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The Inbound Quality Shift Team Leader is a pivotal role within our operational structure, offering exciting opportunities for leadership and impact. In this role, you will be responsible for overseeing the day-to-day inbound quality function and leading a team of Associates to ensure supplier deliveries, customer returns and stock processing activities are completed safely, accurately and efficiently. Your duties will involve coordinating workload and priorities, monitoring productivity and quality standards, providing day-to-day coaching and guidance, supporting team engagement and wellbeing and taking ownership of KPI tracking across your area. Working closely with the Operations Managers, fellow Team Leaders and cross-functional departments across the business, you will play a key role in upholding exceptional quality standards, maintaining inventory integrity, identifying and resolving quality issues, developing team capability and ensuring operational targets are achieved.
Job Responsibility
Manage the team across inbound quality functions, ensuring supplier deliveries, customer returns and stock processing activities are completed accurately and within agreed service levels
Monitor daily workflow, productivity and quality performance to ensure the team achieves the required KPIs
Ensure effective deployment of labour and resources to meet daily operational priorities and service levels
Maintain high standards of safety, quality, stock accuracy and operational compliance across the shift
Regularly collaborate with Operations Managers, fellow Team Leaders and cross-functional departments to resolve quality issues, manage stock discrepancies and drive continuous improvement
Coach and develop your direct reports to support individual growth, capability and performance
Conduct regular 1:1s, probation reviews and performance conversations
Recognize and celebrate individual and team successes
Manage attendance, performance and conduct matters
Lead onboarding and training of new starters
Lead by example, role modelling MV values
Create an inclusive, safe and supportive working environment
Requirements
Relevant operational experience gained within a fast-paced warehouse, logistics or fulfilment environment
Strong understanding of quality control processes, inventory control, health and safety requirements and operational best practices
Excellent communication skills
Ability to coach and develop team members
Demonstrated ability to plan, organize and coordinate inbound quality activities
Ability to monitor performance, analyze operational data
Proactive and adaptable approach
Ability to document your authorisation to work in the United Kingdom