Inbound Patient Account Services Specialist, CVS Health

Inbound Patient Account Services Specialist

CVS Health

Location:
United States, Work At Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

An Inbound Patient Account Services Specialist advocates for the patient and portrays 'Putting People First' by taking a hands-on approach to help people on their path to better health. Provides high level of customer service, resolves patient billing questions, and reports potential trends to Leadership for review.

Job Responsibility:

Develop deep understanding of CVS Specialty processes
Help patients navigate complex billing and reimbursement processes
Build trusting relationships with patients
Manage difficult or emotional situations
Accurately document each interaction
Record, review, and follow-up on patient concerns
Gather and examine patient information to determine eligibility for payment plans
Meet call center metrics including call volume and call quality
Use technology to liaison with other departments

Requirements:

6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services
Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel
Effective written and verbal customer service skills
Ability to work independently and on a team
Ability to offer emotional support and empathy
Verifiable High-school diploma or GED required

Nice to have:

1 year experience in healthcare billing, collections practices, and/or infusion services
1 year experience in pharmacy billing and reimbursement

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 06, 2025

Expiration:
September 12, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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