Inbound Reservation Agent - Central Reservations

• Assists our valued guests with booking new lodging, tour, and activity reservations
• Handle general customer inquiries and provide extraordinary, world-class service
• Excel at building rapport
• Be knowledgeable about our destinations and generate excitement for visiting our breath-taking properties

• Demonstrate a strong sales aptitude with ability to up-sell, cross-sell and overcome objections
• Demonstrate excellent problem solving, complaint resolution and negotiation skills
• Possess strong communication skills
• Are passionate about delivering quality service and making a difference in the guest experience
• Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
• Can learn quickly and adapt to change in a fast-paced, high performance driven culture
• Demonstrate exceptional habits of dependability and attendance
• Possess strong computer skills, including proficiency in Microsoft Outlook, and internet browser
• High School Diploma
• Candidates must be based in the greater Phoenix area

Previous hospitality experience providing sales or customer service in a call center environment

Potential for continued employment based on business needs and individual performance