Inbound Queue Associate, CVS Health

CVS Health

Location:
United States, Phoenix

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

Save Job

Apply Position

Job Description:

The Inbound Queue Associate takes phone calls and faxes from providers requesting prior authorization approval that is required for medical procedures. You will support customer satisfaction by ensuring every contact is productive and positive while following company guidelines and processes.

Job Responsibility:

Take inbound calls from providers in a call center environment
Perform data entry fax requests received from an inbound fax queue
Perform quality check authorizations submitted through a web portal
Assist callers from hospitals, clinics, facilities, and other health care providers to create and manage requests for medical services
Follow processes and guidelines to determine approved services that do not require medical review, in accordance with the benefit plan
Complete special projects in accordance with business needs (i.e. return mail, member surveys, sorting, etc.)
Promote and support quality effectiveness of healthcare services
Approve services that do not require medical review in accordance with the benefit plan
Perform non-medical research, including eligibility verification and COB (Coordination of Benefits)
Protect the confidentiality of member information while adhering to company policies regarding confidentiality
Use work-appropriate systems such as QNXT, ProFAX, and Propat
Perform sedentary work involving significant periods of sitting, talking, hearing, and keying
Maintain visual acuity, in order to perform close inspection of written and computer-generated documents

Requirements:

1+ years of experience in a high-volume, health care call center environment
1+ years of experience in data entry
Must reside within a commutable distance of Phoenix, Arizona
Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook)
High school diploma or GED

Nice to have:

Strong customer service skills, catering each interaction individually to those being assisted
Strong telephonic communication
Strong organizational and time management skills
Ability to multi-task proficiently
3 years of experience in a high-volume, health care call center environment

What we offer:

Affordable medical plan options
401(k) plan including matching company contributions
Employee stock purchase plan
No-cost programs for wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access

Additional Information:

Job Posted:
October 09, 2025

Expiration:
October 21, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Inbound Queue Associate