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We are looking for a Travel Agent to join our existing team for Pierre et Vacances. Pierre et Vacances offer holiday packages to European customers both online and over the phone. Suitable candidates will speak Spanish and English to a fluent level. Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of Pierre et Vacances including the exploration and understanding of the needs and expectations of customers.
Job Responsibility:
Handle incoming calls for both sales and service calls
Generate sales through understanding customer needs and creating desire
Responsible to hit the sales targets and use of the script
Handle service requests in the applications system supplied by Pierre et Vacances
Cancel, modify or confirm visits already sold
Outbound cover during holiday periods
Upsell additional products, services and extended stays
Requirements:
Spanish and English speaker to fluent level
Excellent interpersonal skills
Able to add to a high performance team culture where agents “exhaust all opportunities” to achieve targets and brand loyalty for the client
A natural ability to drive sales
Professional and emotionally resilient.
To embrace the brand vision of the Pierre et Vacances core values
Good attention to detail
Excellent multi tasker
Aims to surprise and delight on every customer interaction
Experience in a previous customer service or sales roles (E)
Excellent communication and motivational skills, ability to multitask and work independently (E)
Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E)
Excellent understanding of call centre practices, KPIs etc. (P)
What we offer:
IIP Accredited Employer
BUPA Life Insurance Scheme
Perkbox
Eye test vouchers
Excellent onsite training and induction
Staff room with refreshments
Corporate discounts, including hairdressing, gym membership, restaurants and bars
Smart casual dress code and policy
Involvement with local charities and fundraising days/events
20 days holiday per annum plus an additional day per year of service up 5 days
Bank holidays entitlement
Recently built premises
Specific benefits on campaigns you work on including discounts, incentives and prizes