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NTT DATA Logo NTT DATA · Call Center

Inbound Technical Sales Specialist

Canada, Winnipeg 16.20 - 18.90 CAD / Hour · Job Posted May 06, 2026
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Job Description

As an Inbound Technical Sales Specialist at NTT DATA, you will be the first point of contact for customers, focusing on meeting sales objectives while delivering exceptional service. The role requires strong sales experience, particularly in a competitive environment, and the ability to provide technical solutions tailored to client needs. You will handle inbound and outbound calls, recommend products, and provide ongoing support. The position offers a competitive hourly rate plus commission, with opportunities for growth in a people-focused environment.

Job Responsibility

  • Handling Inbound client interactions to identify and solicit potential and existing clients to promote sales
  • Recommending the appropriate product or services by assessing clients' needs and resources while leveraging applicable promotions
  • Conducting Outbound calls to follow-up on client sale and inquiries as well as consulting with clients after sale to provide support and resolve issues
  • Provide technical solutions to clients where products or services must be tailored to suit their needs
  • Acquire and maintain technical knowledge of GFiber Internet solutions, IPTV and Home phone services provided through specialized training
  • Manage call flows, provide first call resolution, and satisfy client expectations
  • Leverage program tools and processes to illustrate benefits of the service and product offerings
  • Estimate cost of activation and maintenance to the equipment or service
  • Verify and update critical customer information by accessing client's database and customer resource management software
  • Review and compile competitors' activities and develop awareness of trends and potential markets
  • Accurately access customers information through the client's database to update and verify critical information
  • Provide ongoing technical support and resolution to any technical problems related to products and services
  • Maintaining technical knowledge about products and services to explain features and benefits to clients and answer any questions
  • Implement sales strategies to achieve personal and business goals
  • Conduct sales transactions through online e-commerce software
  • Offer feedback to management for methods of improving performance and results

Requirements

  • Sales experience is a must, preferred outside sales experience (field sales an asset)
  • Excels in a target-driven environment
  • Relentless in chasing sales success and motivated to perform in a competitive environment
  • Demonstrated success in a competitive sales environment
  • Experience in Customer Care, Retention is an asset
  • Strong ability to build rapport with customers
  • Ability to use sales scripting and dynamically adjusting to prospect needs
  • Familiarity with servicing customers in the United States an asset
  • Experience in telco or fiber internet sales an asset
  • The ability to navigate multiple computer systems
  • A flexible schedule (including evenings)
  • High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
  • A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction
  • You must be connected via Ethernet port and not by Wi-Fi
  • Ability to download and use the Google Authenticator app
  • Must have IOS 11 or Android version 10 (or newer)

Nice to have

  • Experience in Customer Care, Retention is an asset
  • Familiarity with servicing customers in the United States an asset
  • Experience in telco or fiber internet sales an asset
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