls to monitor and manage consumption and compliance with security and other standards
Implement and publish APIs for clients to consume platform services in a consistent way

Job Responsibility

Role implements the defined architectural roadmap for the Assurance Area for the following: Fault Management
Resource Management
Incident Management
Change Management
Role involves defining and implementing the roadmap for Transformation of IT, DataCenter and Network Cloud applications in Service and Problem management
Manage, Engineer, Architect, Develop and Maintain applications in Network Management, OSS and FCAPS space

Fulltime

Incident and Problem Management Leader

Coca-Cola HBC

Location:
Bulgaria; Egypt

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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