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A prominent University in Birmingham is seeking two temporary Administrative Officers to support the Student Lifecycle team on a short-term basis. This is a high-volume, operational role with a clear focus on shared inbox and case queue management. The assignment requires individuals who can pick up processes quickly, work methodically, and manage workload efficiently in a busy higher education environment. This role is inbox-cover focused only and does not include wider administrative responsibilities. Accuracy, pace, and consistency are key.
Job Responsibility:
Managing and monitoring shared inboxes on a daily basis
Working through high-volume case queues in a structured and methodical manner
Responding to student and internal queries in line with agreed processes and service levels
Logging, tracking, and updating cases accurately within internal systems
Escalating complex queries where appropriate
Maintaining professionalism and attention to detail at all times
Requirements:
Proven administrative experience, ideally within a higher education environment
Confidence working with shared inboxes, case queues, or ticketing systems
Comfortable working in a high-volume, operational setting
Strong organisational skills with the ability to prioritise workload