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Inbound Sales Advisor

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PHSGroup

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Location:
United Kingdom , Skelmersdale

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

25200.00 - 33325.00 GBP / Year
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Job Description:

The purpose of this role is to ensure the delivery of an excellent ‘Direct365 Customer Journey’, with a clear focus on delivering sales through service. You will develop and maintain excellent relations with existing customers resulting in increased sales revenue. This is to be achieved through proactive and reactive communication with our customers.

Job Responsibility:

  • Maintain excellent knowledge of our portfolio of products to understand customer’s needs
  • Deal with daily sales enquiries via live chat, telephone, and email. Proactively looking for opportunities to up sell products and services to enhance the customer experience, increase revenue on inbound and outbound calls to our exiting customer database
  • Quote against complex incoming sales enquiries
  • Work against agreed KPI’s to ensure all personal and business targets are met
  • Maximise the conversion of sales prospects from web enquiries and other sources by regular customer contact
  • Close sales opportunities through negotiation and persuasion
  • Report regularly to Sales Manager on all activities relating to the role
  • To work as a part of a team to develop the concept of One Team = One Organisation, taking ownership of challenges and foster an environment of continuous improvement
  • Manage the implementation of new accounts. Ensure the business is compliant and that all customer problems are resolved to prevent repetition
  • Undertake any other duties as required
  • Ensure correct use of internal systems to follow the product sales process
  • Ensure all leads are followed up promptly and quoted accurately
  • Complete accurate order form at point of sale.

Requirements:

  • Previous experience within a Sales through service role
  • A successful track record in achieving objectives and KPI’s
  • A determined, outgoing, and competitive attitude with a passion for Customer Care and track record in negotiating and balancing customer needs/expectations within business KPI’s
  • Ability to work under pressure, self-motivated and driven
  • Team player with the ability to always portray a positive attitude
  • Excellent telephone communication skills with a confident, approachable and professional manner
  • Excellent soft skills including listening, motivating, and communicating
  • Well, presented with a positive and proactive approach
  • IT Literate – MS Office, Excel, Outlook, PowerPoint and the ability to adapt to new CRM Systems, outbound dialler etc.
What we offer:
  • Great working hours Monday to Friday (37.5 hours a week)
  • No evenings or weekend working
  • We offer accredited ILM management training in house and externally
  • The opportunity to join an established and growing team and to develop your career with us
  • Online GP for you and your family
  • Training opportunities within the business to expand your skills including NVQs
  • Free Parking onsite so no parking costs
  • Up to £1000 savings at Supermarkets and High Street Stores with PHS Perks
  • Pension Scheme
  • 24-hour wellbeing helpline.

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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