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Incident Advisor

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RAC

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Location:
United Kingdom , Walsall

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This is more than just a contact centre role — it’s a chance to make a real difference when customers need us most. Supporting NFU Mutual customers who find themselves in roadside emergencies.

Job Responsibility:

  • Delivering fast, accurate, and empathetic support to customers in breakdown situations
  • Making smart deployment decisions and managing expectations around wait times
  • Taking full control of each incident to ensure the best outcome for both the customer and the business
  • Communicating clearly and effectively with internal teams and external partners
  • Meeting performance targets while maintaining high standards of compliance and customer care
  • Keeping your product and service knowledge up to date to deliver outstanding service

Requirements:

  • Calm under pressure
  • Confident on the phone
  • Passionate about helping people
  • Confident communicator who thrives in a fast-paced environment
  • Enjoys solving problems and supporting customers over the phone
  • Team player who’s flexible, resilient, and motivated to hit KPIs
  • Ability to stay calm and professional in challenging situations
What we offer:
  • Competitive salary plus eligibility for our bonus scheme
  • Up to 6.5% employer pension contributions
  • Life Assurance: 2x basic salary (4x if enrolled in the pension scheme), with options to increase
  • Family leave support and flexible working resources
  • 24/7 confidential support service for you and your household
  • Car salary sacrifice scheme (including electric vehicles) after 12 months
  • FREE RAC Ultimate Complete Breakdown Cover from day one
  • Access to Orange Savings – thousands of discounts on retail, travel, tech, and more
  • Free onsite parking
  • Automatic enrolment into our Colleague Share Scheme – ‘Owning it Together’, giving you a stake in RAC’s future success

Additional Information:

Job Posted:
January 09, 2026

Expiration:
January 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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