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Inbound Quality Shift Team Leader

United Kingdom, London · Job Posted June 28, 2026
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Job Description

The Inbound Quality Shift Team Leader is a pivotal role within our operational structure, offering exciting opportunities for leadership and impact. In this role, you will be responsible for overseeing the day-to-day inbound quality function and leading a team of Associates to ensure supplier deliveries, customer returns and stock processing activities are completed safely, accurately and efficiently. Your duties will involve coordinating workload and priorities, monitoring productivity and quality standards, providing day-to-day coaching and guidance, supporting team engagement and wellbeing and taking ownership of KPI tracking across your area. Working closely with the Operations Managers, fellow Team Leaders and cross-functional departments across the business, you will play a key role in upholding exceptional quality standards, maintaining inventory integrity, identifying and resolving quality issues, developing team capability and ensuring operational targets are achieved.

Job Responsibility

  • Manage the team across inbound quality functions, ensuring supplier deliveries, customer returns and stock processing activities are completed accurately and within agreed service levels
  • Monitor daily workflow, productivity and quality performance to ensure the team achieves the required KPIs
  • Ensure effective deployment of labour and resources to meet daily operational priorities and service levels
  • Maintain high standards of safety, quality, stock accuracy and operational compliance across the shift
  • Regularly collaborate with Operations Managers, fellow Team Leaders and cross-functional departments to resolve quality issues, manage stock discrepancies and drive continuous improvement
  • Coach and develop your direct reports to support individual growth, capability and performance
  • Conduct regular 1:1s, probation reviews and performance conversations
  • Recognize and celebrate individual and team successes
  • Manage attendance, performance and conduct matters
  • Lead onboarding and training of new starters
  • Lead by example, role modelling MV values
  • Create an inclusive, safe and supportive working environment

Requirements

  • Relevant operational experience gained within a fast-paced warehouse, logistics or fulfilment environment
  • Strong understanding of quality control processes, inventory control, health and safety requirements and operational best practices
  • Excellent communication skills
  • Ability to coach and develop team members
  • Demonstrated ability to plan, organize and coordinate inbound quality activities
  • Ability to monitor performance, analyze operational data
  • Proactive and adaptable approach
  • Ability to document your authorisation to work in the United Kingdom

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