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Inbox Administrator

https://www.randstad.com Logo

Randstad

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Location:
United Kingdom , Birmingham

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Contract Type:
Not provided

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Salary:

12.00 - 12.90 GBP / Hour

Job Description:

A prominent University in Birmingham is seeking two temporary Administrative Officers to support the Student Lifecycle team on a short-term basis. This is a high-volume, operational role with a clear focus on shared inbox and case queue management. The assignment requires individuals who can pick up processes quickly, work methodically, and manage workload efficiently in a busy higher education environment. This role is inbox-cover focused only and does not include wider administrative responsibilities. Accuracy, pace, and consistency are key.

Job Responsibility:

  • Managing and monitoring shared inboxes on a daily basis
  • Working through high-volume case queues in a structured and methodical manner
  • Responding to student and internal queries in line with agreed processes and service levels
  • Logging, tracking, and updating cases accurately within internal systems
  • Escalating complex queries where appropriate
  • Maintaining professionalism and attention to detail at all times

Requirements:

  • Proven administrative experience, ideally within a higher education environment
  • Confidence working with shared inboxes, case queues, or ticketing systems
  • Comfortable working in a high-volume, operational setting
  • Strong organisational skills with the ability to prioritise workload
  • Good written communication skills
  • Ability to start as soon as possible

Additional Information:

Job Posted:
March 10, 2026

Expiration:
March 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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