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Inbound Sales & Customer Service Agent

United Kingdom, London 12.30 GBP / Hour · Job Posted February 20, 2026
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Job Description

We are looking for a Travel Agent to join our existing team for Pierre et Vacances. Pierre et Vacances offer holiday packages to European customers both online and over the phone. Suitable candidates will speak Spanish and English to a fluent level. Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of Pierre et Vacances including the exploration and understanding of the needs and expectations of customers.

Job Responsibility

  • Handle incoming calls for both sales and service calls
  • Generate sales through understanding customer needs and creating desire
  • Responsible to hit the sales targets and use of the script
  • Handle service requests in the applications system supplied by Pierre et Vacances
  • Cancel, modify or confirm visits already sold
  • Outbound cover during holiday periods
  • Upsell additional products, services and extended stays

Requirements

  • Spanish and English speaker to fluent level
  • Excellent interpersonal skills
  • Able to add to a high performance team culture where agents “exhaust all opportunities” to achieve targets and brand loyalty for the client
  • A natural ability to drive sales
  • Professional and emotionally resilient.
  • To embrace the brand vision of the Pierre et Vacances core values
  • Good attention to detail
  • Excellent multi tasker
  • Aims to surprise and delight on every customer interaction
  • Experience in a previous customer service or sales roles (E)
  • Excellent communication and motivational skills, ability to multitask and work independently (E)
  • Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E)
  • Excellent understanding of call centre practices, KPIs etc. (P)

What we offer

  • IIP Accredited Employer
  • BUPA Life Insurance Scheme
  • Perkbox
  • Eye test vouchers
  • Excellent onsite training and induction
  • Staff room with refreshments
  • Corporate discounts, including hairdressing, gym membership, restaurants and bars
  • Smart casual dress code and policy
  • Involvement with local charities and fundraising days/events
  • 20 days holiday per annum plus an additional day per year of service up 5 days
  • Bank holidays entitlement
  • Recently built premises
  • Specific benefits on campaigns you work on including discounts, incentives and prizes
  • Recommend a friend scheme paid reward
  • Apprenticeship positions available
  • NVQ qualifications

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